118 results found

1. thumbnails (JPG, NEF, RAF) do not generate on iMacPRO. Preview shows after a click on any thumb

   Bridge CC 2019 - thumbnails (JPG, NEF, RAF) do not generate on iMacPRO. Preview shows an image after a click on any thumb.

   24 votes

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   BUG- FIX RELEASED  ·  30 comments  ·  THUMBNAILS AND PREVIEWS  ·  Delete…  ·  Admin →
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2. Color management broken in new Bridge (Bridge 2020, Nov 2019)?

   I have just updated my Bridge and Photoshop to their latest versions (November 2019, see detailed version info below).

   **** See also update below (Bridge may now use PNGs for thumbnail/preview files in the cache for certain layered PSD files!)

   It seems that there are some problems with color management in the new Bridge.
   The previous version which I have used until yesterday worked OK. Nothing changed in my system except new Adobe apps today. !!Except: Updated my graphics driver just before Adobe apps (see version info below).

   I use Bridge/Photoshop for photography. In Bridge the previews and thumbnails Bridge looks OK for old photos (JPEG, PSD, Raw). However, when editing old PSD files or when creating new PSD documents, the preview for the new files will (often) be wrong. What I observe is about the same effect as I get when I view photos with an application that does not support color management. Since my monitor has a wide gamut LCD panel, the difference is quite pronounced, with oversaturated colors etc.

   I have done some experiments and below is a description of a procedure that in my case is able to reproduce the problem with a few simple steps.
   Also, when opening a Raw file with "Open Image" in ACR (yielding a flat image in the background layer), the preview in Bridge is OK.
   When opening a Raw file with "Open Object" in ACR (yielding a smart object with no background layer), the preview in Bridge is wrong.

   The problem can be demonstrated like this:

   1) create a new document in Photoshop (try sRGB, color managed first)
   2) fill the new document with a solid color (medium bright, medium saturation, I used green)
   3) save the document
   4) the preview in Bridge looks OK
   5) create a new document in Photoshop (try sRGB, color managed first)
   6) unlock the background layer
   7) make a copy of the layer (yielding two identical layers with a solid color)
   8) save the document
   9) *** the preview in Bridge is now wrong (it is easy to see the oversaturated color) ***

   Seems to have something to do with the use of layers?

   **** UPDATE: I just found out that it seems that Bridge now erroneously
   generates (non-color managed) PNG files for thumbnail and preview files in the cache for certain layered PSD files!!! More info in the posts below.
   Have a look at the image files in the cache file location (Windows):

   C:\Users\jjoha\AppData\Roaming\Adobe\Bridge\Cache\v36

   I tried turning on "Use Software Rendering" in Bridge Preferences, but it did not seem to have any effect on this problem (PNG files still made for files with wrong looking previews).

   Version numbers for software/hardware used:

   • Adobe Photoshop Version: Adobe Photoshop 2020 Version: 21.0.0 20191018.r.37 2019/10/18 x64
   • Bridge Version: Adobe Bridge 2020: 10.0.0.124 x64
   • Adobe Camera Raw Version: 12.0.0.322
   • Monitor: Eizo CG2730 (calibrated regularly with Xrite i1 Display)
   • Windows 10 Pro x64 version: 1903 - Os build 18362.449
   • Graphics driver: Driver version: 441.12 (GeForce GTX 1060 3GB)

   Just double checked turning on/off "Use Software Rendering" (with Bridge restart/PC reboot). In my case this setting does not seem to have any effect on the problem. Turning on "Use Software Rendering" just makes 100% previews slower to show up.

   Also, for the files in question, Bridge still generates PNG files in its cache (which are non-color managed and are shown with oversaturated colors etc. on a wide gamut monitor), for both thumbnails, standard previews and 100% previews. As far as I can see this is new (erroneous) behavior.

   I have just updated my Bridge and Photoshop to their latest versions (November 2019, see detailed version info below).

   **** See also update below (Bridge may now use PNGs for thumbnail/preview files in the cache for certain layered PSD files!)

   It seems that there are some problems with color management in the new Bridge.
   The previous version which I have used until yesterday worked OK. Nothing changed in my system except new Adobe apps today. !!Except: Updated my graphics driver just before Adobe apps (see version info below).

   I use Bridge/Photoshop for photography. In Bridge the previews and thumbnails Bridge… more

   17 votes

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   8 comments  ·  THUMBNAILS AND PREVIEWS  ·  Delete…  ·  Admin →
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   BUG- FIX RELEASED  ·  AdminSmriti Mehra (Product Owner, Adobe Creative Cloud Bridge) responded

   This is fixed in today’s release. Please install 10.0.1 of Bridge.

