1453 results found

1. Get Photos From Camera functionality does not recognize my iPhone

   The "Get Photos From Camera" functionality does not recognize my iphone.

   When I plug in my iPhone to my PC and I click "Get Photos From Camera", the Photo Downloader window opens, but the "Get Photos from:" dropdown box does not show the phone.

   I am using Bridge version 9.1.0.338 on Windows 10.

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   2 votes

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2. Slideshow/ Full screen preview

   Cannot view some TIFF files in slideshow or full screen preview

   3 votes

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   1 comment  ·  THUMBNAILS AND PREVIEWS  ·  Delete…  ·  Admin →
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3. cannot move / drag window

   When bridge is resized, I cannot drag it from the top of the bar to move it around the screen unless I click at the utmost top of the bar.

   2 votes

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   0 comments  ·  MISCELLANEOUS  ·  Delete…  ·  Admin →
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4. UI problem on 1 out of 2 monitors

   Since the latest update, I have an issue in my secondary monitor (Dell U2410 running @ 1920 x 1200) that I usually run Bridge on. The issue does not manifest itself on my main monitor (Dell U2515H running at 2560 x 1440) They are running on an Nvidia Quadro 4000.
   I have Bridge expanded to full screen, but on either "delete" (any file) or batch rename, Bridge floats itself and shrinks to only fill half the screen.
   This is since 9.0.3279 x64 update

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   1 comment  ·  MISCELLANEOUS  ·  Delete…  ·  Admin →
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5. Bridge Crashing or Becomes Unresponsive

   I posted a while back when the new 2018/2019 Bridge came out in November. It was full of bugs for us from slow loading to crashing, etc. Now although the load seems to have picked up speed, I'm getting random crashes. We avoid Lightroom as it doesn't fit our Journalistic workflow, but Bridge isn't helping matters when we are trying to sort, tag and rename and it locks up.

   Version: 9.0.3.279 x64
   *Cache is compacted and purged daily
   Lenovo i5 6th gen desktop
   16G Ram
   1TB drive (always 60-80% free space)

   We update the Ap every chance we get in hopes of a solve, but so far to no avail. Wouldn't be upset with this other than we work closely with our clients and its embarrassing to have to ctrl alt del and shut down a locked up CC Bridge while the client looks on. Most recently this has happened (last 48 hours) more than a dozen times while
   1. switching file folders
   2. renaming (Batch)
   3. renaming file folder

   Any ideas or advice would be appreciated. Since Adobe CC is part of our business we use it across several systems, often at several locations. Thank you in advance.

   I posted a while back when the new 2018/2019 Bridge came out in November. It was full of bugs for us from slow loading to crashing, etc. Now although the load seems to have picked up speed, I'm getting random crashes. We avoid Lightroom as it doesn't fit our Journalistic workflow, but Bridge isn't helping matters when we are trying to sort, tag and rename and it locks up.

   Version: 9.0.3.279 x64
   *Cache is compacted and purged daily
   Lenovo i5 6th gen desktop
   16G Ram
   1TB drive (always 60-80% free space)

   We update the Ap every chance we get in… more

   2 votes

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   1 comment  ·  CRASH  ·  Delete…  ·  Admin →
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6. Bridge fails to register star changes while busy making previews over network

   Bridge fails to register star changes while busy making previews over network. Sometimes command + 1-5 works, most times not while bridge is busy doing other things in the background. I know it is not a network read/write issue, as it worked alright for a time, and nothing else has changed.

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   2 votes

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   2 comments  ·  PERFORMANCE  ·  Delete…  ·  Admin →
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7. Bridge 2019 get stuck after file move

   Just updated to Bridge 2019 a day ago and ever since if I want to move a file to another folder through drag and drop, Bridge freezes, nothing works afterwards but the menu bar, quit Bridge is not selectable though so only force quit makes the difference.
   Mac OS Mojave, 13'MBP Retina Mid 2014, i5 2.6.

   8 votes

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   BUG- FIX RELEASED  ·  8 comments  ·  PERFORMANCE  ·  Delete…  ·  Admin →
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8. Bridge 2019 stops displaying thumbnails and metadata for .tif files

   This is a bug.

   Thumbnails and metadata from .tif files, created in Photoshop (with LZW compression - if that makes any difference), randomly fail to display, even though they may have displayed properly yesterday. Once one file exhibits this behaviour, then all of the rest soon follow. So, for example, once one file has stopped displaying a thumbnail, the thumbnail next to it that I can see will disappear when I click on it and it’s metadata will also disappear.

