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1423 results found

  1. Thumbnail Grid Layout Resized when Switching Workspace

    Bridge 2023. I think this may be an ongoing issue but it would be nice if it was fixed. In the Thumbnails grid layout thumbnail sizes change when switching workspaces with different size Content Windows. Does not happen in other Thumbnail layouts. Workaround is to deselect and then reselect grid layout after changing the Workspace. Very inconvenient when changing Workspaces many times a day. See Attachments.

    2 votes

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  2. Image preview is pixelated.

    Hey, Bridge 13.0.0.562... The previews at 100% are pixelated, low res, and useless. The Loupe is also very sluggish and imprecise.
    Windows 11 Home (22H2, OS Build 22621.674)
    i7-9700 @ 3.00 GHz
    32 GB Ram
    Nvidia GeForece RTX 2070 Super 8GB

    2 votes

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  3. Files changing order in timeline view

    When using the timeline view, if you move multiple images at once, the order of the files is reversed instead of preserved when you drop them in the new location. This is causing a massive headache for our work group as our whole days are spent rearranging files to specific orders.

    2 votes

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    Hi,


    The mentioned issue is fixed in the latest patch release #13.0.1.583, Please install and confirm if that fixes the issue.

    You can refer the issues fixed in the patch @ https://helpx.adobe.com/bridge/kb/fixed-issues.html


    Thanks,

    Bridge Team

  4. File Info Keyboard Shortcut changed from Adobe standard

    Formerly, the keyboard shortcut to bring up File Info was <ctrl><alt><shift> I, just as it is in PhotoShop. Now it appears to be just <ctrl>I. My fingers are used to the old pattern and it's difficult to change old habits. Bridge version 13.0.0562

    2 votes

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    2 comments  ·  FILE INFO  ·  Admin →
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    Hi,


    The mentioned issue is fixed in the latest patch release #13.0.1.583, Please install and confirm if that fixes the issue.

    You can refer the issues fixed in the patch @ https://helpx.adobe.com/bridge/kb/fixed-issues.html


    Thanks,

    Bridge Team

  5. Unable to import photos via Bridge after v13 update

    Since the latest update Adobe Bridge is not able to import any photos. It does not recognize the Sandisk SDDR USB with my files.

    2 votes

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  6. Non-folder favourites shortcuts don't work intermittently

    I have lots of INDT shortcuts in my favourites panel. Sometimes these work as they used to - click them and they open in InDesign. More often though they don't - just, nothing happens. And it's not obvious what makes them work or not.

    2 votes

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  7. New Folder error message

    When renaming an existing folder or a "new folder", the error message "The system cannot find the file specified" after pressing 'Enter' to commit to the change. This error message appears twice, once after committing to the change, and once after pressing 'OK' on the error message. Alternatively, if clicking on an empty space on the window to commit to the change, the click acts as a multi-file/folder selector, until the mouse is clicked again.

    2 votes

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    1 comment  ·  Admin →
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  8. Apertura di PS da CR non funziona. Bridge 13, PS 24.0, CR 15.0 WIN 11 aggiornato

    Dopo l'ultimo aggiornamento non apro il file da CR (nel senso che non si avvia PS. Ho reinstallato sia BRIDGE che PHOTOSHOP, ma niente.
    Se Invece uso Bridge v.12.0.3 funziona correttamente.

    2 votes

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    3 comments  ·  CAMERA RAW  ·  Admin →
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  9. Bridge 2023 memory

    After running Bridge 2023 in background on a M1 Studio the memory run full. Then only help killing the Bridge process.
    At this time, I dont know how to reproduce. But it happend several times.

    2 votes

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  10. Folder panel is not showing folder when image is selected

    The folder is not highlighted when an image is selected. Impossible to know what folder the content is in. (Show subfolders is chosen). As well, unable to use back/forth button on mouse to go from one reviewed folder to another. This feature was working until the recent updates.

    2 votes

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    1 comment  ·  FOLDER PANEL  ·  Admin →
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  11. Bridge 2023 keeps looking for Photoshop 2022, does not recognize Photoshop 2023 on Windows 10, works fine on my Windows 11 machine.

    Bridge does not open into PS 2023, keeps telling me it cannot find PS 2022. This is in Windows 10, works fine on my lower spec Windows 11 machine.