3. Adobe needs to provide a fast rollback of Bridge CC 2019 - I CAN"T WORK

   Give your PAYING customers an easy way to rollback this terrible update.

   15 votes

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   BUG- NEED MORE INFO  ·  9 comments  ·  THUMBNAILS AND PREVIEWS  ·  Delete…  ·  Admin →
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4. Thumbnails in Content panel skip back to top after deleting file

   Version 3.0.0.562. When a file is deleted in the Content panel, the view of thumbnails in that panel skips back to the top.

   14 votes

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   2 comments  ·  THUMBNAILS AND PREVIEWS  ·  Delete…  ·  Admin →
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   BUG- FIX RELEASED  ·  AdminSwati (Admin, Adobe Creative Cloud Bridge) responded

   Hi,

   
   

   The mentioned issue is fixed in the latest patch release #13.0.1.583, Please install and confirm if that fixes the issue.

   You can refer the issues fixed in the patch @ https://helpx.adobe.com/bridge/kb/fixed-issues.html

   
   

   Thanks,

   Bridge Team

5. Adobe Bridge 2020 is UNUSABLE MESS. 100% previews (spacebar) unusable

   To the manager of this project. Please make everyone a favour and resign. Let someone else take over this project. Scratch last 2 years of coding and build on last stable working version from 2018.
   I have made a mistake of installing Bridge 2020 after 2019 fiasco. I thought that maybe maybe after another year this version would be usable.
   I could not believe my eyes - It is actually even worse!
   100% preview is not working - changin photos (cursor) - back and forth - sometimes 100% preview is shows, sometimes some soft version in lower resolution. This applies to 2 files. Keep changing between them you get randomly soft and sharp version.
   I worked as software engineer for 15 year. Never saw such incompetence.

   To the manager of this project. Please make everyone a favour and resign. Let someone else take over this project. Scratch last 2 years of coding and build on last stable working version from 2018.
   I have made a mistake of installing Bridge 2020 after 2019 fiasco. I thought that maybe maybe after another year this version would be usable.
   I could not believe my eyes - It is actually even worse!
   100% preview is not working - changin photos (cursor) - back and forth - sometimes 100% preview is shows, sometimes some soft version in lower resolution. This applies… more

   13 votes

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   BUG- RESOLVED FOR THE USER  ·  10 comments  ·  THUMBNAILS AND PREVIEWS  ·  Delete…  ·  Admin →
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6. Can Not View HEIC Files In Bridge

   Unable yo view iPhone HEIC files.

   10 votes

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   2 comments  ·  THUMBNAILS AND PREVIEWS  ·  Delete…  ·  Admin →
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7. Bridge 2023 - Thumbnails and Previews not generated for large files

   Bridge 2023 (version 13.0.0.562) not generating thumbnails or previews for files larger than 1GB even though I have the threshold set at 5GB. After purging the cache and restarting it still doesn't work.

   8 votes

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   1 comment  ·  THUMBNAILS AND PREVIEWS  ·  Delete…  ·  Admin →
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   BUG- FIX RELEASED  ·  AdminSwati (Admin, Adobe Creative Cloud Bridge) responded

   Hi,

   
   

   The mentioned issue is fixed in the latest patch release #13.0.1.583, Please install and confirm if that fixes the issue.

   You can refer the issues fixed in the patch @ https://helpx.adobe.com/bridge/kb/fixed-issues.html

   
   

   Thanks,

   Bridge Team

8. Thumbnails flickering in Bridge 2020/Mac

   Bridge thumbnails show as flickering gray boxes instead of images. video screen grab attached. iMac Retina 5K 27" late 2015 Mojave 10.14.6

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   7 votes

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   NEED MORE INFO  ·  11 comments  ·  THUMBNAILS AND PREVIEWS  ·  Delete…  ·  Admin →
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9. image selection flow

   When I am scrolling through the thumbnails, I will typically delete images I no longer want. The next image in order would then be highlighted and show full size. After the most recent update, after I delete the image, the selection reverts back to the end of the file, and I need to start the scrolling process from the beginning again. Can I get it to work as it did previously ?

   7 votes

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   BUG- FIX RELEASED  ·  4 comments  ·  THUMBNAILS AND PREVIEWS  ·  Delete…  ·  Admin →
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10. Resizing of thumbnail bar does not work very well

    The thumbnail bar eats up unneccessary space and does not resize well.
    When switching between different views the thumbnails are scaled to the minimum size and not to what was set before. Only resizing the bar restores the previous setting.
    The bar also reserves space for the additional info lines - even if none of them are enabled.
    On a Full HD screen this clutters up the interface.

