Skip to content

Report Bugs

Help us with the issues you are facing by taking one of the following actions:

  • VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
  • COMMENT: Join the conversation and help us identify the problem
  • SUBMIT: If you can’t find the issue you are experiencing, report a new one

When filing a new bug, please provide:

  • Version of Adobe Bridge
  • Steps to reproduce the issues
  • Operating System
  • Expected result
  • Actual result
  • Optional- Upload your File or Video

Want to be the first to see the next release of Bridge? Join the Bridge Prerelease Program
For any issues with the Prerelease builds, please use the Bridge Prerelease Forum

Thank you for your time, we really appreciate your feedback.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1424 results found

  1. Bridge Freezing

    Bridge 2021 (11.1.1) freezes on OS 11.5.2. Message: Operation cannot be completed... Unexpected OS error...

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Metadata Keywords sometimes impossible to read/write

    Hello,

    when adding IPTC Core KeyWords to .mp4 or .mov files, I sometimes get an error message telling some files don't accept them. See screenshot.

    I thing it's a Bridge bug:

    - some minutes before, those files accepted to get the same keywords,
    issued files belong to the same group of files that work fine, produced the same minute with the same movie camera
    - after using the following trick, those files work fine again.
    

    My TEMPORARY SOLUTION:

    1/ create a Premiere project
    2/ import issued files in the project
    3/ use the "metadata" tab to add a dummy keyword
    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Batch export does not work if exporting to original folder

    As the title says. Batch export freezes after a couple files (seems to be random? It freezes on a different file after closing and restarting the program) if exporting to the same location. I used a custom JPEG export preset. Confirmed that there are no files with the same name in the original location. When changing location, export works fine.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Bridge suddenly displays multiples of the same photographs

    When I'm attempting to filter some of my photo's Bridge will work fine for up to 20/30 minutes.
    Then, for no obvious reason, the screen will flicker for a second, then the screen displays multiple images of the same photographs' that I have just sorted through.
    The strange thing is ( and discovered this the first time it happened) if you click to delete the image (I assumed I had saved two copies of the same image) it actually deleted the image that followed the "duplicate" - so, seemingly, it just the images displayed that duplicate, but not the actual…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Place in illustrator

    The option Place in Illustrator is not working. It's fine with PS and ID but not with AI. If AI is closed, the program opens but no placement but if AI is open on a document, the feature is not working (even for other friends).

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Beim Export Metadaten-Auswahl ohne Funktion

    Bridge 11.1.0.175 Windows 10.0.19043
    Beim Export über das Exportieren-Panel unter ursprüngliche Metadaten auswählen: nur Copyright/Kontaktinformationen. Es werden trotzdem alle Metadaten der Datei angefügt/weitergegeben.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Metadaten werden nicht aktualisiert

    Bridge 11.1.0.175
    Änderungsdatum der Datei wird nicht aktualisiert.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Using brackets for structural-only keywords causes typo when applied

    According to the Bridge help page here:

    https://helpx.adobe.com/bridge/user-guide.html/bridge/using/keywords-adobe-bridge.ug.html

    ...I should be able to create keywords for “structural purposes” only. (i.e., They won’t be applied to the file; they are there just to group related sub-keywords in the Bridge Keywords panel.)

    I’ve just tried to do this by renaming some existing parent keywords and enclosing them in brackets. Every single time, when I hit enter to commit the change, Bridge adds an extra bracket to the end.

    See the attached screenshot for an example.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Cache generation will be blocked when meets with DIRECTORY like *.*, e.g., .Gif

    Adobe Bridge 2021, Windows 11 Education
    Tools->Cache->Manage Cache->Tick "Build 100% Previews" and Press "OK"

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CACHE  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Translucent preview glass sbsar files not visible

    Glass sbsar files downloaded from Substance 3D Assets are not translucent in Bridge or Substance player and do not represent the preview online.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Cursor Moves to Bottom Left

    When closing a photo in PS and returning to Bridge the cursor jumps to bottom left corner of display. Also happens any time a photo is opened or closed in PS.

    Adobe Bridge 11.2.0.175
    Adobe PS 22.4.3
    MacOS Big Sur Version 11.5

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. option key + scroll doesn't work as brush resizer but as image zoom

    On MacOS, Camera Raw v. 13.3, the option key + scroll don't work as brush resizer but as image zoom (in the Adjustment Brush menu). If I install the older version, v. 13.1, the same combination of keys work as they should.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CAMERA RAW  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  PDF OUTPUT  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Merge to HDR Pro

    When I select three raw files in Bridge (version 11.1.0.175), Photoshop (version 22.4.2 20210602.r.242 a4f6042 x64) opens and creates a layer "Merge to HDR Pro", but stops after having imported two of the three raw files. Sometimes, importing works, but I do not see a specific pattern of this failure.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. False Exif Date Range in Europe (24 hours vs. a.m/p.m.)

    This affects the German version of Bridge:
    When trying to set the creation time to e.g. 11 o'clock (CET), the creation time is set to 23 o'clock (CET). In the input field I can only enter numbers between 1-12 for hours (a.m./p.m.). This was different in the previous version and is a bug in the software.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. colour space

    Save TIFF Images as CMYK Colour Profile in the Custom Exports.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Photo downloader recognising 2 of same input device

    Photo Downloader recognises 2 of the same devices- 1 SD card in slot - also very slow download, download is never complete - fails at random points.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  PERFORMANCE  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback and Knowledge Base