Report Bugs

Help us with the issues you are facing by taking one of the following actions:

  • VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
  • COMMENT: Join the conversation and help us identify the problem
  • SUBMIT: If you can’t find the issue you are experiencing, report a new one

When filing a new bug, please provide:

  • Version of Adobe Bridge
  • Steps to reproduce the issues
  • Operating System
  • Expected result
  • Actual result
  • Optional- Upload your File or Video

Want to be the first to see the next release of Bridge? Join the Bridge Prerelease Program
For any issues with the Prerelease builds, please use the Bridge Prerelease Forum

Thank you for your time, we really appreciate your feedback.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Can't name new folder right after creating it.

    In "Thumbnail only" mode I can't name new folder right after creating it in FOLDER PANEL. New folder appears with name "New Folder", then I have to right click (Win) on it and select "rename" option.
    CONTENT PANEL: In addition: I can't rename folders in "Content" panel by "right mouse click" at all, - in dropdown menu there no "rename" option, guys!!!

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  FOLDER PANEL  ·  Flag idea as inappropriate…  ·  Admin →
  2. Favorites sidebar deletes folders when drive is not attached

    I frequently access files on two external drives (a camera SD card and a SSD for photos). I keep a few folder shortcuts to both of them in the Favorites sidebar and occasionally forget to plug one in when starting work. If I click on a shortcut to a drive that's not plugged in, it gets deleted from favorites. Highly annoying as I have to drag it back into favorites once it's plugged in. Would be great to have the option to keep or delete the favorite instead of auto-deleting it when it can't be found.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  FOLDER PANEL  ·  Flag idea as inappropriate…  ·  Admin →
  3. When renaming in folders tab, scrolling causes the name to revert back to old name.

    when you are renaming files in the folder pannel, scrolling while it is still selected dismisses the change.

    Really frustrating because i can't work out how to put suffixes on batch renders the way i need them so have to rename 100 folders individually, which is taking long enough without that bug

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  FOLDER PANEL  ·  Flag idea as inappropriate…  ·  Admin →
  4. Bridge 2020 reverting back to Desktop Favorites Folder

    Adobe Bridge 2020 keeps reverting back to my desktop folder every hour or 2. It doesn't matter what folder I am working out of. Even with multiple windows open, they will all revert back to my desktop folder and I have to spend a lot of time digging through folders to find the files I am working on. Most of the files are buried 3 or 4 layers deep in Bridge. Does anyone know why this is happening or how I can fix it? Or is this just a bug?

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  FOLDER PANEL  ·  Flag idea as inappropriate…  ·  Admin →
  5. Bridge 2020 - Scrolling is JUMPY

    Loving that Bridge is getting some attention now. Looks like some nice improvements were made. HOWEVER.

    Scrolling with a magic mouse in the folder panel is WAY too fast.
    158px per tick!

    Can we please have some acknowledgement here?

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  FOLDER PANEL  ·  Flag idea as inappropriate…  ·  Admin →
  6. "NEED MORE INFO" Suggestion - Moderators should require a FOLLOW UP

    It seems that this forum's moderators were not taught to follow up.
    NEED MORE INFO is an option for a Moderator to click but then they forget to actually ASK. What info do they need.

    For example. regarding how their Folders Panel doesn't work with the Magic Mouse.

    They have screen shots:
    https://adobebridge.uservoice.com/forums/905377-report-bugs/suggestions/36282841-scrolling-in-bridge-is-still-broken

    video evidence:
    https://adobebridge.uservoice.com/forums/905377-report-bugs/suggestions/36299365-scrolling-is-impossible-with-a-magic-mouse

    Abhishek Seth listed them as NEED MORE INFO. and asked "which panel is facing this issue" (which was silly because the post had screen shots of the folder Panel)

    But then they didn't ask for what info they require. or say thank you, or…

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    BUG- ISSUE FILED  ·  2 comments  ·  FOLDER PANEL  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  FOLDER PANEL  ·  Flag idea as inappropriate…  ·  Admin →
  8. scroll

    Having an issue while scrolling through folders or images in Bridge in Essentials main screen. The scrolling is very jumpy and appears to be going backward - down when scrolling up and up when scrolling down. System is an iMac running High Sierra 10.13.8. This began with the latest update of Creative Cloud to 2019. I'm also getting a blank smaller window that opens briefly on top of the Bridge screen then vanishes.

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  FOLDER PANEL  ·  Flag idea as inappropriate…  ·  Admin →
  9. scrolling is impossible with a magic mouse

    I was requested to add a video of what it looks like to use a mouse in the folder panel.

    Sorry for anyone that gets sick, i was trying my absolute best to make it move smoothly.

    as you can see this is less than fun.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  FOLDER PANEL  ·  Flag idea as inappropriate…  ·  Admin →
  10. CAN'T SELECT MULTIPLE FOLDERS IN FOLDER PANEL (CTRL CLICK or SHIFT CLICK)

    Cannot select multiple folders to work with.

    Bridge ver: 9.0.1.216 x64

    Windows ver 7 Home Premium V6.1 build 7601: service pack 1

    EXPECTED ACTION: Select folder in folder panel (click) then use SHIFT CLICK or CTRL CLICK to select additional folders

    ACTUAL ACTION: Highlights 2nd folder and loses 1st (or others) folder (s)

    Example: Cannot copy or move or do any action to multiple folders at a time in folders panel.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  FOLDER PANEL  ·  Flag idea as inappropriate…  ·  Admin →
    NOT A BUG  ·  Abhishek Seth responded

    This is as designed behavior.
    Were you able to do this in earlier versions of Bridge?

  11. Folder tree folds up when on network drive

    When browsing folder on the network drive, the folder structures shows for 2 seconds and then folds back to 'My PC' and 'Desktop'.

    With the previous release, I could unfold manually and work like that. With 2019, after a while it folds up again and I have to restart.

    Thx for taking a look.

    Cheers

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  FOLDER PANEL  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base