Skip to content

Report Bugs

Help us with the issues you are facing by taking one of the following actions:

  • VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
  • COMMENT: Join the conversation and help us identify the problem
  • SUBMIT: If you can’t find the issue you are experiencing, report a new one

When filing a new bug, please provide:

  • Version of Adobe Bridge
  • Steps to reproduce the issues
  • Operating System
  • Expected result
  • Actual result
  • Optional- Upload your File or Video

Want to be the first to see the next release of Bridge? Join the Bridge Prerelease Program
For any issues with the Prerelease builds, please use the Bridge Prerelease Forum

Thank you for your time, we really appreciate your feedback.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1533 results found

  1. Error: "Generate pdf failed due to unknown reason"

    Every time I try to output any number of files, I receive this message. I've tried creating a pdf with 1 and 12 images but neither seems to be working. Everything is up to date. Just a simple 2x2 pdf layout

    Tried uninstalling and reinstalling and restarting the computer.

    Anyone else having this issue and found a solution?

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  PDF OUTPUT  ·  Admin →
  2. HW Acceleration Preview of CR2 RAW Files - Unable to pan when zoomed in

    Setup:
    Win11 Pro, 21H2
    Adobe Bridge 12.0.3.270
    NVidia GTX 1080, Studio Driver 516.94
    Bridge HW Acceleration Preview Enabled

    When I preview Canon CR2 RAW Files, I zoom in to 100%, I then grab the image to move around (pan around) to a different portion of the zoomed in image, and the image snaps into random zoomed in portion of the image.

    The problem doesn't occur in SW Rendering mode.

    The problem doesn't occur with DNG or JPG exported version of the same CR2 file.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
  3. Metadata fails to populate (IPTC Core)

    This isn't an "idea," it is something that is broke. I've spend several hours on two different days with chat support, and no one can figure out what is wrong. I have multiple images that I apply metadata templates - actually thousands of images in a wildlife photography application. I've been doing so for many years now. This recently quit working on all images that have been processed (RAW images). If there is an XMP file containing processing instructions, when I apply the information from a metadata template, or enter the information manually, when I leave the images nothing has…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  4. October 2022 Bridge Update -- scrolling issue (Windows 10)

    After the most recent update in Windows 10 (10/21/22) scrolling in Bridge (version 13) now occurs in non-contiguous jumps (i.e., I can no longer scroll through a large image set and see a continuous flow of images). The scrolling action itself is smooth but no longer allows me to scroll through a block more than 10-20 images without skipping to a non-contiguous block of 10-20 images. Quite irritating!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  MISCELLANEOUS  ·  Admin →
  5. Blocked access to 'Adobe Bridge Feedback' site.

    Few days ago after I composed my comment and was about to submit it by a 'Post' button, I accidentally clicked it twice. From that unfortune occurrence any time I visit this site from that computer and the others (with similar IP) or just in the same network provider area I see big white page with only one word in upper left corner: 'Forbidden'.

    When I open a site from my mobile phone (where for browsing internet I have other provider), or in my work (again served by other provider) all is okay.

    I guess some security mechanism blocked my…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  MISCELLANEOUS  ·  Admin →
  6. Content Panel - Typing Won't Jump to File or Folder

    Typing the name (or even the first letter) of the file or folder I want to jump to doesn't always work. It'll work once or twice, then stop working altogether.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  MISCELLANEOUS  ·  Admin →
  7. Duplicated date under posts of user in his profile.

    When you visit any user profile you find each post is signed with current date instead of the date of post creation:

    https://adobebridge.uservoice.com/users/6318583366-krzysztof

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  MISCELLANEOUS  ·  Admin →
  8. Bridge show black line right (several pixels) when view video clips in preview.

    When I start preview videoclip I see black line right side. This Line is not visible if do not start clip play. Also I checked all my video files - all other players show my files correct.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PREVIEW PANEL  ·  Admin →
  9. Unable to apply edits to metadata sometimes

    Intermittent, unpredictable inability to add or apply edits to metadata fields such as IPTC Core using Adobe Bridge 12.0.2 and preceding 12.0.1.246 release. This is particularly unacceptable when editing metadata of multiple selected images. Worse yet, there is no error message generated! You must check file by file, metadata field by field, to see if the edit was applied. This seems to persist in certain image files but not others.

