AdminSwati (Admin, Adobe Creative Cloud Bridge)

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64 results found

  1. Bridge 15.0.2.432 "copy path" gives me an error dialog "ReferenceError: vers is undefined34"

    1 vote
    1 comment  ·  Report Bugs » FILE SYSTEM OPERATIONS  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi,

    Thank you for reaching out, could you please confirm if you have any custom script installed. Please share the following details @ sharewithbr@adobe.com

    - Screenshot of context menu, when you right click on any file for “Copy path” option
    - Screenshot of preferences -> Startup Scripts (to check if there is any custom script exist on the machine).

    We appreciate your patience and support.

    Thanks,
    Bridge Team

  2. Bridge locks up when deleting a JPG through the app

    1 vote
    1 comment  ·  Report Bugs » CRASH  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi,

    Thanks for reaching out, can you try disabling the scripts and see if that fixes the issue.
    Follow these steps to disable the scripts:

    - Launch Bridge
    - Go to preferences -> Startup Scripts -> Disable All
    - Click OK
    - Relaunch Bridge

    Try the above steps and confirm if this resolves the issue at your end.
    Thanks,
    Bridge Team

  3. sequence letters

    1 vote
    1 comment  ·  Report Bugs » CAMERA RAW  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi,
    Thank you for sharing the feedback!
    We appreciate your input, as it helps us understand how we can improve our product.
    We’ve noted your request and will take it into consideration.
    Thank you again for your support!
    Thanks,
    Bridge Team

  4. Bridge 2025 - Thumbnails Will Not Display

    4 votes
    4 comments  ·  Report Bugs » PREVIEW PANEL  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi @Tod,
    Can you try reset the layout for you workspace and confirm if that resolves the issue for you..
    Thanks,
    Bridge Team

  5. Export to PNG fails - BUG report

    1 vote
    1 comment  ·  Report Bugs  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi Sandrine,

    Thank you for reporting the issue. Could you please share a sample file that you are able to convert to TIFF, but not to PNG? You can send the file to sharewithbr@adobe.com.

    This will help us investigate the issue further.

    Best regards,
    Swati

  6. Bridge 2023 Folder panel needs an additional click to focus

    2 votes
    2 comments  ·  Report Bugs » FOLDER PANEL  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi,

    Could you please try the latest version of Adobe Bridge and confirm if the issue is resolved for you.

    Regards,
    Swati

  7. Batch Rename Freezes Does Not Work

    4 votes
    3 comments  ·  Report Bugs » BATCH RENAME  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi,

    There is latest patch Br #14.0.1 available, which has few fixes around batch rename functionality. Could you please try the build and confirm if that resolves the issue.

    Regards,
    Bridge Team

  8. Handling of multiple raw files prompts error.

    1 vote
    1 comment  ·  Report Bugs » CAMERA RAW  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi,

    Could you please share the screenshot of the error you are getting. Also are you selecting all NEF files or mix of files.

    Regards,
    Swati

  9. No thumbnails or playback for 4k .mov files

    1 vote
    1 comment  ·  Report Bugs » THUMBNAILS AND PREVIEWS  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi,

    Could you please share following details:
    - Bridge Version
    - OS details

    Thanks,
    Bridge Team

  10. Bridge 13.0.3.693: Incomplete thumbnail display until cache purged

    1 vote
    1 comment  ·  Report Bugs » THUMBNAILS AND PREVIEWS  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi Steven,

    Could you please share a little more details about the use-case, could you please confirm if you are using multitabs of content panel and any particular workflow when you hit the issue.

    Thanks,
    Swati

  11. High CPU after resuming from Windows Sleep on SMB share

    2 votes
    1 comment  ·  Report Bugs » CACHE  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi @RM,

    It may be possible that even if all the thumbnails are rendered but still cache generation for previews were still in progress.. could you please share the Bridge logs when you are facing the issue..

    You can find the log file @ C:\Users\<username>\AppData\Roaming\Adobe\Bridge 2023\BridgeLog.log and share the same @sharewithbr@adobe.com
    Also do mention the timestamp when you face the issue, as that would help us to pin point the log location to investigate the issue further.

