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85 results found

  1. Adobe Bridge "Get Photos from Camera" bugs RAW files, causing "File Info" to crash when editing multiple RAW files.

    So I spent a couple of hours trying fresh installs, no scripts, fresh preferences etc.....

    I believe I have found a bug which causes RAW files to become bugged after importing RAW files with Bridge's "Get photos from Camera".

    My normal workflow was to import my RAW's in Bridge using the 'Get photos from camera'.
    I would then select all RAWs & use 'File Info' to edit the Metadata of all files at once.

    Recently after an update, Bridge's 'File info' would crash if I selected multiple RAWs to edit, but work fine on a single RAW.

    If I copy…

    1 vote

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    0 comments  ·  CRASH  ·  Admin →
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  2. Bridge

    Bridge starts and open, after 5 second, Bridge close automatic. I must open PH and the open Bridge then Bridge stay open! If not it open and close. Someone who now wats wrong?

    1 vote

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    0 comments  ·  CRASH  ·  Admin →
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  3. Cannot load different pictures to camera raw from adobe bridge and bridge shuts down when I do this

    I can not load a few photos to camera raw. When I do this bridge crashes and shuts down. Als if I try to edit a lensflare in photoshop, photoshop crashes. This is new for me since 2 weeks ago. I use photoshop CC

    1 vote

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    0 comments  ·  CRASH  ·  Admin →
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  4. Adobe Bridge 2020 crashes on starting in conflict with Tree Shade extension.

    Adobe Bridge 2020 crashes on starting up when Tree Shade extension files in 'Startup Scripts' folder.

    1 vote

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    BUG- FIX RELEASED  ·  2 comments  ·  CRASH  ·  Admin →
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  5. New Adobe Bridge 2019 freezes

    Working in the new Adobe Bridge 2019 today. After working a while, the screen freezes - I can move cursor, etc. however cannot open a file, make a selection, quite Bridge, etc. Only option is to Force Quite Bridge on Mac (current OS) and open again. Open the apps, make a selection and then freezes again. Done this multiple times with same affect. Can no longer continue my work. Was working OK when first installed, however no longer.
    P.S. THIS IS A BUG REPORT - NOT AN IDEA AS POSTING BUTTOM IMPLIES. CLICK ON "REPORT BUGS" ON RIGH SIDE AND…

    31 votes

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    BUG- FIX RELEASED  ·  20 comments  ·  CRASH  ·  Admin →
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  6. Bridge has encountered a problem with the display driver, and has disabled GPU rendering which uses the graphics hardware.

    While in Windows Explorer, right click on an image or folder -> Open with Bridge

    Opens Bridge, shows the below message, doesn't respond and closes shortly after.
    "Bridge has encountered a problem with the display driver, and has disabled GPU rendering which uses the graphics hardware. Please restart Bridge for an optimal experience.
    Check the manufacturer's website for the latest software."

    Happenes on PC with Windows 10 and Nvidia GeForce GTX 650
    and new Surface Pro 6 with Windows 10 and Integrated Intel UHD Graphics 620
    Drivers are checked and up to date.

    Opening a file/folder from the explorer the…

    11 votes

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    6 comments  ·  CRASH  ·  Admin →
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  7. Bridge freeze and crash on Batch Rename

    Version 9.0.3.279, Win 10
    Batch rename causes freeze.
    Forced quit required.
    Repeatable - happens EVERY time.
    Uninstall/reinstall does not resolve.

    Other bugs in current version
    - cannot select first image in a stack when stack is collapsed.
    - not all subfolders visible (view set to show folders/hidden/reject files) some folders are visible, sometimes. Not dependent on number of images/folders (ie. not excessive quantity of files) All become visible when "show items from subfolders" checked, though obviously also showing everything in folders also!.

    9 votes

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    0 comments  ·  CRASH  ·  Admin →
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  8. Bridge has encountered a problem with the display driver, and has disabled GPU rendering which uses the graphics hardware. Please restart Br

    Bridge has encountered a problem with the display driver, and has disabled GPU rendering which uses the graphics hardware. Please restart Bridge for an optimal experience.
    Check the manufacturer's website for the latest software.

    12 votes

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    12 comments  ·  CRASH  ·  Admin →
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    NOT A BUG  ·  Abhishek Seth responded

    This is a feature that helps you auto detect a corrupt GPU and turns on software rendering for quality preview and thumbnail.
    If you correct issues with GPU, this setting will automatically turn off.

