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1533 results found

  1. cannot move / drag window

    When bridge is resized, I cannot drag it from the top of the bar to move it around the screen unless I click at the utmost top of the bar.

    2 votes

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  2. AE 2019 Preset Previews STILL do not play--8 months later

    ...but I finally see the freeze frames now for the first time since the advent of CC 2019.

    Please rectify this: Bridge 2019 has been broken for more than 8 months. To quickly preview presets I have resorted to using Bridge 2018 or applying/undoing.

    Thanks.

    2 votes

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  3. Br CC (on Win10 64-bit) wont convert HX99 .arw files to DNG during import. .arw files from A65 convert OK.

    I hope you can solve a minor problem in my environment, please.
    Win 10 64-bit Adobe CC - all apps and systems up to date.
    .arw files from Sony a65 convert OK to .dng with Bridge Import.
    .arw files from Sony HX99 DO NOT CONVERT to .dng with Bridge import - they remain as .arw
    The only error is "nn files were not converted".
    All my search enquiries result in hits about Lr and ACR or converting files already imported (into Br).
    HELP! please.
    Thanks in advance
    Chris

    1 vote

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    0 comments  ·  Admin →
  4. UI problem on 1 out of 2 monitors

    Since the latest update, I have an issue in my secondary monitor (Dell U2410 running @ 1920 x 1200) that I usually run Bridge on. The issue does not manifest itself on my main monitor (Dell U2515H running at 2560 x 1440) They are running on an Nvidia Quadro 4000.
    I have Bridge expanded to full screen, but on either "delete" (any file) or batch rename, Bridge floats itself and shrinks to only fill half the screen.
    This is since 9.0.3279 x64 update

    1 vote

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  5. after deleting files from on external hd with bridge i can't find them in the trash

    if I first open bridge an then I switch on the external hd the issue does not appear, but if I first switch on the external hd and after I open bridge the deleted files do not appear in the trash.
    macOS 10.13.6
    bridge cc2019 9.0.3.279

    1 vote

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    0 comments  ·  Admin →
  6. SIGMA 50 1.4 ART MISRECOGNIZED AS "TOKINA" in "enable profile correction"

    Bridge 9.0.3.279 x64 italian + Camera raw 11.3 (last automatic update)
    my lens in previous versions was correctly auto-recognized using "enable profile correction" without further operations; now I have to search in an entire shooting the ones with that lens, then select manually "sigma" and finally ACR recognizes correctly 50 1.4 art

    please correct! :-)

    1 vote

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    0 comments  ·  CAMERA RAW  ·  Admin →
  7. can't assign rating

    Just got a Mac, never had this problem on windows. Not able to assign rating on any photos in bridge. please help.

    4 votes

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    1 comment  ·  Admin →
  8. Bridge CC 2019 - Subfolders Not Opening

    Bridge CC 2019 - Subfolders Not Showing. Works in CC 2018.

    1 vote

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    0 comments  ·  LIBRARY PANEL  ·  Admin →
  9. As of 31 MAY 2019: Adobe Bridge 2019 (current version), Mac OS (current) Crashes ALL the TIME

    As of 31 MAY 2019: Adobe Bridge 2019 (current version), Mac OS (current) Crashes ALL the TIME

    I must have sent 20 bug reports but is anyone out there???

    2 votes

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    Hi ,

    Apologies for the inconvenience caused. Can you please let us know the workflow which causes Bridge to crash. Also if you face the crash again, please submit the crash report and share your Adobe ID. This will help us investigate the root cause of the issue.

    Regards,
    Abhishek Seth
    abseth@adobe.com

  10. Thumbnails Resizing On Their Own

    When using Bridge 2019 for macOS the size of my thumbnails decrease when I use window managing apps to change the app window e.g. move Bridge's window to half way down the screen. In Bridge 2018 the thumbnails stay the same size, as they should. Can you fix this?

    1 vote

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  11. Bridge crashes after 1 minute, ni matter if nothing is done or something is done, i have 35 crash reports now, which i can supply to you

    Bridge crashes after 1 minute, ni matter if nothing is done or something is done, i have 35 crash reports now, which i can supply to you. This is a report for adobe tech support !..THIS IS N O T a report for other users to be commenting on. I am NOT interested in other users oppinions. ONLY ADOBE TECH SUPPORT ....

