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1305 results found

  1. Folder Cruising Disappears When Changing Workspaces

    Bridge 2023. Folder Cruising is available until I change Workspaces. Then it disappears. Happens on multiple computers. To get Folder Cruising back requires quitting and restarting Bridge. This is bad. Please Fix ASAP.

    3 votes

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    1 comment  ·  WORKSPACES  ·  Admin →
  2. scroll

    Having an issue while scrolling through folders or images in Bridge in Essentials main screen. The scrolling is very jumpy and appears to be going backward - down when scrolling up and up when scrolling down. System is an iMac running High Sierra 10.13.8. This began with the latest update of Creative Cloud to 2019. I'm also getting a blank smaller window that opens briefly on top of the Bridge screen then vanishes.

    5 votes

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  3. Files selected after a "Find" do not remain selected after closing "Find."

    I often use "Find" to bring up a set of files, and then select certain of those files with the intention to do an action on them. But when I close the Find feature, the files DO NOT remain selected, which removes the functionality of the Find feature. This has always worked in previous versions of Bridge. Please restore it to Bridge 2023.

    1 vote

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  4. Adobe Camera RAW 13.1 is so unbelievably slow, can't work at all!

    On MacOS Big Sur v.11.2.1
    MacBook Pro (Retina, 15-inch, mid-2015)
    Processor: 2.8 GHz Quad-Core Intel Core i7
    Memory: 16 GB 1600 MHz DDR3
    Graphics: AMD Radeon R9 M370X 2 GB

    Since updating to the latest version of Bridge and Camera RAW, I have barely been able to work at all on adjusting images, and before I was able to adjust tons of images at once in Camera RAW. There is definitely something wrong with how this update was rolled out, because it just keeps eating up memory exponentially more and more, until the whole system becomes bogged down. I've tried…

    3 votes

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    0 comments  ·  CAMERA RAW  ·  Admin →
  5. Bridge won't import images from camera any more?

    Last week, I could import all images from my camera (Canon 5Ds and a 650D). Now I cannot import images from either camera? Gets to the import dialogue box and essentially freezes. I need to open control panel to shut it down. Have tried uninstalling and reinstalling.. still has the same issue. :(

    2 votes

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  6. Keyword Panel keeps Jumping to last word in Keyword list

    Bridge 2024 ver 14.0.4.222. When I use File Info to add info to images, upon closing File Info, my list of Keywords automatically scrolls to the very last Keyword in the list thus necessitating scrolling back up the list to the set of Keywords I was was working with. Really annoying.

    1 vote

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    0 comments  ·  KEYWORD PANEL  ·  Admin →
  7. Preview window cropping images when on 2nd monitor

    When Bridge is on my main display and I move the preview panel to my 2nd display the image is cropped on the bottom and right. The file name and part of the image are not visible. If I move the panel back to the main display it immediately fixes itself. If Bridge is on the 2nd display everything is fine, preview is correct on either display. If, when cropped, I make the preview window ridiculously small, or tall, or narrow it shows the whole image.

    Bridge 13.03.693
    Windows 10 up to date

    1 vote

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    0 comments  ·  PREVIEW PANEL  ·  Admin →
  8. Allow cache build without export

    Pre-Bridge 2019 allowed building of cache without exporting. Please add this option back into Bridge 2019.

    2 votes

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    2 comments  ·  CACHE  ·  Admin →
    NEED MORE INFO  ·  Abhishek Seth responded

    Request you to share more info of the issue you are facing.

    In CC 2019 also we can build cache without exporting

  9. duplicate

    In bridge 13.0.0.562

    • Duplicates of files are randomly displayed in the main window and are counted as different files.

    • Browsing previews by means of previewing full screen leaves on exit TWO selected files instead of just the last viewed one.

    5 votes

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    Hi,

    The mentioned issue is fixed in the latest patch release #13.0.1.583, Please install and confirm if that fixes the issue.

    You can refer the issues fixed in the patch @ https://helpx.adobe.com/bridge/kb/fixed-issues.html

    Thanks,

    Bridge Team

  10. Translucent preview glass sbsar files not visible

    Glass sbsar files downloaded from Substance 3D Assets are not translucent in Bridge or Substance player and do not represent the preview online.

    1 vote

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  11. 1 vote

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  12. 1 vote

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    2 comments  ·  CRASH  ·  Admin →
  13. favorites panel

    Favorite Panel. resets every time I close/open bridge.

    3 votes

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    1 comment  ·  Admin →
  14. slow PDF files opening (17s)

    Hello, when I have Bridge on, PDFs take a long time to open (17 seconds). When turned off, PDF files open instantly. I use Acrobat Pro DC.

    1 vote

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    3 comments  ·  PERFORMANCE  ·  Admin →
  15. Unable to eject external media

    Very often (but not all the time), I can not eject an external media because "it is being used by Adobe Bridge" - although it is no longer being used by Adobe Bridge. I had to quit Adobe Bridge to resolve the problem.

    2 votes

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  16. unable to delete raw and jpeg at the same time. Used to be able to delete raw and the jpeg would also be deleted.

    In the latest version (9.1.0.338) Jpeg files do not delete when the raw file is deleted. It used to delete both at the same time. This creates huge problems when trying to cull bad files.

    2 votes

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  17. Adobe Bridge refreshes thumbnails after getting photos every time

    If I download selected photos from my device (Xiaomi mobile phone or 2 different Sony cameras), once completed, I have to go through the 'get photos' procedure again where AB recaches the thumbnails. This really wastes a lot of time, especially if you have more than 500 photos on your device. To me, it's a bug. Surely if it's cached all the thumbnails once, you should be able to select photos for download, and once downloaded to AB, select some more without AB having to recache and go through the whole procedure again. As I rename each group of photos…

    2 votes

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  18. Serious LAG when previewing photos at 100%

    Hello, I'm using version 9.1.0.338 of Adobe Bridge. Recently it started acting up when zooming and navigating on photos at 100% zoom. I'm using the latest version of Windows 10 Home, version 1903, installed on 8/15/2019, OS build 18362.295

    I haven't changed anything on my computer (no new software or hardware) and I'm using the same RAW and JPG files on Adobe Bridge, but now, when I zoom at 100% pressing the space bar on the Filmstrip view, there's a lot of lag when zooming and when navigating around photos at 100%. It wasn't like this a…

    1 vote

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    0 comments  ·  PERFORMANCE  ·  Admin →
  19. Camera Raw opened from both Bridge 2020 and 2021 opens but freezes completely

    My camera is compatible with the system. I tried everything, but the cursor will not even work. This is utterly ridiculous. I have to have Camera Raw to be able to work. I am at a loss.

    5 votes

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    NEED MORE INFO  ·  1 comment  ·  CAMERA RAW  ·  Admin →
  20. Batch Rename on Mac

    Bridge crashes every time I try to do a batch rename on my Mac. I have everything up to date and it's a newer machine with m3 max chip. Very frustrating. It leaves me with the temp file names..

    1 vote

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    1 comment  ·  BATCH RENAME  ·  Admin →

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