Skip to content

Report Bugs

Help us with the issues you are facing by taking one of the following actions:

  • VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
  • COMMENT: Join the conversation and help us identify the problem
  • SUBMIT: If you can’t find the issue you are experiencing, report a new one

When filing a new bug, please provide:

  • Version of Adobe Bridge
  • Steps to reproduce the issues
  • Operating System
  • Expected result
  • Actual result
  • Optional- Upload your File or Video

Want to be the first to see the next release of Bridge? Join the Bridge Prerelease Program
For any issues with the Prerelease builds, please use the Bridge Prerelease Forum

Thank you for your time, we really appreciate your feedback.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

120 results found

  1. Videos (MP4) made with DJI Pocket 3 are not recognized and thumbnailed in Adobe Bridge

    Videos (MP4, 3K, 1:1 format, but also 4k 16:9 format) made with DJI Pocket 3 are not recognized and thumbnailed.

    Instead only the standard app icon appears.

    All other MP4 by other cameras are recognized and thumbnailed

    Please add support for Pocket 3

    Bridge 14.0.2.191, Windows 11

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. After updating Bridge, thumbnails now look very low resolution

    I updated Bridge today to version 14.0.2.191 and now the thumbnails look blurry. I was using the previous version of Bridge today, prior to the update, and there were no problems.

    I attempted to change the Thumbnail preview settings to high quality, but it has made no difference. However, when I use the thumbnail zoom slider, and the thumbnails are enlarged to a much bigger size, then they become high quality.

    I am thinking this is a glitch/bug. I'd appreciate some feedback, because I'm not happy with the new and "improved" substandard thumbnails.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Previews of Jpegs exported from iPhoto are not loading.

    JPEGS exported from iPhoto are not loading in Bridge. Some load but most just hang either with the white jpeg icon or with a black border around it. See attachment for reference. If I click and select the photo, then move off of it, it will load the preview. Have never had this issue with other files or jpegs but just started exporting from iPhoto workflow and running into this issue.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Directional keys and selection jumpy

    When using keyboard directional keys to navigate thumbnails, selecting thumbnails either using the mouse and keyboard combined or keyboard alone, the selection jumps around about 90% of the time. I use Bridge to help sort photos into folders and I cannot count on my selections.

    Additionally and maybe related, moving thumbnails to folders sometimes fails. I have to drag them over multiple times before they finally go into the folder.

    Using current & updated version of Bridge on iMac and MacBook Pro, both laptop and desktop do the same thing.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Sort order reverts to default every time Bridge is opened (version 13.0.4.755)

    Every time I close and re-open Bridge, the sort order will now change back to the default. This never happened in precious versions. Bridge would always remember my sort order preference. My usual setting is to have the sort order by Date Modified, Ascending Order switched off, but Bridge now always reverts back to Date Modified with Ascending Order on after every restart.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Thumbnails in Content panel skip back to top after deleting file

    Version 3.0.0.562. When a file is deleted in the Content panel, the view of thumbnails in that panel skips back to the top.

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi,


    The mentioned issue is fixed in the latest patch release #13.0.1.583, Please install and confirm if that fixes the issue.

    You can refer the issues fixed in the patch @ https://helpx.adobe.com/bridge/kb/fixed-issues.html


    Thanks,

    Bridge Team

  7. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Bridge thumbnail quality is behaving in a way that cannot be normal.

    Version 13.0.3.693

    Windows 11 Pro 22H2

    Explanation on what is wrong:

    No matter what I do, Bridge seems to generate lower quality thumbnails when it processes them. When bridge has a chance to cache a thumbnail, it will always cache an extremely low quality grainy thumbnail that is nearly unreadable. When I prevent it from caching them, they can look ok for a little bit, but inevitably (when I click on them or when it decides to generate thumnbails for a folder), it will cache and extremely bad looking thumbnail.

