Skip to content

Report Bugs

Help us with the issues you are facing by taking one of the following actions:

  • VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
  • COMMENT: Join the conversation and help us identify the problem
  • SUBMIT: If you can’t find the issue you are experiencing, report a new one

When filing a new bug, please provide:

  • Version of Adobe Bridge
  • Steps to reproduce the issues
  • Operating System
  • Expected result
  • Actual result
  • Optional- Upload your File or Video

Want to be the first to see the next release of Bridge? Join the Bridge Prerelease Program
For any issues with the Prerelease builds, please use the Bridge Prerelease Forum

Thank you for your time, we really appreciate your feedback.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1533 results found

  1. High CPU usage

    Having generated previews and doing nothing, the CPU load is 80-100% !!!
    When running the previous version, the CPU load is only 1%
    At the moment, viewing and tagging photos is almost impossible with such high CPU usage

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CRASH  ·  Admin →
  2. image colour change in Adobe Bridge

    Has anyone else noticed that when an image is viewed between normal viewing size and 100% in Adobe bridge, the colour changes?
    The image then retains this colour when the specific image is returned to normal size and if the program is closed and reopened.

    Nikon d500 raw file

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  REVIEW MODE  ·  Admin →
  3. Adobe Photodownloader can't detect CF Express cards for import

    Adobe Photo Downloader can't detect CF Express cards for import on MacOS. (untested on Windows) I've tried with Sony and Sandisk CF Express cards with both SanDisk and ProGrade Digital card readers.
    Im sure this has to do with the fact these cards work on pci-e interface. There has to be a way to make this work like traditional flash based storage media. (CF & SD cards)

    The ability to use APD for importing images is VERY crucial to my workflow

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hi,

    CF express card are designed to be treated as external drive, there are many factors involved for such decision one being performance.
    Currently, we have limitation of not displaying storage devices in its listing which behave as external hard drives.
    We have this issue in our engineering pipeline.

    Thanks,
    Bridge Team

  4. Adobe Camera RAW 13.1 is so unbelievably slow, can't work at all!

    On MacOS Big Sur v.11.2.1
    MacBook Pro (Retina, 15-inch, mid-2015)
    Processor: 2.8 GHz Quad-Core Intel Core i7
    Memory: 16 GB 1600 MHz DDR3
    Graphics: AMD Radeon R9 M370X 2 GB

    Since updating to the latest version of Bridge and Camera RAW, I have barely been able to work at all on adjusting images, and before I was able to adjust tons of images at once in Camera RAW. There is definitely something wrong with how this update was rolled out, because it just keeps eating up memory exponentially more and more, until the whole system becomes bogged down. I've tried…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CAMERA RAW  ·  Admin →
  5. Creative Cloud won't update on Mac M1

    Creative Cloud App won't update PS, LR Bridge, etc.. program is unresponsive, tried repairing creative cloud with installer, doesn't work

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Admin →
  6. Photodownloader fails to load to NAS

    Since last update of Bridge Photodownloader results in an error when after indicating a destination location a sublocation should be made based upon a date (jjjjddmmm). This did not happen before. Fault can be bypassed by first making the subloaction and then uploading via Photodownloader with an empty (none) field for sublocation.
    Please repair this bug!

    Regards,
    Miel

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Admin →
  7. Crash from Bridge to Camera Raw

    Bridge crashes when I open files from Bridge to Camera Raw (command+R).
    It's really annoying. And everything is slower than before.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  CRASH  ·  Admin →
  8. Importing from CF Express Card using Photo Importer

    The CF Express Card Reader (Sandisk) is not recognised and will not import photos from a card.

    Operating System Mac OS 10.15.7

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  9. cannot move files

    When I select, go to file, move, the images copy but do not move.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  WORKSPACES  ·  Admin →
  10. crashes, labelling stopped working and errors with importing files.

    Since updating Bridge and Big Sur, I have struggled with Bridge slowing down, repeated crashes, labelling stopped working and errors with importing files.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  11. Lightroom Edits Not Working When Batching From Bridge

    After exporting from Lightroom I then select the exported DNGs in bridge and run a Photoshop action. Images are set to override the camera Raw window and just open with the Lightroom edits applied for the action. Unfortunately only a random number of images will open with the edits, and the rest without the LR edits. It's killing me.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CAMERA RAW  ·  Admin →
  12. Poor display scaling on QHD Displays

    I run several QHD (2560 x 1440 px) monitors, two 25 inch and one Cintiq 27 pen display. There's no way to display Bridge well with the options given in Preferences. The largest scale in 100% is way too small, automatic seems not to do anything and at 200 and largest font everyhing is gigantic.

