Report Bugs

Help us with the issues you are facing by taking one of the following actions:

  • VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
  • COMMENT: Join the conversation and help us identify the problem
  • SUBMIT: If you can’t find the issue you are experiencing, report a new one

When filing a new bug, please provide:

  • Version of Adobe Bridge
  • Steps to reproduce the issues
  • Operating System
  • Expected result
  • Actual result
  • Optional- Upload your File or Video

Want to be the first to see the next release of Bridge? Join the Bridge Prerelease Program
For any issues with the Prerelease builds, please use the Bridge Prerelease Forum

Thank you for your time, we really appreciate your feedback.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Cache building has many problems.

    The ability to leave a specific folder, like your archive, untouched about the purge and compact cache to load faster.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CACHE  ·  Flag idea as inappropriate…  ·  Admin →
  2. Bridge 2019 Cache building has many problems.

    Prior to Bridge 2019 it was possible to create multiple threads of the cache build on different folders. Now, in 2019, only one cache build thread can run. Also, pre-2019 Bridge allowed NOT exporting the cache. I have found in Bridge 2019 that if multiple clients export their cache to the same share point, then other client's cache is messed up and metadata doesn't appear for images. If there is a way to NOT export the cache, I haven't been able to find it. Please allow multiple, simultaneous cache builds from one client and also allow non-exported cache. Basically, just…

    6 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CACHE  ·  Flag idea as inappropriate…  ·  Admin →
  3. In Bridge 2019, some xmp metadata that worked with all prior Bridge versions now cannot be read and imported.

    In Bridge 2019, some xmp metadata that worked with all prior Bridge versions now cannot be read and imported. In some of my image folders the metadata appears for images while in other folders it never appears. In the non-functional folder, if I tell Bridge 2019 to build and import the cache, it freezes and then crashes. At this point, Bridge 2019 is useless to me.

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    BUG- NEED MORE INFO  ·  1 comment  ·  CACHE  ·  Flag idea as inappropriate…  ·  Admin →
  4. Moving Files

    After updating to the 2019 version of Bridge, whenever I move video files to an external hard drive Bridge moves the file but leaves a copy of the video behind. As if it copied it, instead of moved. The thumbnail for the file left behind changes to an icon of VLC, as it's the app I have set to open video files. This gives me an extra step of manually deleting the file. The moved file on the external hard drive is fine, thumbnail and all. When I open Bridge 2018, everything works as expected.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  CACHE  ·  Flag idea as inappropriate…  ·  Admin →
  5. Excessive CPU Usage and crashes.

    Bridge CC2019 is full of bugs and virtually unusable. This is just one of them:

    https://forums.adobe.com/thread/2564501

    Others include crashing when using the spacebar to view full sized previews.

    Not being able to see progress/status when the content tab is set to vertical.

    I've had to go back to cc2018 which functions fine generating 200,000 CR2 files and doesn't hog the CPU.

    Did anybody test this POS before you released it for your customers to beta-test?

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CACHE  ·  Flag idea as inappropriate…  ·  Admin →
  6. Bridge 2019 search fails to find all images with a given keyword.

    After several days building the cache, Bridge 2019 fails to display keywords and other metadata for many images and search only returns a tiny subset of the images that should be returned. At this point, we are forced to go back to Bridge 2018.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    NOT A BUG  ·  3 comments  ·  CACHE  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow cache build without export

    Pre-Bridge 2019 allowed building of cache without exporting. Please add this option back into Bridge 2019.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  CACHE  ·  Flag idea as inappropriate…  ·  Admin →
    NEED MORE INFO  ·  Abhishek Seth responded

    Request you to share more info of the issue you are facing.

    In CC 2019 also we can build cache without exporting

  • Don't see your idea?

Feedback and Knowledge Base