AdminSwati (Admin, Adobe Creative Cloud Bridge)

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  1. 3 votes

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    1 comment  ·  Report Bugs » THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    As per the attached screenshots, it seems there are some camera raw settings applied on the images when you are viewing it on Bridge, could you try the following steps on the images and see if it shows you the correct previews:

    - Right click on image
    - Select Develop Settings → Clear Settings

    Please check and confirm if that resolves the issue for you.

    Thanks,
    Bridge Team

    An error occurred while saving the comment
    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi @katiedickson,

    As per the attached screenshots, it seems there are some camera raw settings applied on the images when you are viewing it on Bridge, could you try the following steps on the images and see if it shows you the correct previews:

    - Right click on image
    - Select Develop Settings -> Clear Settings

    Please check and confirm if that resolves the issue for you.

    Thanks,
    Bridge Team

  2. 1 vote

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    1 comment  ·  Report Bugs » CAMERA RAW  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi,

    We are not seeing this issue at our end, Can you try uninstall / reinstall of the bridge and check if that solves the issue.

    Thanks,
    Bridge Team

  3. 1 vote

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    1 comment  ·  Report Bugs » FILE INFO  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi @Maria,

    Could you please share the following detail to sharewithbr@adobe.com

    - Bridge Version
    - OS version
    - System configuration
    - Number of files when you encounter crash
    - Email address with which you have submitted the crash

    Thanks,
    Bridge Team

  4. 2 votes

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    3 comments  ·  Report Bugs » FILTER PANEL  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi @Phillip / @Bill

    Could you please share the screenshot of the issue you are facing, also share the following details to sharewithbr@adobe.com
    - OS version
    - System configuration
    - Type of files you are working with

    Thanks,
    Bridge Team

  5. 1 vote

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    1 comment  ·  Feature Request » BATCH RENAME  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi TLMurray,

    Thank you for you feedback, we are not able to reproduce the issue locally. Could you please share following details to investigate the issue better.
    - Bridge Version
    - Complete screenshot of the screen
    - OS / System configuration

    Thanks,
    Bridge Team

  6. 1 vote

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    1 comment  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi @Anne,

    Could you try checking the File Type Association under Edit -> Preferences -> File Type Associations if that is pointing to the Photoshop for required file formats.

    Thanks,
    Bridge Team

  7. 1 vote

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    1 comment  ·  Report Bugs » CRASH  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi,

    Could you try switching to the "High Quality / On Demand" preview generation and check if that helps you with improved performance on the operation.

    Thanks,
    Bridge Team

  8. 2 votes

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    1 comment  ·  Report Bugs » PERFORMANCE  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi @Glullo,

    Could you try switching to the "High Quality / On Demand" preview generation and check if that helps you with improved performance on the operation.

    Thanks,
    Bridge Team

  9. 2 votes

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    NEED MORE INFO  ·  2 comments  ·  Report Bugs » FILE INFO  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Thank you Sean for sharing the required information. We are looking into the issue and will take action appropriately. We will reach out to you should we require other information.

    Thanks,
    Rahul Saraogi

    An error occurred while saving the comment
    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us. To help us better investigate the issue, it would be great if you can help with the below queries

    1. Machine configuration and Bridge versions
    2. Steps to reproduce the issue and screen recording / screenshots.
    3. Type of assets you are using
    4. Are you facing similar issue with earlier version of Bridge i.e. 10.1.1 or 10.0
    5. Bridge logs
    MAC - ~/Library/Application Support/Adobe/ Bridge 2021/
    WIN - %appdata%\Roaming\Adobe\Bridge 2021

    You can share details here - sharewithbr@adobe.com

    Thanks,
    Rahul Saraogi

  10. 1 vote

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    1 comment  ·  Report Bugs » METADATA PANEL  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us and reporting the issue. We will take a look and take appropriate action, if needed.

    Thanks,
    Rahul Saraogi

  11. 1 vote

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    BUG- INVESTIGATION IN PROGRESS  ·  2 comments  ·  Report Bugs » PREFERENCES  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us and reporting the issue. We will take a look and take appropriate actions, if needed.

