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1533 results found

  1. HEVC Video Crashes Adobe Bridge 2021

    Video files create on iPhone - HEVC format - cause Bridge 2021 to hang when that file is selected, or among a group of files selected. dynamiclinkmediaserver.exe may be part of the culprit in that trying to move a HEVC file after Bridge 2021 hangs results in a 'file busy' response from Windows. Killing the dynamiclinkmediaserver.exe process frees up the file(s). Bridge 2020 does not have this issue. This happens on multiple machines and I suspect should be easy to repeat.

    2 votes

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    NEED MORE INFO  ·  2 comments  ·  CRASH  ·  Admin →
  2. The up loader does not display previews in the thumbnails for raw files for both the Sony RX100MVII and the Sony 7RIV.

    The thumb nails do show fine in Bridge itself. JPEG in the uploader do display previews for both cameras. Please fix this problem

    1 vote

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  3. Hovering over a clip with your mouse results in an already playing clip in the preview pane to stop playing

    If I click on a file to preview it, it starts playing automatically. Great!

    But if I move my mouse to the right to choose a keyword, it hovers over another video clip which means the playing clip stops playing! Not great!

    1 vote

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  4. Camera Raw Spot Removal Tool Causes Crash

    Camera Raw crashes before saving any edits when I use the spot removal tool multiple times. This started with the new 2021 Bridge update. It is also slower loading things. It has happened a few times already in one day.

    3 votes

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    NEED MORE INFO  ·  1 comment  ·  CAMERA RAW  ·  Admin →
  5. Bridge 10.1.1.166, Today is 1/8/2021, open bridge, Windows 10 with all updates, Wanted tif preview, got no preview

    tifs don't preview in bridge 10.1.1.166
    Today is 1/8/2021,

    Reproduce: open bridge
    OS:Windows 10 with all updates
    Wanted tif preview,
    got no preview

    Any tif will do

    1 vote

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  6. Alt + o

    In Adobe Bridge I cannot write the Polish letter "ó" (for example by typing keywords), because when I use the right alt + o, Photoshop opens. The two shortcuts work the same: ctrl + alt + o and alt + o.

    My version of Adobe Bridge 11.0.0.83

    1 vote

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    1 comment  ·  PREFERENCES  ·  Admin →
  7. Adobe Bridge says I'm not logged into a Creative Cloud account

    Title. Can't see my libraries in Adobe Bridge for this reason. I'm logged in in Creative Cloud, and all other apps. Can work with my libraries in other apps (such as XD). Tried logging out/in again, restarting mac, reinstalling bridge, nothing works.

    Bridge version 11.0.0.83

    3 votes

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  8. Bridge & Downloader not working

    2 Issues following Catalina 10.15.7 update:

    1. Downloader does not appear when I attempt to offload images from Sony XQD/SD Card Reader
    2. Bridge will not open my photo files in External HDs & those HDs are NOT used for Time Machine purposes.

    3 votes

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  9. Camera Raw crop tool

    crop tool does not work.

    11 votes

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    0 comments  ·  CAMERA RAW  ·  Admin →
  10. Key is (wrongly) translated as "note" (music key) on french

    On the "what's new" screen in Bridge 2021, I was stuck for a moment wondering what "stars and label with unique music key" meant.

    indeed, it was supposed to be "stars and label with unique key(stroke)"

    in French, a keyboard KEY is "une touche".
    a musical KEY is "une clé".

    You have 2 titles wrong, see capture.

    titles should be "Note par touche unique" and description title should be "Notes et étiquettes à touche unique"

    3 votes

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  11. smooth scrolling in Folder Pain 2021

    it would be nice if the folder panel had Smooth scrolling again. It's been a decade now, and I think it's time you stop torturing us with choppy scrolling.

    Maybe put an intern on this project if no one else at Adobe remembers how they did it was EVERY SINGLE OTHER PROGRAM THAT HAS EVER BEEN MADE!

    thanks

    My fingers are crossed someone at adobe starts taking note HOW MANY TIMES THIS REQUEST HAS BEEN MADE!

    1 vote

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    0 comments  ·  FOLDER PANEL  ·  Admin →
  12. Apple M1 Bad Performance updating file names and Metadata on SMB share

    Bridge 2021 11.0.0.83
    Hi, first of all, in general I love Bridge, providing all I need for Photo Management!
    I observed the following performance issues when updating my photos stored on a NAS (SMB access).
    Batch or Mass updates of Filenames or Metadata (Keywords) is extremely slow (even for SMB access).
    I am using Bridge on my Apple Silicon M1 MacBook Pro.
    When Batch renaming 150 files it took >15min before I 'killed' Bridge manually. It was using 1 core at 100% and took ages to complete the update. It might be related to updating the Cache DB, because the…

    2 votes

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    0 comments  ·  PERFORMANCE  ·  Admin →
  13. Bridge crashes when editing image in Camera Raw

    Bridge 11.0.1.109

    Select image in Bridge and open in Camera Raw.

    Big Sur 11.2.1, iMac late 2014, 3.5 GHz Quad-Core i5, 8GB mem, Radeon R9 M290X.

    Attempting to adjust any controls in camera raw will cause an immediate crash.

    Also, when camera raw opens, most of the icons and controls are disfigured with weird graphics.

    1 vote

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    0 comments  ·  CRASH  ·  Admin →
  14. file replacement error deleted both copies

    HI! I NEED URGENT HELP.

    Bridge just vanished with my back up files from my last job.

    I made a copy of it in the organization process, and it shown me a error message when I told bridge to replace these same files back there.
    After clicking "OK" the hole original backup folder what gone, taking all the files I send to replace with it.

    It is not on trash nor anywhere else in my computer.

    Thus file replacement error deleted both copies.

    2 votes

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    NEED MORE INFO  ·  1 comment  ·  CRASH  ·  Admin →
  15. Crop tool

    I can't move the crop and have to estimate the crop position

    7 votes

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    1 comment  ·  CAMERA RAW  ·  Admin →
  16. Crash Camera Raw

    Camera Raw often crashes and the Mac no longer responds to commands. I have to force restart.

    2 votes

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    0 comments  ·  CRASH  ·  Admin →
  17. 1 vote

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    0 comments  ·  Admin →
  18. Bridge Export fails after a few iterations

    After a few iterations of exporting collections of Bridge photos to use in Lightroom Classic export stopped working. I had gotten a few exports to work, then the jobs started stacking up. The first job claimed to be working but was not making progress after 30 minutes. It appears that just iterating through different exports will recreate the problem. Killing the jobs, restarting Bridge, even with clearing cache had no effect. I am running Bridge 11.0.1.109. I have a Macbook Pro 2019 with 32GB of memory running Big Sur 11.1.

    1 vote

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    0 comments  ·  Admin →
  19. Bridge 2021 Export without including original metadata

    I am not sure if what I describe is a bug or something else.
    I created a Custom Export template in which I unchecked the "Include Original Metadata" box. Images are exported in JPEG format.
    When I use this template, some images have all metadata stripped as I would expect but some do not , their Camera Data (Exif) is not stripped while other metadata is. I have tested this starting with a variety of image formats, JPEG, TIFF, DNG. I am unable to discern any pattern which identifies problematic images.

    2 votes

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    1 comment  ·  Admin →
  20. Bridge 2021 doesn’t open or crashes on startup on iMac.

    Bridge 2021 doesn’t open or takes a very long time to open on iMac. If it opens at all, Bridge freezes or crashes completely as soon as any photo is selected. Occasionally it will continue, but then freezes on the second photo.

    2 votes

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    NEED MORE INFO  ·  1 comment  ·  CRASH  ·  Admin →

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