Skip to content

Report Bugs

Help us with the issues you are facing by taking one of the following actions:

  • VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
  • COMMENT: Join the conversation and help us identify the problem
  • SUBMIT: If you can’t find the issue you are experiencing, report a new one

When filing a new bug, please provide:

  • Version of Adobe Bridge
  • Steps to reproduce the issues
  • Operating System
  • Expected result
  • Actual result
  • Optional- Upload your File or Video

Want to be the first to see the next release of Bridge? Join the Bridge Prerelease Program
For any issues with the Prerelease builds, please use the Bridge Prerelease Forum

Thank you for your time, we really appreciate your feedback.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

85 results found

  1. Can't click in Bridge

    In Bridge it is not exactly frozen but I can not click in the application at all with results. I can use a drop down but can not click in the application. This is the third time in a row. Force quit again.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    NEED MORE INFO  ·  Abhishek Seth responded

    Request you to update to the latest version of Abobe Bridge 9.0.1.216

    In case the issue persists, please let me know the detailed workflow which is causing Bridge to freeze along with OS details.

  2. kdrive

    Hello,
    I use a cloud program called Kdrive, from Infomaniak swiss company, and I have a problem, when I try to open the folder Kdrive, Bridge crashes, when I have no problem with other folders on my MacBook. I sent a message to Infomaniak Kdrive developers, and they invite me to allow access for their application, and all is good. Can you help me for this ?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Bridge crash when opening files into Camera Raw

    The first time opening 6 RAW file into Camera row it works as expected. However when i open up another set of files Bridge crashes.

    Windows 11 version 10.0.22631 Build 22631
    Adobe Bridge latest version

    Data from Windows Event viewer.

    Faulting application name: Adobe Bridge.exe, version: 14.0.1.137, time stamp: 0x654a04a8
    Faulting module name: amdxc64.dll, version: 31.0.24002.92, time stamp: 0x659f0b1f
    Exception code: 0xc0000005
    Fault offset: 0x00000000004bbf23
    Faulting process ID: 0x0xFDC
    Faulting application start time: 0x0x1DA6276FE412F0E
    Faulting application path: C:\Program Files\Adobe\Adobe Bridge 2024\Adobe Bridge.exe
    Faulting module path: C:\Windows\System32\DriverStore\FileRepository\u0399752.infamd64b15dedb279802d6f\B399690\amdxc64.dll
    Report ID: 40f42703-1e28-4b4d-b89a-ee6907af440b
    Faulting package full name:
    Faulting package-relative application ID:

    Fault…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Bridge 14.0.1.137 crashes my Windows 11 computer BSOD when trying to AI Enhance more than one image at a time

    Bridge 14.0.1.137 crashes my Windows 11 computer BSOD when trying to AI Enhance more than one image at a time. This has happened several times now.
    I've not tried doing this on previous versions, so don't know if it's a new problem or not...

    OS Name Microsoft Windows 11 Home
    Version 10.0.22631 Build 22631
    System Manufacturer Dell
    System Model XPS 15 9575
    Processor Intel(R) Core(TM) i7-8705G CPU @ 3.10GHz 3096 Mhz 4 core(s), 8 Logical Processor(s)
    Installed Physical Memory (RAM) 16.0 GB
    Total Virtual Memory 41.8 GB
    Page File Space 26.0 GB

    Drive C:
    File System NTFS
    Size 500 GB…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Minimise Bridge Window Crashes Mac Studio M2

    Mimimise Bridge window freezes halfway through minimising and freezes, then the Mac goes to log-in window again.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Crash when merging HDR

    Bridge 13.0.3.693 crashes when merging multiple files to HDR. This always happens after successfully merging several DNGs (maybe 10-20). The first DNGs merge just fine, but then Bridge freezes and crashes when I merge another set of brackets. After restarting Bridge I can continue merging several bracketsm but the crash always happens again after a while. The crash depends neither on the number of images in the brackets, nor on the merging settings. I have been experiencing this problem for half a year at least.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Bridge hangs and crashes upon launch when accessing a previously accessed folder