    1 vote

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    0 comments  ·  CRASH  ·  Admin →
  12. Bridge create an Audio Loop when it play next MP4 file. Need to press play button manually

    When Bridge play mp4 files. Audio of next file is a loop of the last played file.
    Need to press play manually to avoid that bug.

    Quand Bridge joue un fichier mp4. Le son du fichier suivant est un loop du fichier précedant.
    Le Cache à été purgé et effacé et bridge redémarré.

    1 vote

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  13. After upgrading Bridge to version 9.0.3.279 all keywords have been erased

    I am using macOS High Sierra v10.13.6. I have spent years building an extensive list of well categorized keywords. After upgrading Bridge to version 9.0.3.279 all my custom keywords have been erased! There was nothing but a very short list of what I assume must be default keywords installed with the software. By going through old photos, I can see that my keywords are still attached to those files. By selecting them, I can get Bridge to temporarily load the keywords but I have to manually make each one persistent in order to add it back into my keyword library.…

    3 votes

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  14. Impossible to select photos

    Can't get photo thumbnails to show entire picture, no matter what size preview I select, when clicking down arrows or by using scroll wheel on mouse past the first couple of pictures. I have to sort thru several hundred "action" pictures to select the ones that are best and I can't get my project properly completed. This was not a problem when I used Bridge for this mammoth project last year.

    1 vote

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  15. Bridge prevents screen saver and sleep on Mac

    Several of the Macs in our studio are running the latest version of Mojave, but the screen saver never comes on and the Mac's won't automatically sleep when they are supposed to.

    I did some investigation and it turns out that it is Adobe Bridge that is causing the problem (see attached image).

    Please fix this as soon as possible! Screen savers and sleep are designed to protect hardware and save power and Bridge disabling this is shocking.

    2 votes

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  16. Rating (star) assignment with one click

    It would be great if you could assign a star rating to a photo with one click on the star under the image. Right now if you click on a star for a photo not already selected, it highlights (making you think you are assigning a rating), but doesn't stick. You must make sure the photo is selected first before clicking on the rating.

    I would suggest either not highlighting the stars when you hover or click on an unselected photo (this is confusing), or allow you to implicitly select a photo when you click on a star.

    3 votes

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  17. Automatic stacking of raw and jpg versions of same image

    My camera can has a RAW+JPG mode where both formats of an image are generated. It would be great if Bridge would automatically create a two image stack of these, so that when deleting images, I can get rid of (or save or move) both at the same time. I think Apple's Photos app does something like this.

    4 votes

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  18. bridge crashes when opening file in camera raw since new cc upates

    bridge crashes when opening file in camera raw since new cc upates

    4 votes

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    1 comment  ·  Admin →
  19. Cannot drag files from filename, can only drag from icon - Windows 10 version 1809 + Bridge CC 9.0.3.279

    I cannot drag files from the filename to an application in windows 10 when viewing files in the "view content as details" or in the "view content as list" viewing modes.

    Its a lot easier to have my files laid out so I can see the filename then quickly drag and drop to the application. Bridge does this easily. Bridge is a great alternative for me to Windows File Explorer.

    Unfortunately, it looks like the UI developers missed the part where users can drag from the filename and the icon itself to an application.

    Oops!

    Hope to see it on…

    1 vote

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    1 comment  ·  MISCELLANEOUS  ·  Admin →
  20. Drag and drop an image from bridge to indesign often doesn't work

    If I drag an image from bridge to indesign, to place it there or to replace an image it sometimes doesn't work and the images jumps back to bridge. Sometimes I have to collect the image inside the indesign-image-frame to replace it.
    Correct would it be to drop the image above an indesign-image-frame and it replaces the image. Or drop the image above the indesign-workspace and and image-frame will be produced.

    CC 2019 and macOS 10.13

    1 vote

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    0 comments  ·  MISCELLANEOUS  ·  Admin →

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