Report Bugs

Help us with the issues you are facing by taking one of the following actions:

  • VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
  • COMMENT: Join the conversation and help us identify the problem
  • SUBMIT: If you can’t find the issue you are experiencing, report a new one

When filing a new bug, please provide:

  • Version of Adobe Bridge
  • Steps to reproduce the issues
  • Operating System
  • Expected result
  • Actual result
  • Optional- Upload your File or Video

Want to be the first to see the next release of Bridge? Join the Bridge Prerelease Program
For any issues with the Prerelease builds, please use the Bridge Prerelease Forum

Thank you for your time, we really appreciate your feedback.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Spacing between folders

    There is too much space between folders in the updated 2019 version of Bridge, which is just wasted space. It needs to be more compact - it just creates the need to scroll more as less is visible.

    7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  WORKSPACES  ·  Flag idea as inappropriate…  ·  Admin →
    NOT A BUG  ·  Abhishek Seth responded

    Dear User,

    We have made this change for better readability.

    In case you wish to get this changed, please post it as a feature request.

  2. Allow cache build without export

    Pre-Bridge 2019 allowed building of cache without exporting. Please add this option back into Bridge 2019.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  CACHE  ·  Flag idea as inappropriate…  ·  Admin →
    NEED MORE INFO  ·  Abhishek Seth responded

    Request you to share more info of the issue you are facing.

    In CC 2019 also we can build cache without exporting

  3. moving files

    each time I select a bunch of raw files and move them to another folder the bridge is frozen and I have to force quit and restart it in order to move another set of files into another folder.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    BUG- FIX RELEASED  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Bridge 2019 search fails to find all images with a given keyword.

    After several days building the cache, Bridge 2019 fails to display keywords and other metadata for many images and search only returns a tiny subset of the images that should be returned. At this point, we are forced to go back to Bridge 2018.

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    NOT A BUG  ·  3 comments  ·  CACHE  ·  Flag idea as inappropriate…  ·  Admin →
  5. Unable to eject external media from within Bridge

    I'm unable to eject SD cards from within Bridge 2019 in Mojave. Right click the drive, click eject...nothing. I have to quit Bridge and eject the media from Finder or the desktop. Had similar problems in 2018, but only with some media. Now, it's every time.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
  6. Some views no longer available in the topmost button bar

    In earlier versions it was pssible to enlarge the topmost button bar with the view buttons. Since version 9 the bar is fixed and cannot be altered by the user. Some of the views (such as the light table) even do not have shortcuts which also cannot be customized. The user now has to choose from the drag down menu which is not convenient and a step back compared to earlier versions in terms of usability.

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  WORKSPACES  ·  Flag idea as inappropriate…  ·  Admin →
  7. Resizing of thumbnail bar does not work very well

    The thumbnail bar eats up unneccessary space and does not resize well.
    When switching between different views the thumbnails are scaled to the minimum size and not to what was set before. Only resizing the bar restores the previous setting.
    The bar also reserves space for the additional info lines - even if none of them are enabled.
    On a Full HD screen this clutters up the interface.

    7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
  8. Photo Downloader doesn't have an option to skip files that have already been downloaded on previous runs.

    Would love to have a tick-box that would turn such an option on or off.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
    NOT A BUG  ·  Abhishek Seth responded

    Thank you for reporting this.

    Please log this as a feature request for further voting and comments in the feature request section.

  9. Bridge 2019 Photo Downloader doesn't remember previous settings

    The new Photo Downloader always comes up in Standard Dialog, even though I previously closed it in Advanced. It always defaults to my Pictures folder, even though I chose a different folder for previous download. It always defaults to Basic Metadata, even though I chose something different on previous use.

    21 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    BUG- WE HAVE THIS  ·  41 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Folder displays on darker background than the interface

    Folders display on a darker field than the interface. They should be on the same background as the interface. Same with all icons.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
  11. Bridge 2019 Cache building has many problems.

    Prior to Bridge 2019 it was possible to create multiple threads of the cache build on different folders. Now, in 2019, only one cache build thread can run. Also, pre-2019 Bridge allowed NOT exporting the cache. I have found in Bridge 2019 that if multiple clients export their cache to the same share point, then other client's cache is messed up and metadata doesn't appear for images. If there is a way to NOT export the cache, I haven't been able to find it. Please allow multiple, simultaneous cache builds from one client and also allow non-exported cache. Basically, just…

    6 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CACHE  ·  Flag idea as inappropriate…  ·  Admin →
  12. Information about content

    When the content panel is reduced, the info about content count and files selected remains hidden. This information was in the lower status bar in the previous versions of Bridge.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  FILE INFO  ·  Flag idea as inappropriate…  ·  Admin →
  13. yellow hints boxes remain frozen on screen

    yellow hints box remain frozen on screen

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    NEED MORE INFO  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. In Bridge 2019, some xmp metadata that worked with all prior Bridge versions now cannot be read and imported.

    In Bridge 2019, some xmp metadata that worked with all prior Bridge versions now cannot be read and imported. In some of my image folders the metadata appears for images while in other folders it never appears. In the non-functional folder, if I tell Bridge 2019 to build and import the cache, it freezes and then crashes. At this point, Bridge 2019 is useless to me.

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    BUG- NEED MORE INFO  ·  1 comment  ·  CACHE  ·  Flag idea as inappropriate…  ·  Admin →
  15. File renaming error

    I attempted to batch rename a group of images. New Bridge 2019 removed my labels and ratings, dumped some metadata and put in an Adobe Bridge Temp name to some of the files.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    RESOLVED FOR THE USER  ·  2 comments  ·  BATCH RENAME  ·  Flag idea as inappropriate…  ·  Admin →
  16. Star rating

    Cannot hide the star rating anymore. Where do I find the command?

    5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    NEED MORE INFO  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Scrolling with Apple Magic mouse is horrific

    Scrolling with Apple Magic Mouse is horrific. Everything jumps like with a budget mouse of the eighties. Pleas fix it …around

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  PERFORMANCE  ·  Flag idea as inappropriate…  ·  Admin →
  18. Filter Panel - only 9 of 30 filters actually showing.

    Filter Panel - only 9 of 30 filters actually showing.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    RESOLVED FOR THE USER  ·  1 comment  ·  FILTER PANEL  ·  Flag idea as inappropriate…  ·  Admin →
  19. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  FILTER PANEL  ·  Flag idea as inappropriate…  ·  Admin →
  20. Generated 100% previews are not used/not found/lost

    Here is the second and last issue I experienced with Bridge 2019.
    I generated 100% previews for 3000 d850 files. Took a long time with stupid modal dialog blocking UI.
    Ok after it finished I closed Bridge then closed my Win10 laptop.
    I arrived at cafe where I wanted to work for couple of hours on prepared previews.
    And guess what happened - on first file zoom a 100% preview is generating a looong time. The cache was lost!
    After trying couple of files - that's it. None of previously generated 100% previews is loaded.
    We are not beta testers…

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
    NEED MORE INFO  ·  Abhishek Seth responded

    Hi ,

    Can you please let me know if you have updated Adobe Camera Raw after generating cache in Bridge.

    Regards,
    Abhishek Seth.

  • Don't see your idea?

Feedback and Knowledge Base