85 results found

1. New Adobe Bridge 2019 freezes

   Working in the new Adobe Bridge 2019 today. After working a while, the screen freezes - I can move cursor, etc. however cannot open a file, make a selection, quite Bridge, etc. Only option is to Force Quite Bridge on Mac (current OS) and open again. Open the apps, make a selection and then freezes again. Done this multiple times with same affect. Can no longer continue my work. Was working OK when first installed, however no longer.
   P.S. THIS IS A BUG REPORT - NOT AN IDEA AS POSTING BUTTOM IMPLIES. CLICK ON "REPORT BUGS" ON RIGH SIDE AND THIS IS THE SCREEN ONE GETS.

   Working in the new Adobe Bridge 2019 today. After working a while, the screen freezes - I can move cursor, etc. however cannot open a file, make a selection, quite Bridge, etc. Only option is to Force Quite Bridge on Mac (current OS) and open again. Open the apps, make a selection and then freezes again. Done this multiple times with same affect. Can no longer continue my work. Was working OK when first installed, however no longer.
   P.S. THIS IS A BUG REPORT - NOT AN IDEA AS POSTING BUTTOM IMPLIES. CLICK ON "REPORT BUGS" ON RIGH SIDE AND… more

   31 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   BUG- FIX RELEASED  ·  20 comments  ·  CRASH  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

2. Bridge crashes on startup, v14.0.0.102

   Anyone have any ideas of how to fix Adobe Bridge? It crashes every time I open it, after I get a message that says "Error: ParseValue unexpected char".

   I've uninstalled and reinstalled, shut down and restarted, removed all preferences and any previous Bridge files, used older versions of the software, and tried everything in this post: "Troubleshoot Bridge for freezes and performance issues".

   There's nothing about that error message online.

   https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html

   •  

   •  

   •  

   •  

   12 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   5 comments  ·  CRASH  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   BUG- FIX RELEASED  ·  AdminSwati (Admin, Adobe Creative Cloud Bridge) responded

   Hello,

   The fix is now available in production released version 14.0.2.191. We would love for you to try it out and share feedback.

   For a complete list of fixed issues, please refer https://helpx.adobe.com/bridge/kb/fixed-issues.html

   Regards,  
   Bridge Team

3. Bridge has encountered a problem with the display driver, and has disabled GPU rendering which uses the graphics hardware. Please restart Br

   Bridge has encountered a problem with the display driver, and has disabled GPU rendering which uses the graphics hardware. Please restart Bridge for an optimal experience.
   Check the manufacturer's website for the latest software.

   12 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   12 comments  ·  CRASH  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   NOT A BUG  ·  Abhishek Seth responded

   This is a feature that helps you auto detect a corrupt GPU and turns on software rendering for quality preview and thumbnail.
   If you correct issues with GPU, this setting will automatically turn off.

4. Bridge version 13.0.2.636 crashing consistently

   A few days ago, I updated my Bridge version to the new version 13.0.2.636.
   After that I have constant crashes in bridge. It easy to reproduce:

   • Start Bridge
   • (Go to a folder with some images)
   • Select one image (for test purposes I select an JPEG image)
   • Hit SPACE to get full screen view
   • Hit SPACE again to get out of full screen view
   • Wait a couple of seconds: ---> CRASH
   • (Or click another image, see below)

   This seems to be 100% repeatable and renders Bridge unusable.
   This is somewhat of a crisis as I rely on Bridge for everyday work.

   Several log files can be provided:

   • CRASH-REPORT-after-full clean.txt (XML)
   • Log Collector: AdobeLogs20230116015900_363-win-GS.zxp
   • Adobe Creative Cloud Cleaner Tool.log

   Additional details:

   When uninstalling version 13.0.2.636 and then installing version 12.0.3 everything seems to work OK!

   I have submitted a few crash reports (using the dialog that pops up when Bridge crashes. I copy of the crash report can be supplied (an XML file generated by AdobeCrashReporter.

