Report Bugs

Help us with the issues you are facing by taking one of the following actions:

  • VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
  • COMMENT: Join the conversation and help us identify the problem
  • SUBMIT: If you can’t find the issue you are experiencing, report a new one

When filing a new bug, please provide:

  • Version of Adobe Bridge
  • Steps to reproduce the issues
  • Operating System
  • Expected result
  • Actual result
  • Optional- Upload your File or Video

Want to be the first to see the next release of Bridge? Join the Bridge Prerelease Program
For any issues with the Prerelease builds, please use the Bridge Prerelease Forum

Thank you for your time, we really appreciate your feedback.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Cannot display .psb previews

    Bridge cannot generate some .psb files previews. Either with or without layers. Original files are .tif generated from a scanner. Old versions of Bridge could generate previews. Tried to purge cash, of single elements and of directory, no use.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
  2. Can Not View HEIC Files In Bridge

    Unable yo view iPhone HEIC files.

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
  3. Thumbnails not shown.

    When open the folder download do not generate thumbnails and files in
    Bridge CC 2020. It shows other folders but not the download one.
    If I check in finder I can see the folders and files.
    Thank you

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
  4. Thumbnails stop displaying in order of Date Created when rated or labeled

    This is a bug.

    Since upgrading to version 10.0.3.138, there's been an issue with the display of thumbnails when they're sorted by Date Created: thumbnails will change position as soon as I rate and/or label them. If I undo the rating/label, they stay in the wrong order. Even if I change the sort method and then go back to Date Created, they stay in the wrong order. Only if I close Bridge and reopen it will they go back to the correct sort order.

    This gets tedious, especially when I have multiple windows open for different folders. Hopefully this bug…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
  5. Video Thumbnails not Generating / Unable to Preview Videos

    I am trying to use Bridge to organise and preview my library of stock video.
    From what I've seen online this should be possible, but when I open Bridge and browse to a folder containing video files, all I see is the Quicktime icon.
    I don't see full metadata, and I am unable to preview the video within Bridge.
    Am using version 10.0.3.138 of Bridge on a 2013 15-inch Retina MacBook Pro running macOS Mojave 10.14.6

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
  6. glitched preview in bridge

    Guys sorry but this release has bugs everywhere. Just discovered a new one: glitched preview in bridge while using camera raw. At least this one doesn't make Bridge crash. Very much not satisfied of the money that i'm spending for it.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
  7. Thumbnails are clipped to transparency

    With PSD files that have transparency, I notice the bounding box of the files are getting clipped to the edge of transparency. This happens with or without Tiles being turned on.

    Why is this happening? Please tell me it's a bug and not a "new feature".

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
  8. Batch Rename clears cached full screen image preview (and truncates file extension)

    I posted another thread under Batch Rename but another problem when batch renaming files is that the full screen image previews get wiped from the cache and I have to purge and and let Bridge render new ones.

    My original posted is pasted below for reference.

    //

    When I batch rename files it gets the name right (ie Text and sequence number) but it leaves off the filename entirely. If I hit Preview before renaming it shows that it will be done correctly, but when I actually execute the batch rename the files just come out like Text0001 instead of…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
  9. Adobe Bridge and Google File Stream

    I'm having trouble and would like to know if someone else had this too - we're using Google File Stream for all the agency - and the Adobe Bridge dont load correctly some files - having trouble with simple things like:

    Rename Files or folders
    Creating New Folders
    Moving Files

    The search too doesnt works well

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
  11. Prefer embedded broken in Bridge 2020

    Prefer embedded broken in Bridge 2020. This has been broken since 2018 release. No matter what Bridge will load thumbnails even when "Prefer Embedded" is checked.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
  12. labels take excessively long time to apply

    Labels taking forever to apply on PSDs over 100 mb in 2020 version. It takes an hour to apply labels to 10 files.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
  13. Bridge Showing Mass Duplicate Files

    Since the new 2020 Bridge update, occasionally a folder will show nothing but duplicates of a random file rather than the actual contents of the folder. Screenshots attached.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
  14. bridges previews old versions op photoshop files

    bridges previews old versions op photoshop files

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    BUG- FIX RELEASED  ·  0 comments  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
  16. Thumbnails flickering in Bridge 2020/Mac

    Bridge thumbnails show as flickering gray boxes instead of images. video screen grab attached. iMac Retina 5K 27" late 2015 Mojave 10.14.6

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    NEED MORE INFO  ·  3 comments  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
  17. Adobe Bridge 2020 is UNUSABLE MESS. 100% previews (spacebar) unusable

    To the manager of this project. Please make everyone a favour and resign. Let someone else take over this project. Scratch last 2 years of coding and build on last stable working version from 2018.
    I have made a mistake of installing Bridge 2020 after 2019 fiasco. I thought that maybe maybe after another year this version would be usable.
    I could not believe my eyes - It is actually even worse!
    100% preview is not working - changin photos (cursor) - back and forth - sometimes 100% preview is shows, sometimes some soft version in lower resolution. This applies…

    9 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    BUG- RESOLVED FOR THE USER  ·  8 comments  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
  18. full screen preview after pressing spacebar is totally unusable due to a major glitch, looks like screen is broken as the image displayed

    just fix the fucking thing please, about to change to Lightroom permanently as this is tasking far too long to get sorted

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
  19. Color management broken in new Bridge (Bridge 2020, Nov 2019)?

    I have just updated my Bridge and Photoshop to their latest versions (November 2019, see detailed version info below).

    **** See also update below (Bridge may now use PNGs for thumbnail/preview files in the cache for certain layered PSD files!)

    It seems that there are some problems with color management in the new Bridge.
    The previous version which I have used until yesterday worked OK. Nothing changed in my system except new Adobe apps today. !!Except: Updated my graphics driver just before Adobe apps (see version info below).

    I use Bridge/Photoshop for photography. In Bridge the previews and thumbnails Bridge…

    16 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    7 comments  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
  20. Fullscreen Preview Desaturated

    I'm using Adobe Bridge 2020 (0n macOS Mojave).

    The displayed thumbnails are correct. But as soon as I open the fullscreen preview the colors are desaturated and dull.

    With this bug, showing the wrong colors, the software is absolutely unusable!!!

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    BUG- FIX RELEASED  ·  3 comments  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1
  • Don't see your idea?

Feedback and Knowledge Base