Report Bugs

Help us with the issues you are facing by taking one of the following actions:

  • VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
  • COMMENT: Join the conversation and help us identify the problem
  • SUBMIT: If you can’t find the issue you are experiencing, report a new one

When filing a new bug, please provide:

  • Version of Adobe Bridge
  • Steps to reproduce the issues
  • Operating System
  • Expected result
  • Actual result
  • Optional- Upload your File or Video

Want to be the first to see the next release of Bridge? Join the Bridge Prerelease Program
For any issues with the Prerelease builds, please use the Bridge Prerelease Forum

Thank you for your time, we really appreciate your feedback.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Can't open .ai 2020 file from Bridge 2020 in Mac OS 10.14.6

    I cannot double click to open, or right click to open an .ai 2020 file in Bridge 2020. I get either no response at all, or the error you see in the screenshot. I'm on Mac OS 10.14.6.

    I can drag an .ai file from Bridge onto the Illustartor application icon in the dock.
    I can reveal the file in Finder, and open it from there.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
  2. Video Move/Copy fails in Bridge 2020

    If a video is selected (last in a move block or selected for copy), the move/copy fails because the video is open in the DyanmicLinkMediaServer.exe (error discovered in File Explorer). Apparently, the file is opened in the media server used to sort of play the file (it is a poor video player).

    The move/copy fails and must be done with file explorer externally. I don't recall encountering the issues with previous versions, but you must have the video file selected for it to manifest--the last in a selection or individually.

    Also, the media player does not support HEVC Main or…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
  3. Renaming a jpg file also causes the raw file with same name to rename.

    Bug:
    Example: Renaming IMG8023.jpg. However, IMG8023.cr2 also renames.
    To rename, I select the filename in the Content panel. The filename highlights. I change the name (add to the existing name: "InstrumentIMG8023."). Both IMG8023.jpg and IMG8023.cr2 rename simultaneously. FYI, I created the .jpg from the raw file - the jpg was not camera generated if it matters.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
  4. Illustrator upgrade not reflected in Bridge file associations

    Bridge 10.0.0.124
    I updated Illustrator to 23.1, however Bridges still retained the file association for the previous Illustrator version.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
  5. Save JPGs to same directory as RAW: Delete RAWs deletes JPGs

    If I segregate, isolate, by selection or stars selecting ONLY the RAW files I want to delete the JPGs get deleted, moved or copied too.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
  6. Can't use the "cut and paste" function, only "copy and paste" in Bridge CC 2019

    I just installed Bridge CC 2019 yesterday on MacOS Sierra. On local and Network drive files, the option to perform an EDIT -> Cut the file is greyed out. Command + X doesn't work either. I can only Copy and Paste. I tried uninstalling and reinstalling, didn't work. I tried running Bridge 2018 separarely on my MacOS system, and the file cut function works as is it's supposed to. It also works on my Bridge CC 2019 on Windows 10 system as it should, so this is really limited to my install of Bridge 2019 on my iMac.

    Anyone else…

    7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    13 comments  ·  FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
    NOT A BUG  ·  Abhishek Seth responded

    Dear Users,
    This is as designed for Bridge CC 2019.

    Please post it as a feature request

  7. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
  8. Bridge create an Audio Loop when it play next MP4 file. Need to press play button manually

    When Bridge play mp4 files. Audio of next file is a loop of the last played file.
    Need to press play manually to avoid that bug.

    Quand Bridge joue un fichier mp4. Le son du fichier suivant est un loop du fichier précedant.
    Le Cache à été purgé et effacé et bridge redémarré.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
  9. android phone not recognised

    Photo downloader does not see or does not label the connected phone.
    Refresh creates a blank line which is the phone but then all media including music is listed.
    The blank line does not allow a file path to be pasted or typed

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
  10. The operation could not be completed

    I installed the latest version of Bridge CC 2018 after I reformatted my computer to install Mojave fresh and I've been getting constant "The operation could not be completed" errors. As a test, I thought the maybe the new CC 2019 version would run better on Mojave, but I'm getting the same error constantly to where I have to leave it closed most of the time to get any work done because my computer keeps beeping and jumping the dock icon every time the error pops up.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add Support for Canon EOS R Raw files (.CR3) in file type associations

    The new Canon Camera Raw format .cr3 is not in the Adobe Bridge file type association

    When selecting a batch of .cr3 files, press Enter and Photoshop will not be processed in batches like .cr2

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
  12. Smart collections not saving to correct location

    Windows 10. Bridge 2019.
    When starting, Bridge 2019 loads existing collections from ".../AppData/Roaming/Adobe/Bridge CC 2019/Collections".

    BUT.. Having had multiple versions of bridge CC on the workstation as they have upgraded and removed themselves over time, I have "Bridge CC/Collections", "Bridge 2014/Collections" up to "Bridge 2019/Collections" under my AppData directory.

    Currently any new Smart Collections created actually SAVE themselves under "Bridge CC/Collections", which is not even looked at by Bridge 2019 when loading smart collections.

    So, to create any new Smart collection, I have to manually move the collection file "New Smart Collection #.collection" from the "Bridge CC/Collections" to "Bridge 2019/Collections"…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
  13. Open file commmand not working in Brige CC 2019 , double clicking does not work either Windows 10

    Bridge CC 2019 Windows 10

    Open file command not working
    Double clicking on icon does not open file.
    All file associations in preferences are correct.
    Bridge is all but useless.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    NEED MORE INFO  ·  2 comments  ·  FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
  14. Bridge CC 19 does not show external drive in folders

    Since I upgraded to Bridge CC 19 I can not see or access my Thunderbolt or network drives in the folders window any more.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
  15. Adobe Bridge CC 2019 sidebar folder view shows hidden files in macOS root directory

    In Adobe Bridge CC 2019 sidebar view (left sidebar with folders), some hidden system directories are visible in macOS High Sierra 10.13.x and Mojave 10.14.x.

    These folders are for example:


    • "private",

    • "Network",

    • "usr",

    • "sbin",

    • "cores",

    • "bin".

    All folders are located in the macOS root directory. Normally these folders are not visible and should be hidden. Hide and Unhide files/folders within macOS preferences is has no effects in Adobe Bridge CC (at least not in the macos root directory).

    Turning on/off the "show hidden files" in Adobe Bridge CC preference option has also no effect in the macOS root directory but…

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
  16. Unable to eject external media from within Bridge

    I'm unable to eject SD cards from within Bridge 2019 in Mojave. Right click the drive, click eject...nothing. I have to quit Bridge and eject the media from Finder or the desktop. Had similar problems in 2018, but only with some media. Now, it's every time.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
  17. Folder Name with Numbers

    In Brige 2019 i can`t write Numbers (Numbers make the rating) when i wnt to name a folder, only with the numbers block on the right side (WIN)

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

  18. Photo Downloader doesn't have an option to skip files that have already been downloaded on previous runs.

    Would love to have a tick-box that would turn such an option on or off.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
    NOT A BUG  ·  Abhishek Seth responded

    Thank you for reporting this.

    Please log this as a feature request for further voting and comments in the feature request section.

  • Don't see your idea?

Feedback and Knowledge Base