   Further details:

   When I experienced this the first time it was immediately after an update to version 13.0.2.636. I believe I was running version 13.0.1 before the update to 13.0.2.636. Everything seemed to work OK before the update to 13.0.2.636 (I got to test the new tabs etc.).

   When I first noticed the crashes with 13.0.2.636, it behaved slightly differently. After hitting space the second time I had to initiate some kind of action (like using the right arrow key or clicking somewhere on the Bridge user interface) before I experienced a crash (or maybe I did not waited long enough).

   I then uninstalled version for the first time and tried installing all versions (one at a time) from 12.0.3 (worked OK) and up (13.0, 13.0.1 and again 13.0.2, all now crashing).

   I then uninstalled all Adobe Cloud apps using the "Adobe Creative Cloud Cleaner Tool" (which BTW seems to leave a lot of stuff left in "C:\Users<username>\AppData\Roaming\Adobe"?). I then reinstalled Photoshop and the latest version of Bridge (13.0.2.636). This did not solve the problem. Bridge still crashed as described above. I then again uninstalled version 13.0.2.636 and installed version 12.0.3 and Bridge again seems to work OK.

   -------- System details

   Windows: Windows 11 Pro
   Version: 22H2
   Installed on: ‎21.‎09.‎2022
   OS build: 22621.1105
   Experience Windows Feature Experience Pack 1000.22638.1000.0

   NVIDIA GeForce RTX 2060
   NVIDIA Studio Driver, version: 528.02 Release date: 01/05/2023

   AMD Ryzen 9 5950X
   RAM: 64 GB

   A few days ago, I updated my Bridge version to the new version 13.0.2.636.
   After that I have constant crashes in bridge. It easy to reproduce:

   • Start Bridge
   • (Go to a folder with some images)
   • Select one image (for test purposes I select an JPEG image)
   • Hit SPACE to get full screen view
   • Hit SPACE again to get out of full screen view
   • Wait a couple of seconds: ---> CRASH
   • (Or click another image, see below)

   This seems to be 100% repeatable and renders Bridge unusable.
   This is somewhat of a crisis as I rely on Bridge for everyday work.

   … more

   11 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   10 comments  ·  CRASH  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

5. High CPU usage

   Having generated previews and doing nothing, the CPU load is 80-100% !!!
   When running the previous version, the CPU load is only 1%
   At the moment, viewing and tagging photos is almost impossible with such high CPU usage

   •  

   •  

   11 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   NEED MORE INFO  ·  2 comments  ·  CRASH  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

6. Bridge has encountered a problem with the display driver, and has disabled GPU rendering which uses the graphics hardware.

   While in Windows Explorer, right click on an image or folder -> Open with Bridge

   Opens Bridge, shows the below message, doesn't respond and closes shortly after.
   "Bridge has encountered a problem with the display driver, and has disabled GPU rendering which uses the graphics hardware. Please restart Bridge for an optimal experience.
   Check the manufacturer's website for the latest software."

   Happenes on PC with Windows 10 and Nvidia GeForce GTX 650
   and new Surface Pro 6 with Windows 10 and Integrated Intel UHD Graphics 620
   Drivers are checked and up to date.

   Opening a file/folder from the explorer the same way while Bridge is already open WORKS FINE.

   I have seen a response to that problem flagged as "not a bug" when clearly IT IT A BUG. Happens on 2 different machines with working graphic cards.

   This happens since the 2019 update, was never happening before on the same PC.

   While in Windows Explorer, right click on an image or folder -> Open with Bridge

   Opens Bridge, shows the below message, doesn't respond and closes shortly after.
   "Bridge has encountered a problem with the display driver, and has disabled GPU rendering which uses the graphics hardware. Please restart Bridge for an optimal experience.
   Check the manufacturer's website for the latest software."

   Happenes on PC with Windows 10 and Nvidia GeForce GTX 650
   and new Surface Pro 6 with Windows 10 and Integrated Intel UHD Graphics 620
   Drivers are checked and up to date.