    7 votes

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    2 comments  ·  THUMBNAILS AND PREVIEWS  ·  Delete…  ·  Admin →
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    NEED MORE INFO  ·  Abhishek Seth responded

    Request you to share a screenshot of the issue you are facing with abseth@adobe.com

11. Mouse-Over file information windows stays on window after moving mouse away

    Mouse-Over file information windows stays on window after moving mouse away:

    When you move the mouse cursor over a image thumbnail in Bridge, a information windows pops up, in some cases they WILL stay even if the mouse has been moved away.

    Once they stay, they will also stay on top if you navigate around in bridge, even if you change the window to another application, the window stays on top, which is not only annoying, but seriously hindering work.

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    5 votes

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12. Excessive CPU Usage

    How about you fix this problem which has been introduced in 2019 version and is still there in 2020 and 2021? Hammering the CPU for days on end to generate previews for a few thousand RAW files. Preferences set to use GPU, but no GPU resources used.

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    5 votes

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13. Unable to view raw file thumbnails in Bridge 2020

    Cannot view thumbnail my raw files including dng files in Adobe bridge 10.1.1.166.
    
    l will need to resolve this issue before I subscribe.

    5 votes

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14. Bridge Showing Mass Duplicate Files

    Since the new 2020 Bridge update, occasionally a folder will show nothing but duplicates of a random file rather than the actual contents of the folder. Screenshots attached.

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    5 votes

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15. Fullscreen Preview Desaturated

    I'm using Adobe Bridge 2020 (0n macOS Mojave).

    The displayed thumbnails are correct. But as soon as I open the fullscreen preview the colors are desaturated and dull.

    With this bug, showing the wrong colors, the software is absolutely unusable!!!

    5 votes

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    BUG- FIX RELEASED  ·  3 comments  ·  THUMBNAILS AND PREVIEWS  ·  Delete…  ·  Admin →
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16. Since update, cannot use arrow keys to advance images in Bridge

    Since updating bridge on two windows machines, both running Windows 11 pro, I am now unable to use the arrow keys to advance images in Bridge. The only way to move to another image is to use the mouse and click on the desired image. A re-install did not fix the issue.

    4 votes

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17. Adobe Bridge 2023 Favorite Aliases

    In previous versions of Bridge I could add an alias to the Favorites Panel and the thumbnails would be displayed for the folder linked to that alias. Now, clicking any of my aliases in the Favorites panel does nothing!!!

    OS: macOS Monterey 12.6

    4 votes

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    6 comments  ·  THUMBNAILS AND PREVIEWS  ·  Delete…  ·  Admin →
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    BUG- FIX RELEASED  ·  AdminSwati (Admin, Adobe Creative Cloud Bridge) responded

    Hi,

    
    

    The mentioned issue is fixed in the latest patch release #13.0.1.583, Please install and confirm if that fixes the issue.

    You can refer the issues fixed in the patch @ https://helpx.adobe.com/bridge/kb/fixed-issues.html

    
    

    Thanks,

    Bridge Team

18. Bridge 2023 - "Show folders" setting is forgotten

    Adobe Bridge 2023 has a newly introduced bug - it forgets the "Show folders" setting.
    Before v2023, all versions of Bridge retained this setting - if I unchecked Edit -> Show folders, it remained unchecked on the next start.

    I always turn off folders to see only the files. If I need a view of what's in a given folder, I look to the directory tree. Simple and effective view of files.
    Now, as I restart Bridge, the Edit -> Show folders is always checked!

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    4 votes

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    1 comment  ·  THUMBNAILS AND PREVIEWS  ·  Delete…  ·  Admin →
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    BUG- FIX RELEASED  ·  AdminSwati (Admin, Adobe Creative Cloud Bridge) responded

    Hi,

    
    

    The mentioned issue is fixed in the latest patch release #13.0.1.583, Please install and confirm if that fixes the issue.

    You can refer the issues fixed in the patch @ https://helpx.adobe.com/bridge/kb/fixed-issues.html

    
    

    Thanks,

    Bridge Team

19. broken preview images

    Broken image preview and thumbnails

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    4 votes

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    5 comments  ·  THUMBNAILS AND PREVIEWS  ·  Delete…  ·  Admin →
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20. Video Thumbnails not Generating / Unable to Preview Videos

    I am trying to use Bridge to organise and preview my library of stock video.
    From what I've seen online this should be possible, but when I open Bridge and browse to a folder containing video files, all I see is the Quicktime icon.
    I don't see full metadata, and I am unable to preview the video within Bridge.
    Am using version 10.0.3.138 of Bridge on a 2013 15-inch Retina MacBook Pro running macOS Mojave 10.14.6

    4 votes

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