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1417 results found

  1. Editing metadata in PDF crashes Bridge

    When trying to change a keyword in a PDF, Bridge goes to 100 % CPU and eventually crashes. Have tested on both M1 and Intel CPU. Version 11.0.2.123

    2 votes

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    1 comment  ·  CRASH  ·  Admin →
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  2. Bridge Get Photos from Camera stalls forever when trying to change target folder

    Changing the target download folder (folder to which images will download) in Get Photos from Camera dialog is impossible or takes a ridiculously long time. It seems to have this problem after the first images from an SD card are downloaded. After the first download, changing the target folder is nearly impossible.

    2 votes

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    1 comment  ·  Admin →
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  3. 11.0.2.123 Custom Export Win10: PNG export fails: Unsupported Format

    The Eporter does nothing. Exporting to default jpg also throws an error but at least writes files. The screen capture shows a Dropbox path, but the folder is synced. It lives on the local disk and in the cloud. Just to make perfectly sure I also tried exporting to the Desktop. Fails too.

    2 votes

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    1 comment  ·  Admin →
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  4. Bridge downloader can not recognize CF Exprexx A Card Reader. It is said reason for this is that the card reader represents itself as SSD o

    It is said that the reason for this is that the card reader represents itself as SSD or HDD disk, while Bridge can only recognize Removable disk such as SD, CF, CFast, etc. Please solve this problem as soon as possible.

    2 votes

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  5. Poor display scaling on QHD Displays

    I run several QHD (2560 x 1440 px) monitors, two 25 inch and one Cintiq 27 pen display. There's no way to display Bridge well with the options given in Preferences. The largest scale in 100% is way too small, automatic seems not to do anything and at 200 and largest font everyhing is gigantic.

    Usability is seriously hampered, as tools like batch renaming are extremely small. Generally, the GUI displays a questionable hierarchy of font sizes. Address bar font larger than Main menu, Search field text very small, Thumbnail Tooltipps on Hover even ridiculously small (maybe 6 px). This…

    2 votes

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    0 comments  ·  PERFORMANCE  ·  Admin →
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  6. Poor display scaling on QHD Displays

    I run several QHD (2560 x 1440 px) monitors, two 25 inch and one Cintiq 27 pen display. There's no way to display Bridge well with the options given in Preferences. The largest scale in 100% is way too small, automatic seems not to do anything and at 200 and largest font everyhing is gigantic.

    Usability is seriously hampered, as tools like batch renaming are extremely small. Generally, the GUI displays a questionable hierarchy of font sizes. Address bar font larger than Main menu, Search field text very small, Thumnail Tooltipps on Hover even ridiculously small (maybe 6 px). This…

    2 votes

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    0 comments  ·  PERFORMANCE  ·  Admin →
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  7. Metadata Templates incorrectly groups keywords together

    In Bridge 11.0.1, on a Windows 10 Pc, if I try to add 2 of more keywords in a metadata template, separated by a ; , they will become grouped, and enclosed in quotes: "keyword1; keyword2" instead of keyword1 ; keyword2

    It seems that Bridge does not interpret the semi column, even if the keywords are in a file, and loaded in the template from an existing file.

    2 votes

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  8. "Cannot Copy ... The item is no longer available

    I go into an older subfolder to copy a file into this month's folder. I select the file in bridge, and whether I select 'Copy' or 'Copy to', when I get to my destination and try to Paste, I am greeted with a message it's no longer available. Such as:

    Cannot Copy
    "C:\users\Photo\Pictures\BelvoirEagle\2020\July\ACFT Training\Army%20Combat%20Fitness%20Test%2081.jpg"
    The item is no longer available

    2 votes

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  9. Enable stationary image for non-mirrored cropping in ACR

    I would like to be able to crop without the image moving - like happens when I press "Alt/Option" whilst cropping, except without the crop being mirrored/locked to both edges moving.

