Report Bugs
Help us with the issues you are facing by taking one of the following actions:
- VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
- COMMENT: Join the conversation and help us identify the problem
- SUBMIT: If you can’t find the issue you are experiencing, report a new one
When filing a new bug, please provide:
- Version of Adobe Bridge
- Steps to reproduce the issues
- Operating System
- Expected result
- Actual result
- Optional- Upload your File or Video
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Thank you for your time, we really appreciate your feedback.
1424 results found
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signing in
- I am using Adobe Bridge CC Version 9.0.0.204 x64
- Open Bridge for the first time since rebooting my computer
- Windows 10 Pro 64-bit
- I open Bridge and I am automatically signed in, or it automatically signs me in in the background
- It takes a few seconds while my system completes the sign in process (see video)
- I have uploaded a screen capture video
This only happens the first time I open Bridge after rebooting my computer, and it is not a huge issue, but is something that I don't see on any of the other updated Adobe CC products.
Optional-…1 vote -
Bridge freezes when moving files from a folder to another
When moving an amount of selected pictures from a folder to another, Bridge moves files then it freezes and I am not allowed to do anything else with the software rather then force it to close. When re-open the software, everything is in the right position. It happens any time I move a wide selection of pictures, never happened before.
Thank you so much for you kind attention.
Matteo2 votes -
CC2019 Videos Don't Play Audio Correctly
When I play a video in the preview panel, the sound won't initially play. If I start the video again, then it'll play. Also sometimes it'll play a brief snippet of the audio from a previous video over and over again instead of the audio of the current video.
2 votesRequest you to reset Bridge preferences and purge cache for your files.
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Error when exporting shared cache
Getting an error when trying to export the cache to a network folder, or a local folder on my drive that syncs with Dropbox. Can't share with others if they can't access it...
3 votesRequest you to share some sample files with abseth@adobe.com for which you are facing this issue
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Folder Name with Numbers
In Brige 2019 i can`t write Numbers (Numbers make the rating) when i wnt to name a folder, only with the numbers block on the right side (WIN)
2 votes -
Spacing between folders
There is too much space between folders in the updated 2019 version of Bridge, which is just wasted space. It needs to be more compact - it just creates the need to scroll more as less is visible.
7 votesDear User,
We have made this change for better readability.
In case you wish to get this changed, please post it as a feature request.
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Allow cache build without export
Pre-Bridge 2019 allowed building of cache without exporting. Please add this option back into Bridge 2019.
2 votesRequest you to share more info of the issue you are facing.
In CC 2019 also we can build cache without exporting
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moving files
each time I select a bunch of raw files and move them to another folder the bridge is frozen and I have to force quit and restart it in order to move another set of files into another folder.
2 votes -
Bridge 2019 search fails to find all images with a given keyword.
After several days building the cache, Bridge 2019 fails to display keywords and other metadata for many images and search only returns a tiny subset of the images that should be returned. At this point, we are forced to go back to Bridge 2018.
3 votes -
Unable to eject external media from within Bridge
I'm unable to eject SD cards from within Bridge 2019 in Mojave. Right click the drive, click eject...nothing. I have to quit Bridge and eject the media from Finder or the desktop. Had similar problems in 2018, but only with some media. Now, it's every time.
1 vote -
Some views no longer available in the topmost button bar
In earlier versions it was pssible to enlarge the topmost button bar with the view buttons. Since version 9 the bar is fixed and cannot be altered by the user. Some of the views (such as the light table) even do not have shortcuts which also cannot be customized. The user now has to choose from the drag down menu which is not convenient and a step back compared to earlier versions in terms of usability.
4 votesThank you for sharing this feedback. We will review this enhancement for future releases.
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Resizing of thumbnail bar does not work very well
The thumbnail bar eats up unneccessary space and does not resize well.
When switching between different views the thumbnails are scaled to the minimum size and not to what was set before. Only resizing the bar restores the previous setting.
The bar also reserves space for the additional info lines - even if none of them are enabled.
On a Full HD screen this clutters up the interface.7 votesRequest you to share a screenshot of the issue you are facing with abseth@adobe.com
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Photo Downloader doesn't have an option to skip files that have already been downloaded on previous runs.
Would love to have a tick-box that would turn such an option on or off.
1 voteThank you for reporting this.
Please log this as a feature request for further voting and comments in the feature request section.
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Bridge 2019 Photo Downloader doesn't remember previous settings
The new Photo Downloader always comes up in Standard Dialog, even though I previously closed it in Advanced. It always defaults to my Pictures folder, even though I chose a different folder for previous download. It always defaults to Basic Metadata, even though I chose something different on previous use.
38 votesHi,
The issue has been fixed in latest release of Bridge # 12.0
Thanks,
Bridge Team -
Folder displays on darker background than the interface
Folders display on a darker field than the interface. They should be on the same background as the interface. Same with all icons.
1 voteDear User,
This is by design in this release of Bridge
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Bridge 2019 Cache building has many problems.
Prior to Bridge 2019 it was possible to create multiple threads of the cache build on different folders. Now, in 2019, only one cache build thread can run. Also, pre-2019 Bridge allowed NOT exporting the cache. I have found in Bridge 2019 that if multiple clients export their cache to the same share point, then other client's cache is messed up and metadata doesn't appear for images. If there is a way to NOT export the cache, I haven't been able to find it. Please allow multiple, simultaneous cache builds from one client and also allow non-exported cache. Basically, just…
7 votes -
Information about content
When the content panel is reduced, the info about content count and files selected remains hidden. This information was in the lower status bar in the previous versions of Bridge.
2 votesDear User,
This is as designed in this release.
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yellow hints boxes remain frozen on screen
yellow hints box remain frozen on screen
1 vote -
In Bridge 2019, some xmp metadata that worked with all prior Bridge versions now cannot be read and imported.
In Bridge 2019, some xmp metadata that worked with all prior Bridge versions now cannot be read and imported. In some of my image folders the metadata appears for images while in other folders it never appears. In the non-functional folder, if I tell Bridge 2019 to build and import the cache, it freezes and then crashes. At this point, Bridge 2019 is useless to me.
3 votes -
File renaming error
I attempted to batch rename a group of images. New Bridge 2019 removed my labels and ratings, dumped some metadata and put in an Adobe Bridge Temp name to some of the files.
1 vote
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