Skip to content

Report Bugs

Help us with the issues you are facing by taking one of the following actions:

  • VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
  • COMMENT: Join the conversation and help us identify the problem
  • SUBMIT: If you can’t find the issue you are experiencing, report a new one

When filing a new bug, please provide:

  • Version of Adobe Bridge
  • Steps to reproduce the issues
  • Operating System
  • Expected result
  • Actual result
  • Optional- Upload your File or Video

Want to be the first to see the next release of Bridge? Join the Bridge Prerelease Program
For any issues with the Prerelease builds, please use the Bridge Prerelease Forum

Thank you for your time, we really appreciate your feedback.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1429 results found

  1. PDF generated in 300ppi is grainy

    Hello, i have problem with actual (9.02.219 x64) version of Bridge CC. I have generated PDF for client - 150ppi quality looks OK, but 300ppi is very noisy (with a lot of grain). In previous versions the output was cleaner.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PDF OUTPUT  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. All images look yellowish

    I'm on windows 10 and using bridge version 9.0.1.216 x64. All of my images now look yellowish. I tried changing the color setting to "monitor color", but nothing changes.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  PREFERENCES  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. output module issues

    Issues in Output Module
    - Text fields for header / footer text are (still) far too short.
    - If text is longer than the field can't see what I'm typing - it shows only the left part of the text even while I'm typing beyond the field
    - Crash on generating PDF

    Can't work with CC2019, too many issues. Going back to CC2018 for the time being.

    Mac OS 10.13.6 / Bridge 8.1.0.383

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  PDF OUTPUT  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    NEED MORE INFO  ·  Abhishek Seth responded

    Please submit the crash report for us to investigate the issue.
    The header and footer has space for 30 characters after which is begins to hide the items on the left.
    Also please share the locale in which you are using Bridge

  4. CC2019 Videos Don't Play Audio Correctly

    When I play a video in the preview panel, the sound won't initially play. If I start the video again, then it'll play. Also sometimes it'll play a brief snippet of the audio from a previous video over and over again instead of the audio of the current video.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Allow cache build without export

    Pre-Bridge 2019 allowed building of cache without exporting. Please add this option back into Bridge 2019.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  CACHE  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    NEED MORE INFO  ·  Abhishek Seth responded

    Request you to share more info of the issue you are facing.

    In CC 2019 also we can build cache without exporting

  6. Filename/Folder titles wrap akwardly

    Names in 2019 Bridge CC wrap at text limit, not by words and spaces.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. yellow hints boxes remain frozen on screen

    yellow hints box remain frozen on screen

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. In Bridge 2019, some xmp metadata that worked with all prior Bridge versions now cannot be read and imported.

    In Bridge 2019, some xmp metadata that worked with all prior Bridge versions now cannot be read and imported. In some of my image folders the metadata appears for images while in other folders it never appears. In the non-functional folder, if I tell Bridge 2019 to build and import the cache, it freezes and then crashes. At this point, Bridge 2019 is useless to me.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    BUG- NEED MORE INFO  ·  1 comment  ·  CACHE  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. 3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  FILTER PANEL  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Tiff does not show in Preview and Open With will open Elements 2018 but no image opens in Elements

    I have Bridge 2019 9.02. 219. Thumbnails in film strip are okay but when I click on a TIFF only TIFF logo shows. psd's and jpeg's show.
    When I try to Open With Elements 2018, Elements will launch but no picture will appear.
    Have opened same picture direct from Open in Elements Editor and they are fine. This problem exists with all file types.
    On iMac with 10.13.6

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Can't use Bridge and copy/move files at the same time

    I am transferring files off of my computer to a hard drive, and Bridge will not let me use the program while the files are copying/moving. While the copy progress screen is up I can't click on any folders or even scroll. This is a huge bug for me!

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. subfolders

    When I use the View > Show Items from Subfolders feature, only the items from the first subfolder are displaying in the Content panel. My colleagues have also experienced the same issue.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Enhanced .RAF support generates .DNG with large blank blocks iMacPro, Fujifilm XT1 Raf file

    The new enhance RAW file support when processing a Fujifilm .RAF file on a late 2013 MacBook pro generates .DNG files with large blocks of blank (solid black) space in the image. It appears as some processes do not complete and leave the image not fully processed.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CAMERA RAW  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Bridge CC 19 does not show external drive in folders

    Since I upgraded to Bridge CC 19 I can not see or access my Thunderbolt or network drives in the folders window any more.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. open folder to rigth mouse - "browse to adobe bridge..." error driver graphic card

    1. Open folder to rigth mouse - "browse to adobe bridge..." error driver graphic card
    2. Open RAW files to double tap mouse from expl. windows - error driver graphic card
    3. Problems "No disk"
    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Moving Files

    After updating to the 2019 version of Bridge, whenever I move video files to an external hard drive Bridge moves the file but leaves a copy of the video behind. As if it copied it, instead of moved. The thumbnail for the file left behind changes to an icon of VLC, as it's the app I have set to open video files. This gives me an extra step of manually deleting the file. The moved file on the external hard drive is fine, thumbnail and all. When I open Bridge 2018, everything works as expected.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  CACHE  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Label color changes to white

    I've labeled my images Green when all is done with the image. After some time the Green label changes to white. I don't know if that happens to other colors.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    NEED MORE INFO  ·  Abhishek Seth responded

    Can you please let me know the Bridge version you are using. Also did you apply labels and are viewing the files in the same version of Bridge?

  18. Camera RAW tools where shown incorrect

    I updated my Mac to Mojave. Now i see no tools e.g. like the magnifying glass or the brush size. Camera RAW only shows me the cursor in every category.

    This error first appears after the update.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  CAMERA RAW  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. COPY TO fails to copy

    The "Copy to" accessed by right clicking on an image thumbnail and used to copy images to another folder fails to copy anything.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Bridge won't import images from camera any more?

    Last week, I could import all images from my camera (Canon 5Ds and a 650D). Now I cannot import images from either camera? Gets to the import dialogue box and essentially freezes. I need to open control panel to shut it down. Have tried uninstalling and reinstalling.. still has the same issue. :(

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback and Knowledge Base