    When only one file has metadata added or edited metadata, clicking the lower right corner “Apply” icon results in either:
    1. the added or edited metadata disappear from the field…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  10. Metadata File Properties: Application field Displays out of date information

    The <Application> field in <File Properties> displays out of date information. If I update a file using PhotoShop Elements 2021 (PSE), the <File Info> field in PSE correctly shows that PSE updated the data. However the equivalent field in Bridge 2022 shows the previous application (ie, my camera). Both ACDSee and IrfanView correctly show that PSE updated the file. I use this field to recall what files have been updated and is therefore important. I may well continue with ACDSee instead.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  METADATA PANEL  ·  Admin →
  11. Bridge fails to display thumbnails on Nikon and Canon raw files

    Latest version of 12.0.3.275 fails to display thumbnails of Nikon's NEF, Canon CR2, CR3 raw files. However, it has no issue in displaying JPEG files.

    It has been revealed, after this case reported to Australian Customer Support that its previous version 12.0.3 does not have the same issue. It displays all raw and JPEG files. I now have to roll back to previous version and wait until this problem is fixed.

    I believe this issue is a serious matter that could affect your Nikon and Canon photographer community who use Bridge as a browser on their images before they access…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  12. Camer Raw Auto Exposure ONLY

    I'm trying to create a preset in ACR that will use the Auto tone adjustments on the Exposure slider ONLY.

    In the Create Preset settings, I unticked all the options except for the "Exposure" check box and the "Apply Auto Tone Adjustments" box.

    However, when I use this preset on images it changes ALL the sliders in the "Basic" section, and not just the Exposure ONLY. How come?? And is there a way to do the exposure only? If not, why not?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CAMERA RAW  ·  Admin →
  13. Bridge 2022. Error en Batch rename

    Version 12 error. I have reinstalled version 11 and it does not appear. Attached Chat

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  14. Adobe Bridge Version 12.0.1.246 New search > find box: pull down lists do not work on any option

    Adobe Bridge Version 12.0.1.246 New search > find box: pull down lists do not work on any option (win 11)

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  15. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  METADATA PANEL  ·  Admin →
  16. Adobe Bride 2022 batch rename

    Batch rename is just grayed out. I can't click it. I've given permissions, I've done the reset/purge game. Just simply grayed out. Any ideas?

    Or otherwise, any other programs that people use to do this same feature? I'm not married to Bridge and I'm sure some other thing would be less buggy than the hell that is Adobe.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  BATCH RENAME  ·  Admin →
  17. Bridge freezing when there is a non-accessible (smb) remote share pinned on favorite panel (but found a way to avoid it)

    1) I added a path to a remote synology NAS share on favorite panel. This share is only reachable when i'm at the office
    2) if it's non reachable (when i'm home), every time i symply make a click on a picture, it totally freezes Bridge (12.0.3.70) for about 10/15 seconds
    3) I removed this share from the favorite panel, and everything works now fluently.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  FOLDER PANEL  ·  Admin →
  18. Can't open bridge in macOSMOnterey. Immediately crashes with error code 205

    I cannot open or use bridge at all since purchsasing my new macBookPro with osMonterey 12.4. I have reinstalled several times, tried a prior version, reset preferences and nothing works and the app is useless making it impossible to use camera raw. I'm very frustrated that there has been no help for this.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  CRASH  ·  Admin →
  19. video preview locks, won't stop playing, user cannot deselect.

    When previewing a video the player may make the current video 'undeselectable', it will no release the video. If I pause playback the video pause for a few seconds, then begin playing again, sometimes at a faster speed. The controls become meaningless at this point. When it 'self-starts' after the pause, the button icon does not switch from play to pause, it stays as play. It will change each time you click it after this, but plays regardless. The only way escape this loop is to wait for the video to reach the end, then select another item, or move…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  20. Grayscale image distorted inside Bridge Thumbnail

    Just updated Bridge to 12.0.3.270.
    Saved out a PSD from Adobe Illustrator as Grayscale.
    The thumbnail was distorted. Tried to copy past. Same thing.
    Changed to RGB. Cleared up.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

Feedback and Knowledge Base