    2 votes

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    0 comments  ·  CAMERA RAW  ·  Admin →
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  12. Bridge Can't Rename a Video

    In Bridge, if you select a video file, and then go to rename it, you cannot rename it. Instead, an error appears "The process cannot access the file because it is being used by another process" I suspect that this "other process" is actually Bridge itself, showing the preview/player for the video. Windows Explorer is able to rename the file without any similar warning. Note that this is not about batch renaming. This occurs when renaming one single video.

    2 votes

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  13. File > Get Photos from Camera

    Not able to see either the SD card from the camera or the scandisk drive to get photos from camera. Also Photo Downloader does not show the devices to get the photos from. Neither are working?

    2 votes

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  14. External Drive File Delete Problem

    Deleting files on external drive = they move to local trash and clog computer!!
    https://community.adobe.com/t5/bridge-discussions/bridge-2020-external-drive-file-delete-is-moved-to-main-drive-trash-mojave/td-p/10801720

    Please fix this for us professionals!
    Thanks!!!

    2 votes

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  15. Metadata fails to populate (IPTC Core)

    This isn't an "idea," it is something that is broke. I've spend several hours on two different days with chat support, and no one can figure out what is wrong. I have multiple images that I apply metadata templates - actually thousands of images in a wildlife photography application. I've been doing so for many years now. This recently quit working on all images that have been processed (RAW images). If there is an XMP file containing processing instructions, when I apply the information from a metadata template, or enter the information manually, when I leave the images nothing has…

    2 votes

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  16. Jpeg images displayed at 100% in Bridge slideshow or full screen view are soft

    The same images look sharper when viewed in Photoshop at 100% and even when viewed in the Finder. These are relatively small images, downloaded from the internet, that do not need to be resized for display. It makes no sense that they should appear soft when viewed in Adobe Bridge. It makes the software a poor photo viewer.

    2 votes

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    3 comments  ·  SLIDESHOW  ·  Admin →
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  17. Error: "Generate pdf failed due to unknown reason"

    Every time I try to output any number of files, I receive this message. I've tried creating a pdf with 1 and 12 images but neither seems to be working. Everything is up to date. Just a simple 2x2 pdf layout

    Tried uninstalling and reinstalling and restarting the computer.

    Anyone else having this issue and found a solution?

    2 votes

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    1 comment  ·  PDF OUTPUT  ·  Admin →
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  18. Batch editing is not working

    Batch editing files is not working at all.

    An action is made in PhotoShop (up to date version). Several CR3 files are selected and Tools/Photoshop/Image Processor is chosen. Section 2: Save in same location is selected Section 3: /Save as Jpeg /convert to sRGB are chosen Section 4: Run action is checked off and I have selected the action I want to run. I select RUN.

    In seconds I get a message (which I have received for years) that says Sorry, I could not process the following files...

    I CAN run this action if I put a file in Photoshop…

    2 votes

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    0 comments  ·  PERFORMANCE  ·  Admin →
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  19. Unable to apply edits to metadata sometimes

    Intermittent, unpredictable inability to add or apply edits to metadata fields such as IPTC Core using Adobe Bridge 12.0.2 and preceding 12.0.1.246 release. This is particularly unacceptable when editing metadata of multiple selected images. Worse yet, there is no error message generated! You must check file by file, metadata field by field, to see if the edit was applied. This seems to persist in certain image files but not others.

    When only one file has metadata added or edited metadata, clicking the lower right corner “Apply” icon results in either:
    1. the added or edited metadata disappear from the field…

    2 votes

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  20. Startup lag - Bridge freezes right after startup

    Right after Bridge has started, it freezes for a moderately long time. The UI isn't responding, sometimes the window whites out.
    Whatever startup script or checking is going on in the background it is blocking everything. It is really annoying and counter-productive.
    Tested on Windows 10. Everything updated to the latest version. Tested on 3 computers, one gaming laptop and 2 workstations having i7 processors and 16/32 GB RAM.
    This startup freeze is present in Bridge for almost a year. I though it will be removed after a few versions, but it is getting annoying every day.

    2 votes

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    0 comments  ·  PERFORMANCE  ·  Admin →
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