Skip to content

Report Bugs

Help us with the issues you are facing by taking one of the following actions:

  • VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
  • COMMENT: Join the conversation and help us identify the problem
  • SUBMIT: If you can’t find the issue you are experiencing, report a new one

When filing a new bug, please provide:

  • Version of Adobe Bridge
  • Steps to reproduce the issues
  • Operating System
  • Expected result
  • Actual result
  • Optional- Upload your File or Video

Want to be the first to see the next release of Bridge? Join the Bridge Prerelease Program
For any issues with the Prerelease builds, please use the Bridge Prerelease Forum

Thank you for your time, we really appreciate your feedback.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1607 results found

  1. I accidentally deleted my BKF file. Can I recover it?

    BKF Recovery Software is an all-in-one solution designed to recovery deleted BKF files and repair inaccessible or corrupted BKF files efficiently. Featuring a simple and user-friendly interface, it is accessible to users of all skill levels. The software’s advanced recovery algorithm ensures the retrieval of the maximum possible data in minimal time. It also addresses various types of Windows Backup file errors, including those related to Windows NTBackup and Symantec VERITAS Backup Exec.

    Steps to follow:

    • Launch the BKF Recovery Tool and click Open to add BKF files.
    • Choose either Complete or Partial range for scanning, then click OK.
    • Preview…
    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  WORKSPACES  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Which is the most used Office 365 Backup Tool?

    The SysInfoTools Office 365 Backup Tool is a dependable software for backing up Office 365 mailboxes and restoring OST/PST files. It enables users to securely download and save emails, attachments, contacts, and calendars locally or migrate them to G Suite, IMAP, or Office 365. Featuring enhanced mailbox previews and instant OST/PST restoration to M365, this intuitive tool ensures comprehensive data protection, making it a perfect choice for businesses of all sizes.

    To Learn More:- https://www.sysinfotools.com/office365-backup.php

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  WORKSPACES  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Filmstrip

    When I browse and select my files I usually prefer FILMSTRIP mode and I've always had on the left the folders' panel to navigate into and in the main panel the file displayed enlarged and finally, in the bottom part, the panel showing thumbnails. In this set up the thumbnails in the bottom panel always schroll in orizontal direction by default.
    In these last days I had to switch from vertical to horizontal direction showing, but now I can't modify this feature. Until today I 've changed the showing direction by the panel view/thumbnails. How can I fix this?
    MacOS…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. preview window corrupt

    Recently I have been having trouble with bridge when looking at files on my sd card. They appear corrupt but when I click on a thumbnail and hit the space bar, after it loads the preview, those colors go away and then when I back out out the enlarged preview, the thumbnail is normal.

    When I click on the thumbnail and go to camera raw, the image shows normal (sometimes) but then when backing out the thumbnail still has the lines and colors until I hit the space bar.
    When I double click on the preview that appears corrupt, to…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Which is the best ICS converter to convert ICS into PST?

    To convert ICS into PST file format use the SysInfoTools ICS Calendar Converter which is a powerful tool designed with a highly advanced algorithm to seamlessly convert .ics files across various versions of the Windows OS. This versatile software allows users to convert and save ICS files into multiple formats, including Outlook PST, PDF, HTML, EML, CSV (both General and Google CSV formats), JPG, DOCX, and more. It supports batch conversion of multiple Calendar files simultaneously, ensuring efficiency and convenience. Additionally, the software imposes no restrictions on ICS file size and maintains the original hierarchy of the data. Its user-friendly…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  WORKSPACES  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. How to Migrating One Google Workspace to Another Google Workspace?

    Many Google Workspace users need to transfer all their Google Workspace data from one account to another. In such cases, the Google Workspace Backup Tool is the perfect solution for quickly and accurately migrating data between G Suite accounts with complete precision.

    To Know More:- https://www.sysinfotools.com/google-workspace-backup.php

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  WORKSPACES  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Non-ASCII Accented Characters issue in Batch Rename

    Trying to replace accented characters like éèêëàâä… with their ASCII plain-letter equivalent (in these examples, e and a) failed.
    I even tried using Unicode and Regex, but it looks impossible.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  BATCH RENAME  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. How do I Import OST File data into Google Workspace?

    The OST to PST Converter Tool is a useful tool that converts OST files into Google Workspace format, including emails, calendars, tasks, notes, and journals. It can also convert OST files into PDF and other formats. The software allows you to move OST files to Office 365 and other cloud-based email services like Gmail, Yahoo, IMAP Server, Thunderbird, Hotmail, and more.

    Here are the simple steps to convert OST to Google Workspace:

    1. Download and install the OST to PST Converter software on your PC.
    2. Click the "Select Files" or "Select Folder" button to choose the OST files, then click "Next".
    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Bridge 15.0.2.432 "copy path" gives me an error dialog "ReferenceError: vers is undefined34"

    In Bridge, I wanted to use a path to a file elsewhere. I right-clicked to bring up the context menu on the Thumbnail and selected "Copy path." An error dialog appeared stating, "ReferenceError: vers is undefined34."

