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1430 results found

  1. Camera Raw ZOOM bug

    When opening Camera RAW 11.1, everything works perfectly. However, whenever I try to zoom, crop, apply a filter, use a brush etc... it zooms with a white box. I try to disable and enable Scrubby Zoom and still the same effect. I cannot use any tools in Camera RAW because it zooms in and out whenever I try to click; I tested this with every Camera RAW tool.

    I have provide a screen grab to show me holding down the selected adjustment brush. Every tool acts in the same way. Click, white box appears, then release and it zooms wherever…

    2 votes

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    0 comments  ·  CAMERA RAW  ·  Admin →
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  2. Can't type in new Capture Time

    When I want to change a Capture Time, I can select and place my pointer to type in a new date/time, but that does not work. I must instead scroll through the calendar to find and select the date I want. That is very slow. I think it must be a bug that the date/time field appears to be editable, but is not.
    I scan photos and so do lots or date changing. Too slow the way it it now.

    2 votes

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  3. Kontaktabzug II über PS CC funktioniert nicht aus Bridge CC

    Photoshop CC 20.0.1, Bridge CC 9.0.2.219 x64, Windows 10;

    Bei Aufruf von Kontaktabzug II aus Bridge mit vielen Bildern (64 im vorliegenden Fall) zeigt der Dialog in Photoshop "0 Bilder ausgewählt". Hat aber schon funktioniert, Ursache und Randbedingungen (wann es geht, wann es nicht geht) völlig unklar.

    Wird de-installiert und die vorhergehende Version (19.x und 8.x) wieder installiert; war nicht perfekt, hat aber zuverlässig funktioniert.

    2 votes

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    1 comment  ·  SCRIPTING  ·  Admin →
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  4. Bridge 2019 Crashes after Space Bar Preview (macOS Mojave)

    Bridge CC 2019 Crashes on Full Screen "Space Bar" preview on macOS Mojave. All system programs shut down and I am sent back to the log in window. No crash report is generated.

    2 votes

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    2 comments  ·  CRASH  ·  Admin →
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  5. Wrong rendering of inequal-resolution images in full screen mode

    When reviewing images in full screen mode, there are a few problems with the rendering:

    1) Small images which do not fill the screen entirely have to be clicked on (virtually zoomed in) in order to render the details correctly. There is an evident loss of sharpness if not doing so.

    2) The same happens when reviewing a zoomed-in image and moving on to an image with different dimensions. The next image has to be zoomed-out and in again to prevent loss of detail.

    3) Images not fling the screen entirely are painted on top of the previously shown image.…

    2 votes

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  6. scrolling is impossible with a magic mouse

    I was requested to add a video of what it looks like to use a mouse in the folder panel.

    Sorry for anyone that gets sick, i was trying my absolute best to make it move smoothly.

    as you can see this is less than fun.

    2 votes

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  7. Bridge CC 19 does not show external drive in folders

    Since I upgraded to Bridge CC 19 I can not see or access my Thunderbolt or network drives in the folders window any more.

    2 votes

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  8. I have updated bridge and photoshop to the latest version. when I view a photo in bridge an double click bridge opens phothshop old version

    Bridge is updated to latest version as well as Photoshop is updated to 2019 version. When I try to open photo displayed in bridge, it will open in 2018 version of Photoshop, not 2019 that is my current updated version. How do you change preferences in Bridge to open latest version of photoshop.

    2 votes

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    3 comments  ·  PREFERENCES  ·  Admin →
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    Launch Bridge → Preferences→ File Type Associations → select the asset type and choose the default program you would like to associate.

  9. Label color changes to white

    I've labeled my images Green when all is done with the image. After some time the Green label changes to white. I don't know if that happens to other colors.

    2 votes

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    NEED MORE INFO  ·  Abhishek Seth responded

    Can you please let me know the Bridge version you are using. Also did you apply labels and are viewing the files in the same version of Bridge?

  10. White message box when starting Bridge

    After updating to Bridge 2019 the white message box started appearing when launching Bridge (attached screenshot). It appears for several seconds and I have to wait eveytime for it to go. If I close the message Bridge closes entirely.

    2 votes

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    3 comments  ·  CRASH  ·  Admin →
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  11. Hard to rename files/folders with long names

    If a file or folder is over four lines long (in thumbnail view), it's impossible to see the whole filename when you're renaming it. I can't find a way to scroll down to where the cursor is, the only answer seems to be to switch to list view.

    2 votes

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  12. Bridge won't import images from camera any more?