    This happens intermittently, when launching Bridge it attempts to open the previously folder viewed as normal, but freezes and crashes. If I rename the folder in question externally, everything works fine again.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Unknown error; quitting application

    Photo open > Tools > Edit Template > Save > Unknown error; quitting application

    v13.0.3.693 on Windows 10 Enterprise, Version 22H2

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. The Operation Could Not Be Completed (13.0.2)

    Bridge 13.0.2 crashes on Mac Silicon (Mac Mini M2 Pro), or when run under Rosetta (Mac Mini M2 Pro). Bridge is unusable. Is this intentional?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. File displayed twice

    I am getting some files displayed twice in the Filmstrip view, which is followed by a crash. clicking on either of the displayed duplicate causes the screen to go funny, then restore.In the screenshot, the PSD is displayed twice.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Crash when opening a picture in preview

    After the last update I cannot use the Get photos from camera button and when I try to open a picture full screen the program crash. I am attaching the message. My laptop is Fujitsu siemens with intel (r) hd graphics 520.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Bridge 2022 keeps crashing (update Bridge? MacOs Monterey update 12.5.1?

    Bridge 2022 keeps crashing (update Bridge? MacOs Monterey update 12.5.1?). Reïnstalled it (over and over again), deleted all the preferences, Problem with Cache building (i am clearing it out all the time, but i think he is building up a high level cache for all my maps?) Don't know what's the problem ... need it for my work

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Can't open bridge in macOSMOnterey. Immediately crashes with error code 205

    I cannot open or use bridge at all since purchsasing my new macBookPro with osMonterey 12.4. I have reinstalled several times, tried a prior version, reset preferences and nothing works and the app is useless making it impossible to use camera raw. I'm very frustrated that there has been no help for this.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Unable to open Bridge

    I purchased a new MacBook Pro running macOS Monterey and have migrated my files and Creative Cloud and I cannot open Bridge. I have uninstalled and reinstalled Bridge several times. I have deleted preferences. I have allowed read write preferences for all users and none of these solutions from the forums has worked.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. hard crash (Bridge 12.0.2.252) converting images from NEF to JPG (Adobe Std) in Camera Raw 14.3

    when I open a folder in bridge, select raw (NEF) camera images, open them in Camera Raw, select all, select Adobe Standard color profile, and try to convert them to JPG, (Quality 12, same HDD) both Bridge and Camera Raw crash (silent exit) after about 100 images (seems to be able to do more like 1000 before crashing if Camera Raw stays in foreground - based on ~5 crashes and ~4600 images). I can view something resembling the following in the event log:

    Windows OS version 21H2
    build 19044.1706

    General:

    Faulting application name: Bridge.exe, version: 12.0.2.252, time stamp: 0x626bf49b
    Faulting…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Cannot load Startup Scripts "bridge-12.jsx"

    Bridge version 12.0.1.246 (in a whole new install)

    At first bootup, it's show me a error "Cannot load bridge-12.jsx, Line 1: Cannot convert"
    It's maybe a error only on CJK Platform, such like this thread on Korean langurage

    https://community.adobe.com/t5/bridge-discussions/adobe-bridge-launch-error-bridge-12-jsx/td-p/12570481
    https://community.adobe.com/t5/bridge-discussions/bridge-12-jsx-error/m-p/12475132

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Adobe Bridge won't open after updating

    I updated to Bridge version 12.0 1 this weekend and now it won't open at all. Just bounces in the dock and says 'application not responding'. I have a 2015 Mac book.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. After Bridge crash Color sync is switched off

    After Bridge crash Color sync is always switched off

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Bridge crashes previewing psb or bigger psd files

    Bridge crashes previewing psb or bigger psd files

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback and Knowledge Base