Skip to content

Report Bugs

Help us with the issues you are facing by taking one of the following actions:

  • VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
  • COMMENT: Join the conversation and help us identify the problem
  • SUBMIT: If you can’t find the issue you are experiencing, report a new one

When filing a new bug, please provide:

  • Version of Adobe Bridge
  • Steps to reproduce the issues
  • Operating System
  • Expected result
  • Actual result
  • Optional- Upload your File or Video

Want to be the first to see the next release of Bridge? Join the Bridge Prerelease Program
For any issues with the Prerelease builds, please use the Bridge Prerelease Forum

Thank you for your time, we really appreciate your feedback.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

78 results found

  1. High CPU usage

    Having generated previews and doing nothing, the CPU load is 80-100% !!!
    When running the previous version, the CPU load is only 1%
    At the moment, viewing and tagging photos is almost impossible with such high CPU usage

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    NEED MORE INFO  ·  2 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Importing from CF Express Card using Photo Importer

    The CF Express Card Reader (Sandisk) is not recognised and will not import photos from a card.

    Operating System Mac OS 10.15.7

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Bridge freezes up on Windows 10.

    Bridge freezes up on Windows 10. I have to close Bridge by using Task Manager. Bridge version 11.0.0.83

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    NEED MORE INFO  ·  1 comment  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Camera Raw opened from both Bridge 2020 and 2021 opens but freezes completely

    My camera is compatible with the system. I tried everything, but the cursor will not even work. This is utterly ridiculous. I have to have Camera Raw to be able to work. I am at a loss.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    NEED MORE INFO  ·  1 comment  ·  CAMERA RAW  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Selected files do not register for [TOOLS] [PHOTOSHOP]Contact Sheet II

    When you select files in Bridge and go to tools photoshop contactsheet II.
    The system complains that no files are selected, even though files are selected.
    Adobe Bridge version 10.1.1.166

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. The adobe bridge still uses a lot of CPU when it is idle, and it is very lagging to use

    The adobe bridge still uses a lot of CPU when it is idle, and it is very lagging to use

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Creative Cloud libraries error, "To use CC libraries, you need to be logged into a CC account."

    Although I am logged into my CC account, I continue to receive this message in Bridge. Fairly annoying. I like working in Bridge, and would enjoy seeing my CC libraries. I thought the update would fix the issue, but alas, the situation remains unchanged.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Keywords Deleted

    Hundreds of my keywords were just deleted without warning when I created a new keyword, deleted the text in the new keyword, and pressed enter.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Bridge Is Terrible When Editing Metadata On PSD

    Bridge has always been bad when entering meta on PSDs, but lately it is horrific.

    I have a folder of PSD files. I select them all and "FILE INFO" to add a base set of meta. I walk away and do something else for a while and come back, and they are fine.

    Now, I grab a group of them, and add to the keywords and maybe change the title using the Metadata tab. Then I grab another bunch and do the same thing. It -should- queue up the changes and get them all done, however slowly it is taking.…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    NEED MORE INFO  ·  2 comments  ·  FILE INFO  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Bridge 10.1.1.166 and PS 22.0 not talking nice

    Installed new updates, shut down machine after completion, rebooted Win10 pro, opened Bridge to resume work. Opened a file in camera raw. finished preliminary edits, instructed Bridge to open in PS 22.0.
    PS never opened the file. Tried to open from Bridge using 'Open With' command. Same result - locked-up app. Cannot close app window with X command. Had to close with task manager, instead. Opening the same file directly from HD folder worked fine.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    NEED MORE INFO  ·  3 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. HEVC Video Crashes Adobe Bridge 2021

    Video files create on iPhone - HEVC format - cause Bridge 2021 to hang when that file is selected, or among a group of files selected. dynamiclinkmediaserver.exe may be part of the culprit in that trying to move a HEVC file after Bridge 2021 hangs results in a 'file busy' response from Windows. Killing the dynamiclinkmediaserver.exe process frees up the file(s). Bridge 2020 does not have this issue. This happens on multiple machines and I suspect should be easy to repeat.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    NEED MORE INFO  ·  2 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Camera Raw Spot Removal Tool Causes Crash

    Camera Raw crashes before saving any edits when I use the spot removal tool multiple times. This started with the new 2021 Bridge update. It is also slower loading things. It has happened a few times already in one day.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    NEED MORE INFO  ·  1 comment  ·  CAMERA RAW  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Adobe Bridge says I'm not logged into a Creative Cloud account

    Title. Can't see my libraries in Adobe Bridge for this reason. I'm logged in in Creative Cloud, and all other apps. Can work with my libraries in other apps (such as XD). Tried logging out/in again, restarting mac, reinstalling bridge, nothing works.

    Bridge version 11.0.0.83

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. file replacement error deleted both copies

    HI! I NEED URGENT HELP.

    Bridge just vanished with my back up files from my last job.

    I made a copy of it in the organization process, and it shown me a error message when I told bridge to replace these same files back there.
    After clicking "OK" the hole original backup folder what gone, taking all the files I send to replace with it.

    It is not on trash nor anywhere else in my computer.

    Thus file replacement error deleted both copies.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    NEED MORE INFO  ·  1 comment  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Bridge 2021 doesn’t open or crashes on startup on iMac.

    Bridge 2021 doesn’t open or takes a very long time to open on iMac. If it opens at all, Bridge freezes or crashes completely as soon as any photo is selected. Occasionally it will continue, but then freezes on the second photo.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    NEED MORE INFO  ·  1 comment  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Bridge 2021 rotate 90 right does not work

    Unable to rotate thumbnails by 90

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Bridge - Preview fail

    For a decade of using Adobe, every time I try to use Bridge it fails. Once again, it fails in CC 21. I have to wait for twenty minutes to even see what is in a folder while thumbnails load - which I don't even need! Just looking to batch rename a large set (1200) files, and I have to wait endlessly for this completely overbuilt program to start up. Now I remember why I abandoned it the last few times I tried. Useless! How about allowing the thumbnail to be completely turned off (not an option!)

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. missing cursor

    Since updating Bridge on my Imac, the text cursor has disappeared when editing the metadata panel? I can still enter data but have to guess where the text is going!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Camera Raw pennello di regolazione

    L'ultima versione di camera raw non azzera le impostazioni ad ogni nuova regolazione.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. cannot add keywords to mp4 files v 11.0.0.83

    Windows 10
    Have been tagging photos and videos and suddenly started getting error message There was an error writing metadata to "filename"

    All cc apps are latest versions
    Cleared caches
    Restarted
    Checked that file permissions are open

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
← Previous 1 3 4
  • Don't see your idea?

Feedback and Knowledge Base