    I am attaching 2 example files, one of them is…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Bridge does not generate thumbnails for all .JP2 files

    Bridge does not generate thumbnails for all .JP2 files. On these files, it also omits the dimension and color profile information. Files test compliant to the spec and generate thumbnails in other applications. Photoshop has the same issue when viewing thumbnails of the image, but on re-saving the JP2 file, thumbnails generate successfully.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. eingeblendete Metadaten bleiben immer hängen und sichtbar, sogar in anderen Programmen

    Bei der Miniaturansicht von Bridge werden nach einer gewissen Zeit immer die Bilddaten eingeblendet und sie „brennen“ sich ein. Diese Bilddaten bleiben auch in anderen Programmen sichtbar, z.B. Word u.a. Erst bei schließen von Bridge und neuem Öffnen, sind die Bilddaten-Felder wieder weg. Bereits schon vor einiger Zeit gemeldet.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Adobe Bridge 2023 Favorite Aliases

    In previous versions of Bridge I could add an alias to the Favorites Panel and the thumbnails would be displayed for the folder linked to that alias. Now, clicking any of my aliases in the Favorites panel does nothing!!!

    OS: macOS Monterey 12.6

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi,


    The mentioned issue is fixed in the latest patch release #13.0.1.583, Please install and confirm if that fixes the issue.

    You can refer the issues fixed in the patch @ https://helpx.adobe.com/bridge/kb/fixed-issues.html


    Thanks,

    Bridge Team

  12. 在使用Br导出相机照片时,导出预览画面显示的缩略图异常

    这个问题出现在某一次Br更新之后,具体是哪个版本开始的目前已经不知道了

    自从这个版本之后,现在每次使用Br导出相机照片都会发现这个现象,但最后导出结果的照片是没有问题的,不知道是什么地方出了问题

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. DUPLICATES IN CONTENT PANEL

    how is this possible in 2023? Even windows file explorer handles better icons.

    DUPLICATES EVERYWHERE

    Comeon I have to work with this and I am not a betatester

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Mouse-Over file information windows stays on window after moving mouse away

    Mouse-Over file information windows stays on window after moving mouse away:

    When you move the mouse cursor over a image thumbnail in Bridge, a information windows pops up, in some cases they WILL stay even if the mouse has been moved away.

    Once they stay, they will also stay on top if you navigate around in bridge, even if you change the window to another application, the window stays on top, which is not only annoying, but seriously hindering work.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. No thumbnails or playback for 4k .mov files

    I am trying to preview the 4k videos shot from an iPhone 12pro. Seems like bridge is unable to do it.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Bridge 2023 - Thumbnails and Previews not generated for large files

    Bridge 2023 (version 13.0.0.562) not generating thumbnails or previews for files larger than 1GB even though I have the threshold set at 5GB. After purging the cache and restarting it still doesn't work.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi,


    The mentioned issue is fixed in the latest patch release #13.0.1.583, Please install and confirm if that fixes the issue.

    You can refer the issues fixed in the patch @ https://helpx.adobe.com/bridge/kb/fixed-issues.html


    Thanks,

    Bridge Team

  17. Bridge 13.0.3.693: Incomplete thumbnail display until cache purged

    After selecting a folder in the Folders Panel, most but not all of the thumbnails display in the Content Panel. A complete display of all the thumbnails is only achieved if all files are selected and the Bridge cache for those selections is purged. Quite annoying!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Thumbnails for .psd files

    Bridge 13.0.3.693
    Windows 10 – latest version
    NVIDIA GeForce GTX 1060 6GB

    All .psd files display thumbnails with a thin while border around one or two sides of the thumbnail. It is only .psd files. Thumbnails for other files types are ok. See screenshot.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Dragging and selecting more files at once while holding CTRL

    Dragging and selecting (making rectangle holding CTRL and left mouse click) more files at once while holding CTRL leaves all previously selected files unselected.
    v. 13.0.2.636

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. grid lock feature, no longer works

    In Adobe Bridge 13.0.2.636, Windows 11, the gridlock feature of the content panel no longer works. Specifically, in previous versions, it was possible to scroll the content panel without the content grid moving by turning the mouse wheel, but now in this version, turning the mouse wheel causes the content grid to move a little bit as well.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
← Previous 1 3 4 5 6
  • Don't see your idea?

Feedback and Knowledge Base