80 results found

1. Bridge version 13.0.2.636 crashing consistently

   A few days ago, I updated my Bridge version to the new version 13.0.2.636.
   After that I have constant crashes in bridge. It easy to reproduce:

   • Start Bridge
   • (Go to a folder with some images)
   • Select one image (for test purposes I select an JPEG image)
   • Hit SPACE to get full screen view
   • Hit SPACE again to get out of full screen view
   • Wait a couple of seconds: ---> CRASH
   • (Or click another image, see below)

   This seems to be 100% repeatable and renders Bridge unusable.
   This is somewhat of a crisis as I rely on Bridge for everyday work.

   Several log files can be provided:

   • CRASH-REPORT-after-full clean.txt (XML)
   • Log Collector: AdobeLogs20230116015900_363-win-GS.zxp
   • Adobe Creative Cloud Cleaner Tool.log

   Additional details:

   When uninstalling version 13.0.2.636 and then installing version 12.0.3 everything seems to work OK!

   I have submitted a few crash reports (using the dialog that pops up when Bridge crashes. I copy of the crash report can be supplied (an XML file generated by AdobeCrashReporter.

   Further details:

   When I experienced this the first time it was immediately after an update to version 13.0.2.636. I believe I was running version 13.0.1 before the update to 13.0.2.636. Everything seemed to work OK before the update to 13.0.2.636 (I got to test the new tabs etc.).

   When I first noticed the crashes with 13.0.2.636, it behaved slightly differently. After hitting space the second time I had to initiate some kind of action (like using the right arrow key or clicking somewhere on the Bridge user interface) before I experienced a crash (or maybe I did not waited long enough).

   I then uninstalled version for the first time and tried installing all versions (one at a time) from 12.0.3 (worked OK) and up (13.0, 13.0.1 and again 13.0.2, all now crashing).

   I then uninstalled all Adobe Cloud apps using the "Adobe Creative Cloud Cleaner Tool" (which BTW seems to leave a lot of stuff left in "C:\Users<username>\AppData\Roaming\Adobe"?). I then reinstalled Photoshop and the latest version of Bridge (13.0.2.636). This did not solve the problem. Bridge still crashed as described above. I then again uninstalled version 13.0.2.636 and installed version 12.0.3 and Bridge again seems to work OK.

   -------- System details

   Windows: Windows 11 Pro
   Version: 22H2
   Installed on: ‎21.‎09.‎2022
   OS build: 22621.1105
   Experience Windows Feature Experience Pack 1000.22638.1000.0

   NVIDIA GeForce RTX 2060
   NVIDIA Studio Driver, version: 528.02 Release date: 01/05/2023

   AMD Ryzen 9 5950X
   RAM: 64 GB

   A few days ago, I updated my Bridge version to the new version 13.0.2.636.
   After that I have constant crashes in bridge. It easy to reproduce:

   • Start Bridge
   • (Go to a folder with some images)
   • Select one image (for test purposes I select an JPEG image)
   • Hit SPACE to get full screen view
   • Hit SPACE again to get out of full screen view
   • Wait a couple of seconds: ---> CRASH
   • (Or click another image, see below)

   This seems to be 100% repeatable and renders Bridge unusable.
   This is somewhat of a crisis as I rely on Bridge for everyday work.

   … more

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2. Bridge hangs and crashes upon launch when accessing a previously accessed folder

   This happens intermittently, when launching Bridge it attempts to open the previously folder viewed as normal, but freezes and crashes. If I rename the folder in question externally, everything works fine again.

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3. Minimise Bridge Window Crashes Mac Studio M2

   Mimimise Bridge window freezes halfway through minimising and freezes, then the Mac goes to log-in window again.

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4. Crash when merging HDR

   Bridge 13.0.3.693 crashes when merging multiple files to HDR. This always happens after successfully merging several DNGs (maybe 10-20). The first DNGs merge just fine, but then Bridge freezes and crashes when I merge another set of brackets. After restarting Bridge I can continue merging several bracketsm but the crash always happens again after a while. The crash depends neither on the number of images in the brackets, nor on the merging settings. I have been experiencing this problem for half a year at least.

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5. Unknown error; quitting application

   Photo open > Tools > Edit Template > Save > Unknown error; quitting application

   v13.0.3.693 on Windows 10 Enterprise, Version 22H2

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6. Continuous crashes with full-screen image preview. Last version 13.0.2.636
   4 votes

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7. Batch Rename - Programme Crash Bridge Version 13.0.2.636 - Microsoft

   I want to change the file names of several selected files with the "Batch Rename" tool.