   I have tried deleting the cache and that sometimes works - next time I start Bridge I can see thumbnails and metadata, but I then have to wait while big previews are generated. Sometimes deleting the cache does nothing at all to remedy the situation.

   This is happening on my iMac Pro (macOS 10.13.3) and my MacBook Air (macOS 10.14.something) so it would definitely appear to be some kind of bug if it’s exhibiting the same behaviour on two radically different sets of hardware and different operating system versions.

   Thanks

   This is a bug.

   Thumbnails and metadata from .tif files, created in Photoshop (with LZW compression - if that makes any difference), randomly fail to display, even though they may have displayed properly yesterday. Once one file exhibits this behaviour, then all of the rest soon follow. So, for example, once one file has stopped displaying a thumbnail, the thumbnail next to it that I can see will disappear when I click on it and it’s metadata will also disappear.

   I have tried deleting the cache and that sometimes works - next time I start Bridge I can see thumbnails… more

   2 votes

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   3 comments  ·  THUMBNAILS AND PREVIEWS  ·  Delete…  ·  Admin →
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9. As of 31 MAY 2019: Adobe Bridge 2019 (current version), Mac OS (current) Crashes ALL the TIME

   As of 31 MAY 2019: Adobe Bridge 2019 (current version), Mac OS (current) Crashes ALL the TIME

   I must have sent 20 bug reports but is anyone out there???

   2 votes

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   0 comments  ·  Delete…  ·  Admin →
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   BUG- NEED MORE INFO  ·  Abhishek Seth responded

   Hi ,

   Apologies for the inconvenience caused. Can you please let us know the workflow which causes Bridge to crash. Also if you face the crash again, please submit the crash report and share your Adobe ID. This will help us investigate the root cause of the issue.

   Regards,
   Abhishek Seth
   abseth@adobe.com

10. Images in the Library when zoomed beyond 50% becomes a single line instead of row by row

    When viewing the images in the Library panel -
    when the zoom bar (- .... +) at the bottom of the panel is 50% or less the images are displayed row by row.

    When the zoom bar is above 51%, the images become a single line.

    I prefer scrolling down than left to right.

    Thanks

    2 votes

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    1 comment  ·  LIBRARY PANEL  ·  Delete…  ·  Admin →
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11. message error when leave

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    1 vote

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    0 comments  ·  FILE SYSTEM OPERATIONS  ·  Edit…  ·  Delete…  ·  Admin →
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12. Output doesn't export to PDF (grayed out)

    Although all files are selected and every setting is filled in, the knob 'Export to PDF' stays unselectable (grey)

    7 votes

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    3 comments  ·  PDF OUTPUT  ·  Delete…  ·  Admin →
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    NEED MORE INFO  ·  Abhishek Seth responded

    Request you to share a screenshot of the issue with abseth@adobe.com

13. Bridge discards edited thumbnails in Collections

    When Adobe Bridge for Mac starts up by displaying a collection of photos edited in Camera Raw (because the collection was last to be viewed in the previous session), each thumbnail in that collection reverts from the edited version of the image to an unedited one, or in the case of a DNG, a generic icon. The thumbnails of the edited versions can only be restored by purging the cache for those images or by clicking to another collection or folder and then back. (The second method works for DNG and NEF, but not for JPEGs or TIFFs, which still show unedited versions.) I'm running Bridge 2019 9.1 on MacOS 10.13.6 (High Sierra).

    When Adobe Bridge for Mac starts up by displaying a collection of photos edited in Camera Raw (because the collection was last to be viewed in the previous session), each thumbnail in that collection reverts from the edited version of the image to an unedited one, or in the case of a DNG, a generic icon. The thumbnails of the edited versions can only be restored by purging the cache for those images or by clicking to another collection or folder and then back. (The second method works for DNG and NEF, but not for JPEGs or TIFFs, which still… more

    1 vote

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    0 comments  ·  Edit…  ·  Delete…  ·  Admin →
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14. Bridge cc 2019 works very very slowly !!!! WHY ???? Try all the options ! Help meeeeee
    1 vote

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    0 comments  ·  Edit…  ·  Delete…  ·  Admin →
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15. Bridge create an Audio Loop when it play next MP4 file. Need to press play button manually

    When Bridge play mp4 files. Audio of next file is a loop of the last played file.
    Need to press play manually to avoid that bug.

    Quand Bridge joue un fichier mp4. Le son du fichier suivant est un loop du fichier précedant.
    Le Cache à été purgé et effacé et bridge redémarré.