    2 votes

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    0 comments  ·  CAMERA RAW  ·  Admin →
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  10. Custom Workspaces Misbehaving

    The latest version of Bridge 11.0.1.109 will not save my custom workspaces correctly. The custom names shows up, but when I choose one it needs to be reset every time in order to work.

    I use 2 monitors, and my main purpose for different workspaces is to have Bridge automatically 'move' itself from one to the other. This has always functioned perfectly in every other iteration of Bridge that I have used (which is from the very first introduction of Bridge where this feature was available).

    2 votes

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    2 comments  ·  WORKSPACES  ·  Admin →
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  11. Popup dialog on start up - Bridge V 11.0.1.109 on MacOS 10.14

    Despite having connectivity and being signed in to Creative Cloud with the app open on the desktop a 'We can’t verify your subscription status.' dialog pops up every single time I open Bridge 2021. I've tried the suggested online fixes and nothing works. It seems many others have/are experiencing this issue. This problem didn't exist for me with Bridge 2020. Please work out an effective fix.

    2 votes

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  12. Disappearing keywords

    Updated to latest bridge and lots (most) keywords have disappeared. What is the solution?

    2 votes

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  13. Crash from Bridge to Camera Raw

    Bridge crashes when I open files from Bridge to Camera Raw (command+R).
    It's really annoying. And everything is slower than before.

    2 votes

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    2 comments  ·  CRASH  ·  Admin →
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  14. camera raw S L O W (version 11 on) end 2020-2021

    Camera raw is S L O W since new version of bridge and related technology (cc2021). When I say this is because everything wasn't, before, with the SAME operations and actions.

    2 votes

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    1 comment  ·  PERFORMANCE  ·  Admin →
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  15. PATCH in ZOOM (camera raw) = CRASH

    Bridge 11.0.1.109, ACR always updated (now 13.1.0.658) on Win10/64 updated, Italian loc.

    • open a raw (CR2) file, start working on it with ACR, zoom, patch, zoom in or out, patch something, use circular or gradient filters, zoom, patch ... CRASH. Expected result: working as long as needed on a single or multiple files without crashing NOR slow operations. I perfectly remember it wasn't slow.

    Actual result: S-L-O-W , crash, no work saved, bridge loses the directory position. I have to restart. I thought it would be an hardware error. It's not! Everything worked before.

    This since last CC update.
    News…

    2 votes

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    1 comment  ·  CRASH  ·  Admin →
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  16. move file or folder does not move, it copies

    when I go to right click, move or file, move the file copies to the location but does not move to the location. I have to manually delete it after. Can't find anything that has changed to indicate this error.

    2 votes

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  17. cannot move files

    When I select, go to file, move, the images copy but do not move.

    2 votes

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    2 comments  ·  WORKSPACES  ·  Admin →
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  18. Bridge freezes - especially in Full Screen Preview

    For the past month or so, when working in bridge, either viewing thumbnails, in full screen preview, moving files, etc, it freezes. I cannot make anything in the software work, sometimes for over a minute and sometimes I have to use task manager to close. I have version 11.0.0.83 on a pc.

    2 votes

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    1 comment  ·  CRASH  ·  Admin →
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  19. Apple M1 Bad Performance updating file names and Metadata on SMB share

    Bridge 2021 11.0.0.83
    Hi, first of all, in general I love Bridge, providing all I need for Photo Management!
    I observed the following performance issues when updating my photos stored on a NAS (SMB access).
    Batch or Mass updates of Filenames or Metadata (Keywords) is extremely slow (even for SMB access).
    I am using Bridge on my Apple Silicon M1 MacBook Pro.
    When Batch renaming 150 files it took >15min before I 'killed' Bridge manually. It was using 1 core at 100% and took ages to complete the update. It might be related to updating the Cache DB, because the…

    2 votes

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    0 comments  ·  PERFORMANCE  ·  Admin →
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  20. Crash Camera Raw

    Camera Raw often crashes and the Mac no longer responds to commands. I have to force restart.

    2 votes

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    0 comments  ·  CRASH  ·  Admin →
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