Report Bugs
Help us with the issues you are facing by taking one of the following actions:
- VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
- COMMENT: Join the conversation and help us identify the problem
- SUBMIT: If you can’t find the issue you are experiencing, report a new one
When filing a new bug, please provide:
- Version of Adobe Bridge
- Steps to reproduce the issues
- Operating System
- Expected result
- Actual result
- Optional- Upload your File or Video
Want to be the first to see the next release of Bridge? Join the Bridge Prerelease Program
For any issues with the Prerelease builds, please use the Bridge Prerelease Forum
Thank you for your time, we really appreciate your feedback.
95 results found
-
Editing metadata in PDF crashes Bridge
When trying to change a keyword in a PDF, Bridge goes to 100 % CPU and eventually crashes. Have tested on both M1 and Intel CPU. Version 11.0.2.123
2 votes -
After Bridge crash Color sync is switched off
After Bridge crash Color sync is always switched off
1 vote -
Bridge crashes previewing psb or bigger psd files
Bridge crashes previewing psb or bigger psd files
1 vote -
Bridge crashes when editing image in Camera Raw
Bridge 11.0.1.109
Select image in Bridge and open in Camera Raw.
Big Sur 11.2.1, iMac late 2014, 3.5 GHz Quad-Core i5, 8GB mem, Radeon R9 M290X.
Attempting to adjust any controls in camera raw will cause an immediate crash.
Also, when camera raw opens, most of the icons and controls are disfigured with weird graphics.
1 vote -
Crash from Bridge to Camera Raw
Bridge crashes when I open files from Bridge to Camera Raw (command+R).
It's really annoying. And everything is slower than before.2 votes -
PATCH in ZOOM (camera raw) = CRASH
Bridge 11.0.1.109, ACR always updated (now 13.1.0.658) on Win10/64 updated, Italian loc.
- open a raw (CR2) file, start working on it with ACR, zoom, patch, zoom in or out, patch something, use circular or gradient filters, zoom, patch ... CRASH. Expected result: working as long as needed on a single or multiple files without crashing NOR slow operations. I perfectly remember it wasn't slow.
Actual result: S-L-O-W , crash, no work saved, bridge loses the directory position. I have to restart. I thought it would be an hardware error. It's not! Everything worked before.
This since last CC update.
News…2 votes -
Bridge freezes - especially in Full Screen Preview
For the past month or so, when working in bridge, either viewing thumbnails, in full screen preview, moving files, etc, it freezes. I cannot make anything in the software work, sometimes for over a minute and sometimes I have to use task manager to close. I have version 11.0.0.83 on a pc.
2 votes -
Crash Camera Raw
Camera Raw often crashes and the Mac no longer responds to commands. I have to force restart.
2 votes -
file replacement error deleted both copies
HI! I NEED URGENT HELP.
Bridge just vanished with my back up files from my last job.
I made a copy of it in the organization process, and it shown me a error message when I told bridge to replace these same files back there.
After clicking "OK" the hole original backup folder what gone, taking all the files I send to replace with it.It is not on trash nor anywhere else in my computer.
Thus file replacement error deleted both copies.
2 votes -
Bridge freezes up on Windows 10.
Bridge freezes up on Windows 10. I have to close Bridge by using Task Manager. Bridge version 11.0.0.83
5 votes -
Bridge 10.1.1.166 and PS 22.0 not talking nice
Installed new updates, shut down machine after completion, rebooted Win10 pro, opened Bridge to resume work. Opened a file in camera raw. finished preliminary edits, instructed Bridge to open in PS 22.0.
PS never opened the file. Tried to open from Bridge using 'Open With' command. Same result - locked-up app. Cannot close app window with X command. Had to close with task manager, instead. Opening the same file directly from HD folder worked fine.1 vote -
Bridge 2021 doesn’t open or crashes on startup on iMac.
Bridge 2021 doesn’t open or takes a very long time to open on iMac. If it opens at all, Bridge freezes or crashes completely as soon as any photo is selected. Occasionally it will continue, but then freezes on the second photo.
2 votes -
HEVC Video Crashes Adobe Bridge 2021
Video files create on iPhone - HEVC format - cause Bridge 2021 to hang when that file is selected, or among a group of files selected. dynamiclinkmediaserver.exe may be part of the culprit in that trying to move a HEVC file after Bridge 2021 hangs results in a 'file busy' response from Windows. Killing the dynamiclinkmediaserver.exe process frees up the file(s). Bridge 2020 does not have this issue. This happens on multiple machines and I suspect should be easy to repeat.
2 votes -
High CPU usage
Having generated previews and doing nothing, the CPU load is 80-100% !!!
When running the previous version, the CPU load is only 1%
At the moment, viewing and tagging photos is almost impossible with such high CPU usage11 votes -
High CPU usage
Having generated previews and doing nothing, the CPU load is 80-100% !!!
When running the previous version, the CPU load is only 1%
At the moment, viewing and tagging photos is almost impossible with such high CPU usage9 votes -
Bridge è troppo lento nel visionare le immagini! Inoltre, in modalità anteprima a SCHERMO INTERO, comincia a lampeggiare lo schermo!
Bridge è troppo lento nel visionare le immagini! Inoltre, in modalità anteprima a SCHERMO INTERO, comincia a lampeggiare lo schermo!
Ho un iMac 2020, processore i9 e 40Gb di RAM.1 vote -
Bridge freezes mid-edit, causing my computer to automatically restart
I just updated to 11.0 and have been working on the same 5 photos for hours. It's crashed/restarted my computer 3 times.
I'm working on a iMac 2015 macOS Catalina version 10.15.7
1 vote -
Adobe bridge 2019 & 2020 crashes iMac 2015
Adobe Bridge crashes iMac all the time. Please help. Seriously affecting workflow.
3 votes -
Won't open, system error
My Bridge CC 2020 suddenly won't open. It says, "The operation could not be completed. An unknot operating system error has occurred." When I click on OK, it just pops up a new and identical error message. I have to force quit it.
1 vote -
Bridge repeatedly Freezes after about an hour of use
This is a BUG report
I'm working on the latest version of Bridge 10.1.1.166 using Catalina 10.15.6 on a new iMac (Retina 4K, 21.5-inch, 2019) and 16GB DDR4 Ram
Everything else works fine, including PhotoShop. When using Bridge however, and this has not happened before latest update, it just FREEZES after about an hour of use. I have to Force Quit to clear the screen. This then happens repeatedly. However, if I leave the machine overnight and then restart, things seem to work again for about an hour and then it freezes again.
I am an 80 year old pensioner…
1 vote
- Don't see your idea?