    Thanks,
    Rahul Saraogi

  12. 3 votes

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    BUG- INVESTIGATION IN PROGRESS  ·  1 comment  ·  Report Bugs » MISCELLANEOUS  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us. We will take a look and take appropriate actions, if needed.

    Thanks,
    Rahul Saraogi

  13. 1 vote

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    BUG- WE HAVE THIS  ·  2 comments  ·  Report Bugs » FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us. We have a bug for this.

    Thanks,
    Rahul Saraogi

  14. 1 vote

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    BUG- WE HAVE THIS  ·  1 comment  ·  Report Bugs » LABELS AND KEYWORDS  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us. We have a bug for this.

    Thanks,
    Rahul Saraogi

  15. 3 votes

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    NEED MORE INFO  ·  4 comments  ·  Report Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us. To help us better investigate the issue, it would be great if you can help with the below queries

    1. Machine configuration and Bridge version
    2. Steps to reproduce the issue and screen recording / screenshots.
    3. Type of assets you are using
    4. Are you facing similar issue with other versions of Bridge
    5. Bridge logs
    MAC - ~/Library/Application Support/Adobe/ Bridge 2021/
    WIN - %appdata%\Roaming\Adobe\Bridge 2021

    You can share details here - sharewithbr@adobe.com

    Thanks,
    Rahul Saraogi

  16. 1 vote

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    NEED MORE INFO  ·  1 comment  ·  Report Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us. To help us better investigate the issue, it would be great if you can help with the below queries

    1. Machine configuration and Bridge version
    2. Steps to reproduce the issue and screen recording / screenshots.
    3. Type of assets you are using
    4. Are you facing similar issue with other versions of Bridge
    5. Bridge logs
    MAC - ~/Library/Application Support/Adobe/ Bridge 2021/
    WIN - %appdata%\Roaming\Adobe\Bridge 2021

    You can share details here - sharewithbr@adobe.com

    Thanks,
    Rahul Saraogi

  17. 1 vote

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    BUG- WE HAVE THIS  ·  2 comments  ·  Report Bugs » PERFORMANCE  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us. We already have an issue logged for this issue.

    Thanks and Regards
    Rahul Saraogi

  18. 1 vote

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    NEED MORE INFO  ·  2 comments  ·  Report Bugs » CRASH  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us. To help us better investigate the issue, it would be great if you can help with the below queries

    1. Machine configuration
    2. Steps to reproduce the issue and screen recording / screenshots.
    3. Type of assets you are using
    4. Are you facing similar issue with other versions of Bridge i.e. 11.0 or 10.0 and other versions of Photoshop
    5. Bridge logs
    MAC - ~/Library/Application Support/Adobe/ Bridge 2021/
    WIN - %appdata%\Roaming\Adobe\Bridge 2021

    You can share details here - sharewithbr@adobe.com

    Thanks,
    Rahul Saraogi

  19. 1 vote

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    NEED MORE INFO  ·  1 comment  ·  Report Bugs » FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us. To help us better investigate the issue, it would be great if you can help with the below queries

    1. Machine configuration, Bridge, Photoshop and Camera Raw versions
    2. Steps to reproduce the issue and screen recording / screenshots.
    3. Type of assets you are using
    4. Are you facing similar issue with earlier version of Bridge i.e. 10.1.1 or 10.0
    5. Bridge logs
    MAC - ~/Library/Application Support/Adobe/ Bridge 2021/
    WIN - %appdata%\Roaming\Adobe\Bridge 2021

    You can share details here - sharewithbr@adobe.com

    Thanks,
    Rahul Saraogi

  20. 1 vote

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    NEED MORE INFO  ·  1 comment  ·  Report Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us. To help us better investigate the issue, it would be great if you can help with the below queries

    1. Machine configuration, Bridge and Camera Raw versions
    2. Steps to reproduce the issue and screen recording / screenshots.
    3. Type of assets you are using
    4. Are you facing similar issue with earlier version of Bridge i.e. 10.1.1 or 10.0
    5. Bridge logs
    MAC - ~/Library/Application Support/Adobe/ Bridge 2021/
    WIN - %appdata%\Roaming\Adobe\Bridge 2021

    You can share details here - sharewithbr@adobe.com

    Thanks,
    Rahul Saraogi

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