    Usability is seriously hampered, as tools like batch renaming are extremely small. Generally, the GUI displays a questionable hierarchy of font sizes. Address bar font larger than Main menu, Search field text very small, Thumbnail Tooltipps on Hover even ridiculously small (maybe 6 px). This…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PERFORMANCE  ·  Admin →
  13. Poor display scaling on QHD Displays

    I run several QHD (2560 x 1440 px) monitors, two 25 inch and one Cintiq 27 pen display. There's no way to display Bridge well with the options given in Preferences. The largest scale in 100% is way too small, automatic seems not to do anything and at 200 and largest font everyhing is gigantic.

    Usability is seriously hampered, as tools like batch renaming are extremely small. Generally, the GUI displays a questionable hierarchy of font sizes. Address bar font larger than Main menu, Search field text very small, Thumnail Tooltipps on Hover even ridiculously small (maybe 6 px). This…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PERFORMANCE  ·  Admin →
  14. Unable to edit/save metdata template when custom metadata view.xml present

    Adobe Bridge CC 2021 11.0.0.83
    macOS 11.01 (also macOS 10.14 and 10.15)

    Reporting this as I cannot find any documentation that indicates this should not work.

    If I add a custom Metadata Extension view.xml that contains any of the following three Dublin Core properties I am unable to edit and save a metadata template.

    name="dc:title"
    name="dc:description"
    name="dc:creator"

    if data is already present in any of these when editing the template from the Tools menu an error dialog pops up reporting "The operation could not be completed" for the following actions:

    1. Editing the existing data and coming out of the property…
    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  15. Bridge 11.0.083 fails to open multiple files at a time into Photoshop 2021

    While this normally happens with multiple files, sometimes Bridge simply fails to load photoshop altogether with a single file (via double-click, or open on right-button click menu).

    I need to go into photoshop to open the file manually.

    Something is definitely broken, this worked fine before.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  16. Bridge freezes up on Windows 10.

    Bridge freezes up on Windows 10. I have to close Bridge by using Task Manager. Bridge version 11.0.0.83

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    NEED MORE INFO  ·  1 comment  ·  CRASH  ·  Admin →
  17. Selected files do not register for [TOOLS] [PHOTOSHOP]Contact Sheet II

    When you select files in Bridge and go to tools photoshop contactsheet II.
    The system complains that no files are selected, even though files are selected.
    Adobe Bridge version 10.1.1.166

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  18. "Cannot Copy ... The item is no longer available

    I go into an older subfolder to copy a file into this month's folder. I select the file in bridge, and whether I select 'Copy' or 'Copy to', when I get to my destination and try to Paste, I am greeted with a message it's no longer available. Such as:

    Cannot Copy
    "C:\users\Photo\Pictures\BelvoirEagle\2020\July\ACFT Training\Army%20Combat%20Fitness%20Test%2081.jpg"
    The item is no longer available

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  19. Shared Cache not working with PSD files

    Version: Bridge 11.0.2.123
    OS: Windows 10.0.19041

    Expected behaviour:
    - When browsing a folder or sub folder that has a shared chache the chache is copied to %AppData%\Adobe\Bridge\SharedChache (later local SharedChache) and thumbnails are displayed rather quickly.
    - Bridge should be responsive after showing the popup when importing the cache.

    Acutal behaviour:
    - Bridge shows the chache import popup when visiting the shared chache root folder (containing only tiff images an one sub folder) as expected.
    - The thumbnails are displayed very quickly as expected.
    - Bridge also copies the JPG 256 and 1024 files to the local SharedChache folder alongside…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CACHE  ·  Admin →
  20. Extension Name Mash-Up

    When mixed media files extension names are changed to the wrong media/format. I have MPV, DNG, NEF, JPG, HEIC, WAV files in one folder. I sort them chronologically. then I build a name protocol of three line elements to from YYYYMMDD-AA-BBB-XXXX. In the past, it left the extension name alone. Now many will hfe their extension switch to one of the other formats present in the folder.
    .NEF BECOMES .MOV, .MOV BECOMES .NEF, DNG BECOMES MOV, .MOV BECOMES .WAV.

    IT IS VERY TIME CONSUMING TO FIX THESE ERRORS. (CHECKING METADATA AND LIKELY FILE SIZE TO MANUALLY RENAME THE EXTENSION NAME.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  BATCH RENAME  ·  Admin →

Feedback and Knowledge Base