Bridge version 220.127.116.116 crashing consistently
A few days ago, I updated my Bridge version to the new version 18.104.22.1686.
After that I have constant crashes in bridge. It easy to reproduce:
- Start Bridge
- (Go to a folder with some images)
- Select one image (for test purposes I select an JPEG image)
- Hit SPACE to get full screen view
- Hit SPACE again to get out of full screen view
- Wait a couple of seconds: ---> CRASH
- (Or click another image, see below)
This seems to be 100% repeatable and renders Bridge unusable.
This is somewhat of a crisis as I rely on Bridge for everyday work.
Several log files can be provided:
- CRASH-REPORT-after-full clean.txt (XML)
- Log Collector: AdobeLogs20230116015900_363-win-GS.zxp
- Adobe Creative Cloud Cleaner Tool.log
When uninstalling version 22.214.171.1246 and then installing version 12.0.3 everything seems to work OK!
I have submitted a few crash reports (using the dialog that pops up when Bridge crashes. I copy of the crash report can be supplied (an XML file generated by AdobeCrashReporter.
When I experienced this the first time it was immediately after an update to version 126.96.36.1996. I believe I was running version 13.0.1 before the update to 188.8.131.526. Everything seemed to work OK before the update to 184.108.40.2066 (I got to test the new tabs etc.).
When I first noticed the crashes with 220.127.116.116, it behaved slightly differently. After hitting space the second time I had to initiate some kind of action (like using the right arrow key or clicking somewhere on the Bridge user interface) before I experienced a crash (or maybe I did not waited long enough).
I then uninstalled version for the first time and tried installing all versions (one at a time) from 12.0.3 (worked OK) and up (13.0, 13.0.1 and again 13.0.2, all now crashing).
I then uninstalled all Adobe Cloud apps using the "Adobe Creative Cloud Cleaner Tool" (which BTW seems to leave a lot of stuff left in "C:\Users<username>\AppData\Roaming\Adobe"?). I then reinstalled Photoshop and the latest version of Bridge (18.104.22.1686). This did not solve the problem. Bridge still crashed as described above. I then again uninstalled version 22.214.171.1246 and installed version 12.0.3 and Bridge again seems to work OK.
-------- System details
Windows: Windows 11 Pro
Installed on: 21.09.2022
OS build: 22621.1105
Experience Windows Feature Experience Pack 1000.22638.1000.0
NVIDIA GeForce RTX 2060
NVIDIA Studio Driver, version: 528.02 Release date: 01/05/2023
AMD Ryzen 9 5950X
RAM: 64 GB
Just noticed that NVIDIA released a new driver yesterday. Will be interresting to test:
Version 528.49 - February 8, 2023
3.1 Fixed Issues in Version 528.49 WHQL:
- Adobe Bridge stability issues with 528.02 
- Disable Hitman 3 Resizable Bar profile on ....
Anthony Wu commented
problem persists as of 1/29/2023
Nvidia drivers 528.24
bridge crashes not only from spacebar/enlarge, but by simply navigating through files in a folder, using search, anything
Unfortunately the problems does not seem to have been completely fixed even when using the new NVIDIA driver.
The repeatability is now somewhat lower than 100% and involves going to 100% view:
- Select an image
- SPACE to enter full screen view
- Click to enter 100% view--> CRASH
- Click again to go back to full screen view---> CRASH
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFCEEF14C48">
* Bridge version: 126.96.36.1996 *
* GForce RTX Studio driver version 528.24 (out January 24) *
UPDATE: Seems to be possible to get around 100% repeatability in certain images (been testing with some plain JPEGs).
Thanks for the info!
Just installed GForce RTX Studio driver version 528.24 and so far it seems to work fine!
The release notes does not mention Bridge (only Premiere Pro, Photoshop, and Lightroom), but I guess that the fix also covers Bridge :-)
Matt Drews commented
Fixed! Problem was with NVIDIA GeForce driver 528.02 released on 1/5. I updated to the one that came out today, 528.24 (1/24), and the problem with preview and review mode crashing instantly went away for me. Hopefully the same happens for you!
The links you posted you can find by a link I posted as a reply to your report.
Exactly the same bug!!
Enabling "Software rendering" solves it, but *ONLY* in version 13.0 (Which is unusable due to other bugs).
Both Version 13.01 & 13.02 crash, even if "Software Rendering" is enabled.
Version 12.0.4 works with "Software Rendering" ON or OFF.
This is a cripplingly bug!!
Windows 11 Pro
NVIDIA GeForce RTX 4080
NVIDIA Game Ready Driver, version: 528.02 Release date: 01/05/2023
AMD Ryzen 9 7950X
RAM: 32 GB
From CRASH-REPORT-after-full clean.txt:
crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005"
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