    Nothing is copied to the clipboard.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. 部分png文件无法预览

    无法预览部分png图像,而其他png图像可以。无法预览的这部分图像,在别的图片查看器可以正查常打开,在系统资源管理器和预览窗口均可以预览。

    系统环境为win11
    下载图片的浏览器为chrome
    下载图片的网站为https://huaban.com/
    下载图片的插件为Fatkun图片批量下载

    已尝试清空文件夹高速缓存
    已尝试重装bridge
    均无法解决

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Full Screen Preview / Spacebar Command on Video Files

    Currently, Full Screen Preview/Spacebar doesn't initialize directly over a video media.

    However, Full Screen Preview does work if you begin on another media type (still image, or any other filetype) and then navigate to video.

    Because of this, it seems there is no performance or technical reason Full Screen Preview can't be directly executed with video media.

    Perhaps this is indeed a bug?

    Thank you in advance for your time.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  FULL SCREEN MODE  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Bridge does not work with PSB format metadata

    I noticed that when saving a PSB format file from Photoshop, that Bridge is not seeing the metadata. This would be a Photoshop bug as well, as when I check in Photoshop (File Info), the metadata are not there (sorry, I am referring to the IPTC metadata - camera metadata are indeed there). So, I enter the metadata in Photoshop and save the PSB file. I reopen it to check that it is there, and it is. But when I look at the file in Bridge, Bridge is not seeing the IPTC metadata.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  METADATA PANEL  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  FILE INFO  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Camera raw mask brush disappears when trying to edit masks applied to DNG Files

    If I make a mask (say using the select subject tool) and then try to add/subtract areas from that mask by selecting "brush" then the brush tool disappears when I try to move it over the image... so I cannot see where the brush is or how to move it...

    I don't think the brush is actually working then anyway as I cannot seem to be able to subtract anything even when I manually change the brush size.

    Sometimes it seems to half work and sometimes not. I'd say for sure that using the brush tool to add/subtract from, at…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CAMERA RAW  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Mac Mini M4 pro image tears

    loop view video view image tears as you inspect the image, suspect hardware incompat with video support on M4pro silicon chip

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PREVIEW PANEL  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Bridge 2025 Loupe & Scrolling sticks still when trying to move slowly.

    Max OSX 15.2 MacBook Pro M4 Max.

    Moving a loupe over an image, when moving slowly there is NO movement at all! This is true if using a trackpad or mouse.

    This also affects scrolling of the content files/images. When scrolling slowly there is no scrolling, zero!

    To move a loupe around you need to move quickly, but then when reducing speed it'll suddenly stick again. So you either have fast movement or none, it's bad.

    Bridge was never like this in early versions, nor should it be now! Fundamental bug needs fixing ASAP!! PLEASE!! Adobe this is 2025 and…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  PERFORMANCE  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. "Light Table" mode: Continued high CPU usage

    See Update #1, 2025-01-16 below.
    See Update #2, 2025-01-16 below.

    When using the latest version of Bridge (15.0.2.432) I have noticed that sometimes Bridge has a continued (very) high CPU usage for no reason. I can replicate this 100% (system details below):

    1. start Bridge

    2. enter "maximized" mode for the Bridge app window (so that the Bridge window fills the whole screen)

    3. enter "Filmstrip" mode

    4. go to a folder with more than around 40 images (see below *)
         (I have tested this with both small JPEGs and with large TIFFs, see also about filters below)

    5. Bridge may or may not generate…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  PERFORMANCE  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. bridge folder tree messed up

    Unless in full screen, the folder link tree looks like this. Totally unusable. I have to find the correct folder via finder and drag it to bridge.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  FOLDER PANEL  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Which is the Best OST to PST converter to download?

    The best OST to PST converter to download depends on the features you need, but one of the top-rated tools is the FRT Freeware OST to PST Converter. This tool is highly recommended due to its:

    Key Features:

    1. Batch Conversion: Convert multiple OST files to PST format at once.
    2. Maintains Data Integrity: Preserves the original folder structure, emails, attachments, and metadata.
    3. User-Friendly Interface: Easy to navigate, making it ideal for both beginners and experienced users.
    4. Quick and Reliable: Fast processing time without compromising data quality.
    5. Free Trial: Allows you to test the software before committing to a purchase. (https://www.filesrecoverytool.com/ost-converter.html
    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  INSTALL  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Cannot shift Capture Time by more than 24 hours, 59 minutes, and 59 seconds

    I copied about 200 photos to my Mac from a camera whose date and time were exactly 1088 days, 3 hours, 21 minutes, and 28 seconds behind the correct date and time. I discovered that the user interface to set the "Date Time Original" field in the Exif metadata only allows the user to adjust the time on a batch of photos by a maximum of 24 hours, 59 minutes, and 59 seconds. I had to adjust the batch of photos by 3 hours, 21 minutes, and 28 seconds, and then tediously go through and change the date on each…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback and Knowledge Base