   Unfortunately, after selecting the command "Menu: Tools - Batch Rename", the programme shows no reaction (the usual editing window does not open) and then immediately closes completely.

   Please kindly ask for this error to be corrected. Thank you.

   Andrea Hach

   2 votes

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8. constant crashing - windows 10, everything updated since mid Jan 2023
   2 votes

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9. Bridge 2023 crashes during folder navigation

   Bridge 2023 crashes every time i try to open a sub-folder, making the entire program absolutely useless at this time. I've sent bug reports, posted on Adobe community forum, nothing ...
   Bridge 13.0.0.562
   Monterey 12.6.1

   7 votes

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   BUG- FIX RELEASED  ·  AdminSwati (Admin, Adobe Creative Cloud Bridge) responded

   Hi,

   
   

   The mentioned issue is fixed in the latest patch release #13.0.1.583, Please install and confirm if that fixes the issue.

   You can refer the issues fixed in the patch @ https://helpx.adobe.com/bridge/kb/fixed-issues.html

   
   

   Thanks,

   Bridge Team

10. The Operation Could Not Be Completed (13.0.2)

    Bridge 13.0.2 crashes on Mac Silicon (Mac Mini M2 Pro), or when run under Rosetta (Mac Mini M2 Pro). Bridge is unusable. Is this intentional?

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11. "HRESULT error: The GPU device instance has been suspended" after upgrading to version 13

    Bridge pops up the "HRESULT error: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action." error dialog when I select the second image.

    Bridge Version: 13.0.0.562

    Steps to Reproduce:
    - Open Bridge
    - In the Folders tab select a directory
    - select any image
    - select any other image
    -> Error dialog comes up.
    -> Dismiss the dialog and Bridge closes (crashes?)

    Operating System:
    Windows 11 version 22H2
    Most recent patches installed
    KB5018496 installed
    KB5018341 installed
    Acer A515-54 laptop
    Windows Update says all my drivers are up to date.
    I have cleared the Bridge cache.
    I have un-installed Bridge, not keeping any personal settings, and then
    re-installed it.
    I didn't have any issues with using Bridge version 12 on this system, and
    wish I hadn't deleted it (using the CC Desktop App) last night.

    Device name LAPTOP-12VDK04N
    Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GHz
    Installed RAM 12.0 GB (11.7 GB usable)
    Product ID 00325-96665-15178-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch No pen or touch input is available for this display

    Edition Windows 11 Home
    Version 22H2
    Installed on ‎2022-‎10-‎28
    OS build 22621.755
    Experience Windows Feature Experience Pack 1000.22636.1000.0

    Expected Result:
    The second image should be displayed in the top half of the Filmstrip view.

    Actual Result:
    The HRESULT dialog described above is displayed. If I ignore the dialog, I can still
    interact with the main Bridge window, but the newly selected image is not being displayed.
    The first-selected image is still being displayed. As soon as I dismiss the HRESULT
    error dialog, Bridge imediately closes (crashes?).

    Notes:
    - I updated to Windows 11 version 22H2 from the previous Windows 11 version (21H2?)
    last night, which is also when I upgraded from Bridge 12 to Bridge 13.
    - DxDiag didn't find any issues when I ran it today.

    Bridge pops up the "HRESULT error: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action." error dialog when I select the second image.

    Bridge Version: 13.0.0.562

    Steps to Reproduce:
    - Open Bridge
    - In the Folders tab select a directory
    - select any image
    - select any other image
    -> Error dialog comes up.
    -> Dismiss the dialog and Bridge closes (crashes?)

    Operating System:
    Windows 11 version 22H2
    Most recent patches installed
    KB5018496 installed
    KB5018341 installed
    Acer A515-54 laptop
    Windows Update says all my drivers are up to date.
    I have cleared the Bridge cache.… more

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    BUG- FIX RELEASED  ·  AdminSwati (Admin, Adobe Creative Cloud Bridge) responded

    Hi,

    
    

    The mentioned issue is fixed in the latest patch release #13.0.1.583, Please install and confirm if that fixes the issue.

    You can refer the issues fixed in the patch @ https://helpx.adobe.com/bridge/kb/fixed-issues.html

    
    

    Thanks,

    Bridge Team

12. File displayed twice

    I am getting some files displayed twice in the Filmstrip view, which is followed by a crash. clicking on either of the displayed duplicate causes the screen to go funny, then restore.In the screenshot, the PSD is displayed twice.