  9. Bridge crashes while starting viewing a collection

    I can not open Bridge anymore. Whenever Bridge starts while a collection is being displayed, it will freeze and crash right away. Since I closed Bridge last time after working on a collection it will automatically start viewing thiscollection. That is a problem. It is now impossible to start Bridge anymore since it will freeze and crash immediately.

    The collection contains about 400 pictures. No way to start the app anymore without a work around (right click on a picture in explorer "open in Bridge").

    Please fix asap.

    4 votes

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    2 comments  ·  CRASH  ·  Admin →
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  10. Bridge Crashing or Becomes Unresponsive

    I posted a while back when the new 2018/2019 Bridge came out in November. It was full of bugs for us from slow loading to crashing, etc. Now although the load seems to have picked up speed, I'm getting random crashes. We avoid Lightroom as it doesn't fit our Journalistic workflow, but Bridge isn't helping matters when we are trying to sort, tag and rename and it locks up.

    Version: 9.0.3.279 x64
    *Cache is compacted and purged daily
    Lenovo i5 6th gen desktop
    16G Ram
    1TB drive (always 60-80% free space)

    We update the Ap every chance we get in…

    2 votes

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    1 comment  ·  CRASH  ·  Admin →
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  11. crashes when deleting rejected items

    Adobe Bridge version 9.1.0.338 repeatedly crashes when I instruct it to delete all the items displayed. Specifically each JPEG is stacked with the corresponding RAW (using a script), I then mark some as 'Rejected', I then 'Show Rejected Items Only', select all of these (via control A), then right click/delete (to Recycle Bin). The crash occurs during the progress bar of the delete operation. On re-launching Bridge I need to relocate the working folder, however I find that Bridge had managed to successfully delete all of the marked items.
    I have returned the crash reports to Adobe.

    1 vote

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  12. 1 vote

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    3 comments  ·  CRASH  ·  Admin →
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  13. 1 vote

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    2 comments  ·  CRASH  ·  Admin →
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  14. Bridge crashes after 1 minute, ni matter if nothing is done or something is done, i have 35 crash reports now, which i can supply to you

    Bridge crashes after 1 minute, ni matter if nothing is done or something is done, i have 35 crash reports now, which i can supply to you. This is a report for adobe tech support !..THIS IS N O T a report for other users to be commenting on. I am NOT interested in other users oppinions. ONLY ADOBE TECH SUPPORT ....

    1 vote

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    0 comments  ·  CRASH  ·  Admin →
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  15. White message box when starting Bridge

    After updating to Bridge 2019 the white message box started appearing when launching Bridge (attached screenshot). It appears for several seconds and I have to wait eveytime for it to go. If I close the message Bridge closes entirely.

    2 votes

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    3 comments  ·  CRASH  ·  Admin →
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  16. Bridge 2019 Crashes after Space Bar Preview (macOS Mojave)

    Bridge CC 2019 Crashes on Full Screen "Space Bar" preview on macOS Mojave. All system programs shut down and I am sent back to the log in window. No crash report is generated.

    2 votes

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    2 comments  ·  CRASH  ·  Admin →
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  17. GPU problem - GTX 1050ti

    Adobe Bridge says there is a problem with the GPU. I have the latets Adobe Bridge, the latest Nvidia drivers and i get this error. (see screenshots).

    Whats is the problem, is this okay? I think it works great but it is a bug in the adobe software.

    Greetings from Holland ♥

    1 vote

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    2 comments  ·  CRASH  ·  Admin →
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  18. Hanging in "still" suddenly for many many time. No response! Need to force quit and restart!

    Hanging in "still" suddenly for many many time. No response! Need to force quit and restart!

    3 votes

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    BUG- FIX RELEASED  ·  3 comments  ·  CRASH  ·  Admin →
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  19. Writing metadata to files on a Windows share (XMP interface or star ratings/labels) freezes Bridge on Mac OS

    Setup: Windows Server 2012r2 shares, using Bridge with MacOS Mojave (latest versions of each).

    Writing any type of metadata to some file types on our Windows Server 2012r2 shares causes Bridge to freeze. Unfortunately .indd files are one example and the labelling of them is central to our workflow. It starts responding again eventually but each write takes around a minute (and this is over a fast network - mixed 10gbe/1gbe, reads/writes of huge video files get thrown around on here with no problem).

    It also freezes InDesign (though not Photoshop, Chrome, etc.) and won't all you to browse other…

    2 votes

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    2 comments  ·  CRASH  ·  Admin →
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  20. Broken

    Help! Bridge CC 2019 is broken. Just downloaded. Program is freezing. Can't provide more info. Doing basic selection/edit work, rating, etc. Program freezes and requires force quit.

    MacBook OS 10.13.6

    4 votes

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