   Opening a file/folder from the explorer the… more

   •  

   11 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   6 comments  ·  CRASH  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

7. High CPU usage

   Having generated previews and doing nothing, the CPU load is 80-100% !!!
   When running the previous version, the CPU load is only 1%
   At the moment, viewing and tagging photos is almost impossible with such high CPU usage

   •  

   •  

   9 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  CRASH  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

8. Bridge freeze and crash on Batch Rename

   Version 9.0.3.279, Win 10
   Batch rename causes freeze.
   Forced quit required.
   Repeatable - happens EVERY time.
   Uninstall/reinstall does not resolve.

   Other bugs in current version
   - cannot select first image in a stack when stack is collapsed.
   - not all subfolders visible (view set to show folders/hidden/reject files) some folders are visible, sometimes. Not dependent on number of images/folders (ie. not excessive quantity of files) All become visible when "show items from subfolders" checked, though obviously also showing everything in folders also!.

   9 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  CRASH  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

9. Bridge crushes every time

   Bridge crushes every time I work with Camera RAW exporting NEF to jpg. And with rename files. I lost my file once. Please fix Bridge on macOS Catalina! Thank you in advance!

   8 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  CRASH  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

10. Bridge 2023 crashes during folder navigation

    Bridge 2023 crashes every time i try to open a sub-folder, making the entire program absolutely useless at this time. I've sent bug reports, posted on Adobe community forum, nothing ...
    Bridge 13.0.0.562
    Monterey 12.6.1

    7 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  CRASH  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    BUG- FIX RELEASED  ·  AdminSwati (Admin, Adobe Creative Cloud Bridge) responded

    Hi,

    
    

    The mentioned issue is fixed in the latest patch release #13.0.1.583, Please install and confirm if that fixes the issue.

    You can refer the issues fixed in the patch @ https://helpx.adobe.com/bridge/kb/fixed-issues.html

    
    

    Thanks,

    Bridge Team

11. Bridge freezes up on Windows 10.

    Bridge freezes up on Windows 10. I have to close Bridge by using Task Manager. Bridge version 11.0.0.83

    5 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    NEED MORE INFO  ·  1 comment  ·  CRASH  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

12. Bridge v.14.0.0 crashes when open

    I have tried installing and reinstalling the latest Bridge v14.0.0 several times, but as soon as I run it and try selecting any item (or do anything at all), Bridge will crash, and often causes a full system crash. I tried updating my Nvidia driver, but it hasn't made any difference. I am unable to use this version of Bridge. I have used other versions for years without anything like this happening ever before. On top of that Premiere just crashed, again, so I don't know whats going on recently, but I am not very happy about it.

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  CRASH  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

13. Continuous crashes with full-screen image preview. Last version 13.0.2.636
    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  CRASH  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

14. "HRESULT error: The GPU device instance has been suspended" after upgrading to version 13

    Bridge pops up the "HRESULT error: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action." error dialog when I select the second image.

    Bridge Version: 13.0.0.562

    Steps to Reproduce:
    - Open Bridge
    - In the Folders tab select a directory
    - select any image
    - select any other image
    -> Error dialog comes up.
    -> Dismiss the dialog and Bridge closes (crashes?)

    Operating System:
    Windows 11 version 22H2
    Most recent patches installed
    KB5018496 installed
    KB5018341 installed
    Acer A515-54 laptop
    Windows Update says all my drivers are up to date.
    I have cleared the Bridge cache.
    I have un-installed Bridge, not keeping any personal settings, and then
    re-installed it.
    I didn't have any issues with using Bridge version 12 on this system, and
    wish I hadn't deleted it (using the CC Desktop App) last night.

    Device name LAPTOP-12VDK04N
    Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GHz
    Installed RAM 12.0 GB (11.7 GB usable)
    Product ID 00325-96665-15178-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch No pen or touch input is available for this display

    Edition Windows 11 Home
    Version 22H2
    Installed on ‎2022-‎10-‎28
    OS build 22621.755
    Experience Windows Feature Experience Pack 1000.22636.1000.0

    Expected Result:
    The second image should be displayed in the top half of the Filmstrip view.

