Bridge crashes on startup, v14.0.0.102
Anyone have any ideas of how to fix Adobe Bridge? It crashes every time I open it, after I get a message that says "Error: ParseValue unexpected char".
I've uninstalled and reinstalled, shut down and restarted, removed all preferences and any previous Bridge files, used older versions of the software, and tried everything in this post: "Troubleshoot Bridge for freezes and performance issues".
There's nothing about that error message online.
https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html
Hello,
The fix is now available in production released version 14.0.2.191. We would love for you to try it out and share feedback.
For a complete list of fixed issues, please refer https://helpx.adobe.com/bridge/kb/fixed-issues.html
Regards,
Bridge Team
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Pankaj Gauba commented
Hello,
We have released a new Adobe Bridge 2024 Beta build (14.0.2.181) which fixes this issue. We would love for you to try it out and share feedback.
For a complete list of fixed issues, please refer to community post announcement.
Regards,
Bridge Team -
Anouck Van Troy commented
issue in v14.0.0.137
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Rahul Saraogi commented
Hello,
Thank you for reaching out to us. We really apologize for the inconvenince caused. To better investigate the issue, it is a request to all the users facing this issue to kindly share the following information at sharewithbr@adobe.com
1. Machine details (hardware, os)
2. Have you recently installed or upgraded any software on your system. For e.g. VPN, any security software, etc. If yes, could you please check if disabling it is resolving the issue for you or not?
3. Are you managing softwares or your own or is their IT department handling it?
4. Since when you have started facing this issue?
5. Are you facing this issue on Bridge 2022, Bridge 2023 and Bridge 2024 all? Please mention the versions on which you are facing this issue
6. Please collect the logs using Adobe Log Collector tool
7. In addition to the logs generated by Adobe Log Collector tool, please share the following Bridge specific settingsWindows location
Appdata - C:\Users\<username>\AppData\Roaming\Adobe\Bridge 2024 (all the content in this folder)
Registry entry - Computer\HKEY_CURRENT_USER\Software\Adobe\Bridge 2024
Mac location
Appdata - /Users/<username>/Library/Application Support/Adobe/Bridge 2024 (all the content in this folder)
Registry entry - /Users/<username>/Library/Preferences/com.adobe.bridge14.plist8. Are you trying to access the data on an external drive
We might reach out to you to get more information but it would be helpful if you can share the asked details as early as possible.
Thanks,
Bridge Team -
Rahul Saraogi commented
Hello,
Thank you for reaching out to us. Apologies for the inconvenience caused. To better investigate the issue, could you please share the following information:
1. What was the last workflow/action you performed before this error?
2. OS details
3. Please share the registry and app data with sharewithbr@adobe.com
4. Are you trying to access the data on an external driveWin loc
Appdata - C:\Users\<username>\AppData\Roaming\Adobe\Bridge 2024
Registry entry - Computer\HKEY_CURRENT_USER\Software\Adobe\Bridge 2024Mac loc
Appdata - /Users/<>/Library/Application Support/Adobe/Bridge 2024
Registry entry - /Users/<>/Library/Preferences/com.adobe.bridge14.plistWe might reach out to you to get more information, if needed.
Thanks,
Bridge Team -
KaianiTI commented
Estamos tendo o mesmo problema em nossa Bridge, precissamos de uma atualização do assunto assim que possivel;