    Last week, I could import all images from my camera (Canon 5Ds and a 650D). Now I cannot import images from either camera? Gets to the import dialogue box and essentially freezes. I need to open control panel to shut it down. Have tried uninstalling and reinstalling.. still has the same issue. :(

    2 votes

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  13. Writing metadata to files on a Windows share (XMP interface or star ratings/labels) freezes Bridge on Mac OS

    Setup: Windows Server 2012r2 shares, using Bridge with MacOS Mojave (latest versions of each).

    Writing any type of metadata to some file types on our Windows Server 2012r2 shares causes Bridge to freeze. Unfortunately .indd files are one example and the labelling of them is central to our workflow. It starts responding again eventually but each write takes around a minute (and this is over a fast network - mixed 10gbe/1gbe, reads/writes of huge video files get thrown around on here with no problem).

    It also freezes InDesign (though not Photoshop, Chrome, etc.) and won't all you to browse other…

    2 votes

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    2 comments  ·  CRASH  ·  Admin →
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  14. Cannot copy or move files

    When I copy or move files it does nothing and just won't copy or move. This has only occurred since the latest update

    2 votes

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    NEED MORE INFO  ·  Abhishek Seth responded

    Request you to share more info on how you are trying to copy paste move assets in Bridge and the observations. This will help us share a resolution accordingly.

  15. no disk in the drive

    My experience is similar to the existing 'no disk' error on starting the application, but the error message states 'please insert a disk into \Device\Harddisk3\DR3
    The error message resists attempts to close but, if I wait a short while, the error message will close when clicking 'Continue'.

    2 votes

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  16. Adobe Bridge CC 2019 sidebar folder view shows hidden files in macOS root directory

    In Adobe Bridge CC 2019 sidebar view (left sidebar with folders), some hidden system directories are visible in macOS High Sierra 10.13.x and Mojave 10.14.x.

    These folders are for example:

    • "private",
    • "Network",
    • "usr",
    • "sbin",
    • "cores",
    • "bin".

    All folders are located in the macOS root directory. Normally these folders are not visible and should be hidden. Hide and Unhide files/folders within macOS preferences is has no effects in Adobe Bridge CC (at least not in the macos root directory).

    Turning on/off the "show hidden files" in Adobe Bridge CC preference option has also no effect in the macOS root directory but…

    2 votes

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  17. Problems with Keywords in B

    I have recently installed Bridge CC 2019 on my mid-2015 MacBook Pro that is running Mojave.

    When adding keywords in Bridge the operation often overwrites the “date created” of the file and it is not possible to change it back using the Edit > Edit Capture Time command.

    Also, several days after installing Bridge CC 2019, all my custom keywords were deleted, after having been there for about a week. This is very frustrating!

    2 votes

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  18. All images look yellowish

    I'm on windows 10 and using bridge version 9.0.1.216 x64. All of my images now look yellowish. I tried changing the color setting to "monitor color", but nothing changes.

    2 votes

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    1 comment  ·  PREFERENCES  ·  Admin →
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  19. output module issues

    Issues in Output Module
    - Text fields for header / footer text are (still) far too short.
    - If text is longer than the field can't see what I'm typing - it shows only the left part of the text even while I'm typing beyond the field
    - Crash on generating PDF

    Can't work with CC2019, too many issues. Going back to CC2018 for the time being.

    Mac OS 10.13.6 / Bridge 8.1.0.383

    2 votes

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    1 comment  ·  PDF OUTPUT  ·  Admin →
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    NEED MORE INFO  ·  Abhishek Seth responded

    Please submit the crash report for us to investigate the issue.
    The header and footer has space for 30 characters after which is begins to hide the items on the left.
    Also please share the locale in which you are using Bridge

  20. CTRL ALT V (paste develop settings) not functioning. Have to right click and use drop down menu

    Version Bridge CC 9.0.1.216 x64 (November 2018)

    Steps. CTRL ALT C (copy develop settings) CTRL ALT V (paste develop settings to selected images.

    Op system. Windows 7 + service pack 1

    Expected result. Apply develop settings from chosen image to all selected images.

    Actual result. Nothing happens at all.

    Work around. Have to right click and use drop down menu. Much slower than using keyboard shortcuts. Especially when working with several hundred images at a time, with changes to small batches at a time. Frustrating that it was all working before and now isn't.

    2 votes

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    Dear User,

    We are aware of this issue in Bridge CC 2019. As a workaround, you can use right click options to copy and paste camera raw settings.

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