    •  

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13. Continous crashes on 13.0.2 after previews and exiting photoshop jobs.

    Bridge is bugged as hell. It crashes very often after I change ratings or I come back from photoshop.

    The new panel interface is not only USELESS but introduced lags bejond human acceptability limits. Up to 3 seconds for thumbnail filter and update operation. Microsoft explorer is way faster

    I had already to buy a third party software (photomecanic) for culling photos because your software is too slow while previewing CR3 files.

    Since the last update the duplicate file previews bug is back. I get multiple icons for the same file in the folder.

    The bug report window, wich I got used to see too often, does not even support selection of text or cursor insertion by mouse.

    We are not beta testers.

    Bridge is bugged as hell. It crashes very often after I change ratings or I come back from photoshop.

    The new panel interface is not only USELESS but introduced lags bejond human acceptability limits. Up to 3 seconds for thumbnail filter and update operation. Microsoft explorer is way faster

    I had already to buy a third party software (photomecanic) for culling photos because your software is too slow while previewing CR3 files.

    Since the last update the duplicate file previews bug is back. I get multiple icons for the same file in the folder.

    The bug report window, wich I… more

    2 votes

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14. BRIDGE 2022 CRASHES WHILE VIEWING FOLDER WITH TIFFS AND EPS FILE FORMATS

    BRIDGE 2022 CRASHES WHILE VIEWING FOLDER WITH TIFFS AND EPS FILE FORMATS

    4 votes

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15. View in bridge

    13.0.1.583
    Open in bridge only works one time per session

    it seems that even after our 2 hour long meeting of all the bugs and things adobe needs to address they still do not care.

    2 votes

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16. Silent crash when viewing TIF with text layer

    Bridge goes down without further notice when entering a directory with TIF file(s), that have a text layer in it. I think it is in the program part that generates thumbnails/previews. It is reproducable in two different installations here. I provide a test file with only 'hello world' in Calibri font. - The problem occurs since the last update 27 days ago. - I have Creative suite, so I don't know if there are other products involved in this. It would be fine to have a solution for this.

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    3 votes

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    BUG- FIX RELEASED  ·  1 comment  ·  CRASH  ·  Delete…  ·  Admin →
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17. Crash when opening a picture in preview

    After the last update I cannot use the Get photos from camera button and when I try to open a picture full screen the program crash. I am attaching the message. My laptop is Fujitsu siemens with intel (r) hd graphics 520.

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18. Can't open bridge in macOSMOnterey. Immediately crashes with error code 205

    I cannot open or use bridge at all since purchsasing my new macBookPro with osMonterey 12.4. I have reinstalled several times, tried a prior version, reset preferences and nothing works and the app is useless making it impossible to use camera raw. I'm very frustrated that there has been no help for this.

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19. Bridge 2022 keeps crashing (update Bridge? MacOs Monterey update 12.5.1?

    Bridge 2022 keeps crashing (update Bridge? MacOs Monterey update 12.5.1?). Reïnstalled it (over and over again), deleted all the preferences, Problem with Cache building (i am clearing it out all the time, but i think he is building up a high level cache for all my maps?) Don't know what's the problem ... need it for my work

    1 vote

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20. Bridge 2021 Crashes When Entering Full Screen Mode

    When I press 'Spacebar' to view an image in Full Screen Mode, Bridge completely crashes. Interestingly, upon restarting the program, a crash error dialog box does not appear and Bridge opens to the folder I first opened the program in, not the last one. When opening audio and video files, Bridge didn't even try opening the file in Full Screen Mode. It was like I didn't press 'Spacebar.' It only tries entering Full Screen Mode with images, but it crashes when it attempts to do so. I hoped updating to v12.0.2 would fix it, but it didn't. Running Windows 10 Home, 8GB RAM, Intel Core i5, 64-bit. Thank you for your help.

    When I press 'Spacebar' to view an image in Full Screen Mode, Bridge completely crashes. Interestingly, upon restarting the program, a crash error dialog box does not appear and Bridge opens to the folder I first opened the program in, not the last one. When opening audio and video files, Bridge didn't even try opening the file in Full Screen Mode. It was like I didn't press 'Spacebar.' It only tries entering Full Screen Mode with images, but it crashes when it attempts to do so. I hoped updating to v12.0.2 would fix it, but it didn't. Running Windows 10… more

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