    Thanks,
    Bridge Team

  12. Bridge file naming not what it use to be.

    1 vote
    2 comments  ·  Report Bugs » FILE INFO  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi Dale,

    Thanks for reporting the issue, we are able to replicate the issue at our end. Team is investigating the same.

    Thanks,
    Bridge Team

  13. Some Nikon NEF Raw files are displayed corrupted with vertical color bands when viewing through Bridge.

    1 vote
    1 comment  ·  Report Bugs » THUMBNAILS AND PREVIEWS  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi Sean,

    Thanks for sharing the screenshot to describe the issue, Could you please share a sample file to help us investigate the issue as we are not seeing this issue locally with NEF files.
    Please send sample file to sharewithbr@adobe.com

    Thanks,
    Bridge Team

  14. Bridge 2021 displaying jpg previews very bright and the color is wrong

    3 votes
    1 comment  ·  Report Bugs » THUMBNAILS AND PREVIEWS  ·  Admin →
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    NOT A BUG  ·  AdminSwati (Admin, Adobe Creative Cloud Bridge) responded

    Hi,

    As per the attached screenshots, it seems there are some camera raw settings applied on the images when you are viewing it on Bridge, could you try the following steps on the images and see if it shows you the correct previews:

    - Right click on image
    - Select Develop Settings → Clear Settings

    Please check and confirm if that resolves the issue for you.

    Thanks,
    Bridge Team

    An error occurred while saving the comment
    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi @katiedickson,

    As per the attached screenshots, it seems there are some camera raw settings applied on the images when you are viewing it on Bridge, could you try the following steps on the images and see if it shows you the correct previews:

    - Right click on image
    - Select Develop Settings -> Clear Settings

    Please check and confirm if that resolves the issue for you.

    Thanks,
    Bridge Team

  15. Corrupted Menu Icons in ACR 13.2 When Opening from Bridge 2021

    1 vote
    1 comment  ·  Report Bugs » CAMERA RAW  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi,

    We are not seeing this issue at our end, Can you try uninstall / reinstall of the bridge and check if that solves the issue.

    Thanks,
    Bridge Team

  16. File info crashes Bridge while editing multiple files

    4 votes
    2 comments  ·  Report Bugs » FILE INFO  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi @Maria,

    Could you please share the following detail to sharewithbr@adobe.com

    - Bridge Version
    - OS version
    - System configuration
    - Number of files when you encounter crash
    - Email address with which you have submitted the crash

    Thanks,
    Bridge Team

  17. Updated to 11.02 on Bridge. Now the Filter panel is blank, even though the filter selection types are checked.

    4 votes
    3 comments  ·  Report Bugs » FILTER PANEL  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi @Phillip / @Bill

    Could you please share the screenshot of the issue you are facing, also share the following details to sharewithbr@adobe.com
    - OS version
    - System configuration
    - Type of files you are working with

    Thanks,
    Bridge Team

  18. Export AM/PM time is incorrect

    1 vote
    1 comment  ·  Feature Request » BATCH RENAME  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi TLMurray,

    Thank you for you feedback, we are not able to reproduce the issue locally. Could you please share following details to investigate the issue better.
    - Bridge Version
    - Complete screenshot of the screen
    - OS / System configuration

    Thanks,
    Bridge Team

  19. Bridge do not longer open pic in Photoshop

    1 vote
    1 comment  ·  Feature Request  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi @Anne,

    Could you try checking the File Type Association under Edit -> Preferences -> File Type Associations if that is pointing to the Photoshop for required file formats.

    Thanks,
    Bridge Team

  20. PATCH in ZOOM (camera raw) = CRASH

    2 votes
    1 comment  ·  Report Bugs » CRASH  ·  Admin →
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    An error occurred while saving the comment
    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi,

    Could you try switching to the "High Quality / On Demand" preview generation and check if that helps you with improved performance on the operation.

    Thanks,
    Bridge Team

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