    Actual Result:
    The HRESULT dialog described above is displayed. If I ignore the dialog, I can still
    interact with the main Bridge window, but the newly selected image is not being displayed.
    The first-selected image is still being displayed. As soon as I dismiss the HRESULT
    error dialog, Bridge imediately closes (crashes?).

    Notes:
    - I updated to Windows 11 version 22H2 from the previous Windows 11 version (21H2?)
    last night, which is also when I upgraded from Bridge 12 to Bridge 13.
    - DxDiag didn't find any issues when I ran it today.

    Bridge pops up the "HRESULT error: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action." error dialog when I select the second image.

    Bridge Version: 13.0.0.562

    Steps to Reproduce:
    - Open Bridge
    - In the Folders tab select a directory
    - select any image
    - select any other image
    -> Error dialog comes up.
    -> Dismiss the dialog and Bridge closes (crashes?)

    Operating System:
    Windows 11 version 22H2
    Most recent patches installed
    KB5018496 installed
    KB5018341 installed
    Acer A515-54 laptop
    Windows Update says all my drivers are up to date.
    I have cleared the Bridge cache.… more

    • 

    •  

    •  

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  CRASH  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    BUG- FIX RELEASED  ·  AdminSwati (Admin, Adobe Creative Cloud Bridge) responded

    Hi,

    
    

    The mentioned issue is fixed in the latest patch release #13.0.1.583, Please install and confirm if that fixes the issue.

    You can refer the issues fixed in the patch @ https://helpx.adobe.com/bridge/kb/fixed-issues.html

    
    

    Thanks,

    Bridge Team

15. BRIDGE 2022 CRASHES WHILE VIEWING FOLDER WITH TIFFS AND EPS FILE FORMATS

    BRIDGE 2022 CRASHES WHILE VIEWING FOLDER WITH TIFFS AND EPS FILE FORMATS

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  CRASH  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

16. Bridge crashes while starting viewing a collection

    I can not open Bridge anymore. Whenever Bridge starts while a collection is being displayed, it will freeze and crash right away. Since I closed Bridge last time after working on a collection it will automatically start viewing thiscollection. That is a problem. It is now impossible to start Bridge anymore since it will freeze and crash immediately.

    The collection contains about 400 pictures. No way to start the app anymore without a work around (right click on a picture in explorer "open in Bridge").

    Please fix asap.

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  CRASH  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

17. Can not delete files!

    I just reviewed a photo shoot of 1000+ and wanted to delete about 500 of them. Bridge freezes everytime I try to delete them all at once.

    Tried it several times now, does not work. This has never happened to me before the 2019 version came out!

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  CRASH  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    BUG- NEED MORE INFO  ·  Abhishek Seth responded

    Can you please upgrade to the latest update of Bridge CC and let us know if the issue persists

18. Broken

    Help! Bridge CC 2019 is broken. Just downloaded. Program is freezing. Can't provide more info. Doing basic selection/edit work, rating, etc. Program freezes and requires force quit.

    MacBook OS 10.13.6

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    BUG- NEED MORE INFO  ·  2 comments  ·  CRASH  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

19. Silent crash when viewing TIF with text layer

    Bridge goes down without further notice when entering a directory with TIF file(s), that have a text layer in it. I think it is in the program part that generates thumbnails/previews. It is reproducable in two different installations here. I provide a test file with only 'hello world' in Calibri font. - The problem occurs since the last update 27 days ago. - I have Creative suite, so I don't know if there are other products involved in this. It would be fine to have a solution for this.

    • 

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    BUG- FIX RELEASED  ·  1 comment  ·  CRASH  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

20. Adobe bridge 2019 & 2020 crashes iMac 2015

    Adobe Bridge crashes iMac all the time. Please help. Seriously affecting workflow.

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  CRASH  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close