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1533 results found

  1. HEVC Video Crashes Adobe Bridge 2021

    Video files create on iPhone - HEVC format - cause Bridge 2021 to hang when that file is selected, or among a group of files selected. dynamiclinkmediaserver.exe may be part of the culprit in that trying to move a HEVC file after Bridge 2021 hangs results in a 'file busy' response from Windows. Killing the dynamiclinkmediaserver.exe process frees up the file(s). Bridge 2020 does not have this issue. This happens on multiple machines and I suspect should be easy to repeat.

    2 votes

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    NEED MORE INFO  ·  2 comments  ·  CRASH  ·  Admin →
  2. Keywords can not be written to previewed Audio Files

    Once an audio file, .WAV in this case, has been previewed, it can not be moved or overwritten to change the name or add metadata.

    I have to close (End task in Task Manager) dynamiclinkmediaserver.exe to be able to do it.

    Of course, after that no preview is possible, I have to close and reopen Bridge.

    Thanks in advance for any help

    Windows 10, Bridge 11.0.0.83

    2 votes

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  3. File name corruption

    I have a number of files with a "?" as a placeholder until I determine the genus and species of my photo's subject. The latin name is enclosed in parenthesis, so the filename temporarily includes the character string "(?)". When I drag files from Bridge's window to another folder inside Bridge or select "Move to" from the pop-up after right-clicking on the file's thumbnail, the filenames at the destination are truncated at the left parentheses. "Filename (?).psd" becomes "Filename (" with no extension. If there are files with the same name but different extensions, such as "Filename (?).jpg", Bridge wants…

    2 votes

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  4. Date of Change not correct

    The date of Change in the Metadata panel of Bridge 2021 (Mac OS 10.14.6) is not correct (yesterday, but it was 2 years ago...). The file info shows the correct date (see screenshot). I worked with this folder at this timestamp, but not with all files. So maybe this is the date, where the cache file was created (?).

    2 votes

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  5. 2 votes

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    1 comment  ·  Admin →
  6. Bridge lists numerous "Data (D:) drives

    This has happened in each of the past 4 or 5 versions of Bridge. The D drive is replicated infinitely until another file location is selected Please see attached screen shot

    2 votes

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  7. Metadata panel displays incorrect PPI for PNGs

    Bridge version 10.1.0.163
    Mac OS 10.15.6

    Steps to reproduce: Open a PNG file, change the PPI, save and close.
    Expected Result: Metadata window shows the new PPI information.
    Actual Result: Metadata window shows the previous PPI.

    2 votes

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  8. Changing Meta Doesn't Always Queue Up

    I am keywording .PSD stock photo series in one folder. I will select a group, modify the keywords, select another group, do the same, wait for a minute while it hangs and catches up, select another group and so on. More often than not, Bridge is losing my change to the keywords or info and I have to go back in an re-do the changes. And when I'm "done", I always have to check every file to make sure they are all now have applicable meta. And Bridge takes about a minute to change the meta on each PSD so…

    2 votes

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  9. Custom workspace does not save

    In BRIDGE v10.1.1.166, Win10 Pro, saved several custom workspaces. When clicking on any one of them, the workspace does not change or changes inappropriately. When it changes, only some of the characteristics of the desired workspace are displayed. NOTE: video drivers are current.

    2 votes

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    0 comments  ·  WORKSPACES  ·  Admin →
  10. Sub Folders no longer visible as a drop downs under master file

    Just made the jump to Catalina.
    I use Bridge a LOT to sort images. One feature appears buggy.
    Sub folders used to be indicated with a little ">" on the left side of the master folder. Which was awesome b/c I could click on the ">" and the sub folder(s) would drop DIRECTLY below the master folder.
    In the attached images, the folders directly below "399 Episodic" ALL have subfolders in them, yet no ">" is next to the master folder. Interestingly, that is also the case with the "400 Episodic" master folder. ALL the sub folders have sub folders…

    2 votes

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  11. Bridge "export to" function not working at all

    Completely unable to export pictures using "export to" function. When exporting pictures, the files go into a waiting queue that never starts. The "export to" function was working fine the day I installed Bridge (8/27/2020) but has not worked at all since the day of installation

    2 votes

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    0 comments  ·  CAMERA RAW  ·  Admin →
  12. Bridge 100% preview SOooooo SLOW

    I’m loosing the will to live waiting for 100% previews to load I’m a new subscriber and all the troubles I have , This is not the only one I wish a hadn’t bothered it’s a nightmare Mac catilina 10.15.6 bridge 10.1.1.166. This issue I have seen as far back as 2018 What am I paying for ???

    2 votes

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  13. lost ratings

    I just spent 2 days rating photo files and now when I open bridge they are gone.

    2 votes

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  14. Tools / Metadata / complete list I've created not showing so I can not edit or or add metadata to photos from templates

    Tools / Metadata / complete list I've created not showing so I can not edit or or add metadata to photos from templates

    The program acts like there is a finite number of metadata templates you can show, currently it gets to about S on my lists then jumps to A. If your go backwards is still skips Z to S

    2 votes

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  15. preview - not updating in bridge after changes in camera RAW

    Latest update to try and fix the problem didn't help.
    Changes made in camera RAW used to update the preview of images in bridge.
    Now they do not.

    Would love to see accurate representations of the changes between the two programs, if anyone has figured this one out (august 2020 update) please let me know

    2 votes

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    0 comments  ·  CAMERA RAW  ·  Admin →
  16. No Copy and Paste of Filenames

    I don't understand why you can't copy and paste into filenames when saving or exporting files in Bridge. When generating lots of sequential documents with different images, it's really frustrating to have to write out the filename every time.

    2 votes

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  17. Colormanagement not working in Bridge

    When viewing a file as thumbnail in Bridge no colors outside the sRGB gamut are shown as they are, and that my screen can perfectly show.
    The example is a tiff in the AdobeRGB colorspace with red 220 as the fill color. The gradient runs from red 0 to red 255, but the values above the level 220 are not shown inside Bride. They are visible inside Photoshop, or any other program I use. Computer Apple MacPro, screen Eizo CG277.

    2 votes

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  18. Loupe tiling image preview for some JPG images - square or low ratio.

    Attached image is a 1500px x 1500px image previewed in Adobe Bridge v. 10.1.0.163

    psd file of same image previews correctly with loupe.
    Issue is more pronounced the smaller the image. Also attaced are screenshots of 200px x 200px psd preview and jpg preview. The jpg preview is tiled.

    2 votes

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  19. Escape Key does not dismiss Camera Raw window

    I know this is a redesign but removing the Escape Key functionality when opening files in Camera Raw is maddening.

    •Bridge 10.1.0.163

    •Open a file in Camera Raw (in my case, Command + R), hit escape, see that nothing happens.

    •macOS 10.14.6

    •Expected result is that the Camera Raw window would go away, and if any changes had been made to files, it would confirm closing the Camera Raw window.

    •Actual result is...nothing happens.

    2 votes

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    2 comments  ·  CAMERA RAW  ·  Admin →
  20. Auto Revert Light Table Mode

    Bridge auto reverts to light table mode when i minimise or go to another window
    Constant resetting of my workspace to get panels back
    Very annoying!

    2 votes

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    0 comments  ·  WORKSPACES  ·  Admin →

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