Skip to content

Report Bugs

Help us with the issues you are facing by taking one of the following actions:

  • VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
  • COMMENT: Join the conversation and help us identify the problem
  • SUBMIT: If you can’t find the issue you are experiencing, report a new one

When filing a new bug, please provide:

  • Version of Adobe Bridge
  • Steps to reproduce the issues
  • Operating System
  • Expected result
  • Actual result
  • Optional- Upload your File or Video

Want to be the first to see the next release of Bridge? Join the Bridge Prerelease Program
For any issues with the Prerelease builds, please use the Bridge Prerelease Forum

Thank you for your time, we really appreciate your feedback.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1533 results found

  1. Version 12.0.1.246 - Get Media > Photos won't download

    When opening photo downloader, I select my device from the dropdown box and click 'get media' - The pop up then appears and goes straight to 'downloading 3 of ___ photos' but is just stuck. It doesn't download 3 photos, or any photos. I bought a new CF card reader hoping that was the issue, but I think it's a software bug (see attached)

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
  2. date created metadata field has incorrect timezone for video files.

    The "Date Created" field for videos in the Metadata panel is off by 6 hours (same as my UTC offset) but that field is correct for photos taken at the same time. Windows Explorer shows the correct time for both. Is it possible that Bridge is somehow applying the current timezone offset from a photo it read just prior that contained GPS data in UTC time coordinates?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  FILE INFO  ·  Admin →
  3. Bridge not deleting images off of XQD card

    Bridge 12.0.1.246
    Macos Catalina 10.15.7

    Bug occurred with newest Bridge update.
    Photo downloader, downloads photos then claims to have successfully deleted images off card, in either standard or advanced options. Photos remain.

    Card is attached to computer with adapter not camera body. Formatted for Nikon Z series.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  4. scrolling

    Scrolling no longer works with Bridge v 12.0.1

    I can also confirm that Scrolling does not work with all subsequent versions back to Bridge CC. (2014) LOL

    If Adobe employs anyone still that was there during the switch from CS to CC, they need to find these programmers and see what they did during that change from CS to CC.

    Compare the two scrolling functions and see what they did wrong.

    Maybe what they do, there won't be so many requests to have Smooth scrolling anymore.

    Then again, maybe Adobe likes having low-hanging fruit for 10 years before they trim.…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  5. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
  6. "Documents" Missing from "Folders" Tab

    After updating to Bridge 12.0.1.246, the Documents folder is missing in the "Folders" tab. I know it's there - I see it plainly in Windows Explorer. And even Bridge knows it's there... the Content window came up in the folder I was last in before the update: "Desktop > This PC > Documents > Photo >2021" Great - except I can't get to any of the other sub-folders in Documents.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Admin →
  7. Adobe Bridge and premiere pro doesn't detect metal on Mac OS

    After the last update bridge and premiere pro doesn't detect my graphic card.
    I got a 2019 Mac book pro with an i7, 16GB ram and and 560X graphic card.
    I'm on Mac OS Monterrey 12.2.1.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PERFORMANCE  ·  Admin →
  8. custom export progress not working.

    Bridge 12.0.1.246 ENGLISH, WIN10pro Italian,
    custom export (TIFF) doesn't show any progress in the export progress dialog until the export has been finished.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
  9. flashing screen

    quick viewing in full screen keeps flashing , bridge is updated to the latest version

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
  10. Loosing correction XMP

    Per alcuni file, non ho capito è perchè perde le correzioni fatte.
    ora ce la fate a fare un programma che funziona?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CAMERA RAW  ·  Admin →
  11. JPG File saved by Camera Raw from raw file looks different from raw file + xmp in Bridge 12.0.1.246

    Never experienced a detectable visual difference before . I usually restrict JPG size to 5MB. Saving to a JPG with quality 12 made no difference. Both JPGs looked different from the RAW (CR2) + xmp. I cannot upload the raw or the xmp file, so I can't illustrate the problem with an upload

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  CAMERA RAW  ·  Admin →
  12. JPG File saved by Camera Raw from raw file looks different from raw file + xmp in Bridge 12.0.1.246

    Never experienced a detectable visual difference before . I usually restrict JPG size to 5MB. Saving to a JPG with quality 12 made no difference. Both JPGs looked different from the RAW (CR2) + xmp. I cannot upload the raw or the xmp file, so I can't illustrate the problem with an upload

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CAMERA RAW  ·  Admin →
  13. Some Nikon NEF Raw files are displayed corrupted with vertical color bands when viewing through Bridge.

    However if I copy the raw files using windows explorer and open the images directly into Photoshop (Camera Raw) they are all fine. Attached is the same raw file seen by Bridge and after opening into PS and saved.

    Bridge version: 12.0.1.246
    Windows 11 Pro 64bit

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  14. Up side down

    Bridge Version 12.0.1
    Camera Raw 14.1
    Windows 10 64bit.

    Have scanned some dia images and a few was scanned up side down and two was upside down and mirrored..
    I can rotate them right in Bridge in the Library Panel but not turn them. So I opened Camera Raw and turned them right. Every thing looks great in Camera Raw and also the Library Panel in Bridge. but not on the Preview Panel or in SlideShow here they are up side down ...
    As soon as I turn any image in Camera Raw they are right in Camera Raw and…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  WORKSPACES  ·  Admin →
  15. One drive cloud folder not opening on bridge (Macbook Pro with M1 pro chip)

    I recently just bought a new Macbook pro with the M1 pro chip and downloaded bridge to access my one drive folder, but its not opening.

    I am not sure if this is a glitch or just the M1 pro chip isn't compatible with Bridge 12.0, which is weird because when I was downloading bridge it said it was compatible.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  16. Photodownloader does not open from bridge

    photodownloader won't open from Bridge - Get photos from camera, it does work OK if selected from File Explorer

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Admin →
  17. Smart-collection not recognizing special characters like (õäöü)

    Whenever I create a smart collection for a "keyword" "equals to" and use a keyword containing special characters like ä ü õ ö then bridge does not find the pictures with that kewyord. Works fine with other letters.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  MISCELLANEOUS  ·  Admin →
  18. Error message if enter a Label and Keyword within a few seconds.

    With approximately 30000 images spread over 7 catalogs. If I change a label and keyword on the same image with a few seconds I will get an error that one did not work.
    This would happen every two minutes or so unless I type very slowly. If I wait long enough between changes it will not happen. This has been going on for years on multiple machines.

    Main machine currently using is a Dell Precision T5820 workstation with M.2 NVME, 2 other internal SSD drives used to distribute load, Windows 10 Pro, 48 GB of memory.

    I use this product…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  19. I can't click on the bridge level.

    Pressing ctrl + numbers does not give you a rating.
    You can't even click on the asterisk!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  20. 5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PERFORMANCE  ·  Admin →

Feedback and Knowledge Base