    1 vote

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    1 comment  ·  FILE SYSTEM OPERATIONS  ·  Edit…  ·  Delete…  ·  Admin →
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16. "NEED MORE INFO" Suggestion - Moderators should require a FOLLOW UP

    It seems that this forum's moderators were not taught to follow up.
    NEED MORE INFO is an option for a Moderator to click but then they forget to actually ASK. What info do they need.

    For example. regarding how their Folders Panel doesn't work with the Magic Mouse.

    They have screen shots:
    https://adobebridge.uservoice.com/forums/905377-report-bugs/suggestions/36282841-scrolling-in-bridge-is-still-broken

    video evidence:
    https://adobebridge.uservoice.com/forums/905377-report-bugs/suggestions/36299365-scrolling-is-impossible-with-a-magic-mouse

    Abhishek Seth listed them as NEED MORE INFO. and asked "which panel is facing this issue" (which was silly because the post had screen shots of the folder Panel)

    But then they didn't ask for what info they require. or say thank you, or change the status or respond to personal message they they requested.

    How can we help if we are ignored? (I am taking this personally Seth. What did I do to you?)

    This BUG (and it is a Bug) has plagued Bridge for a VERY VERY long time.

    it literally makes me ANGRY to use it.
    It makes ME look Foolish when working with others.
    it makes ME look unprofessional in front of managers.
    it makes ADOBE look like amateur software.

    COME ON ADOBE! you're better than this.

    What do you need from us?
    what "...MORE INFO" do you need?
    How can we help?

    It seems that this forum's moderators were not taught to follow up.
    NEED MORE INFO is an option for a Moderator to click but then they forget to actually ASK. What info do they need.

    For example. regarding how their Folders Panel doesn't work with the Magic Mouse.

    They have screen shots:
    https://adobebridge.uservoice.com/forums/905377-report-bugs/suggestions/36282841-scrolling-in-bridge-is-still-broken

    video evidence:
    https://adobebridge.uservoice.com/forums/905377-report-bugs/suggestions/36299365-scrolling-is-impossible-with-a-magic-mouse

    Abhishek Seth listed them as NEED MORE INFO. and asked "which panel is facing this issue" (which was silly because the post had screen shots of the folder Panel)

    But then they didn't ask for what info they require. or say thank you, or… more

    2 votes

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    BUG- ISSUE FILED  ·  2 comments  ·  FOLDER PANEL  ·  Delete…  ·  Admin →
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17. Output Module - Backslash in header / footer skip some characters

    In the Output Manager in Bridge 2018 and 2019 we can't use a Blackslash in Header and Footer. When i copy a path into Header or Footer it will show correct in the Preview. But when i export the pdf letters are missing.

    "\1\2\3\4\5\" saves as "\2\4\"

    Win 10 64bit / Bridge 9.0.3.279 x64

    1 vote

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    0 comments  ·  PDF OUTPUT  ·  Delete…  ·  Admin →
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    BUG- FIX RELEASED  ·  AdminSwati (Admin, Adobe Creative Cloud Bridge) responded

    This issue is fixed in latest released version of Bridge 9.1.0.338.
    Please update to the latest version of Bridge.

18. Double Click on Illustrator .ai files opens in After Effects ERROR

    Bridge Version 9.02.219
    Illustrator 23.0.3
    After Effects 16.1.0 (Build 204)

    Windows 10.0.17763 Build 17763

    Double clicking on .ai files in Adobe Bridge Version 9.02.219 opens my Illlustrator (.ai) files in After Effects.

    Just started happening today after I updated to the latest Illustrator.

    Anyone else having this?

    1 vote

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    2 comments  ·  PREFERENCES  ·  Delete…  ·  Admin →
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    BUG- FIX RELEASED  ·  AdminSmriti Mehra (Product Owner, Adobe Creative Cloud Bridge) responded

    This was fixed in the last release. Please let us know if this was resolved for you.

19. All files open in After Effects and not the Default App

    Every time I open or Double Click any file like .PSD or .Jpg they all open in After Effects and not the Default App.

    Problem started when updated to Bridge V9.0.2.219 x64

    1 vote

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    2 comments  ·  MISCELLANEOUS  ·  Delete…  ·  Admin →
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20. Bridge opens the wrong program

    Just updated Bridge. When I double click a file it tries to open everything in After Effects. I've checked the file type associations and everything appears correct. Opening and closing Bridge doesn't correct the problem nor does resetting the associations.

    1 vote

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    2 comments  ·  Delete…  ·  Admin →
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