90 results found

1. "HRESULT error: The GPU device instance has been suspended" after upgrading to version 13

   Bridge pops up the "HRESULT error: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action." error dialog when I select the second image.

   Bridge Version: 13.0.0.562

   Steps to Reproduce:
   - Open Bridge
   - In the Folders tab select a directory
   - select any image
   - select any other image
   -> Error dialog comes up.
   -> Dismiss the dialog and Bridge closes (crashes?)

   Operating System:
   Windows 11 version 22H2
   Most recent patches installed
   KB5018496 installed
   KB5018341 installed
   Acer A515-54 laptop
   Windows Update says all my drivers are up to date.
   I have cleared the Bridge cache.
   I have un-installed Bridge, not keeping any personal settings, and then
   re-installed it.
   I didn't have any issues with using Bridge version 12 on this system, and
   wish I hadn't deleted it (using the CC Desktop App) last night.

   Device name LAPTOP-12VDK04N
   Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GHz
   Installed RAM 12.0 GB (11.7 GB usable)
   Product ID 00325-96665-15178-AAOEM
   System type 64-bit operating system, x64-based processor
   Pen and touch No pen or touch input is available for this display

   Edition Windows 11 Home
   Version 22H2
   Installed on ‎2022-‎10-‎28
   OS build 22621.755
   Experience Windows Feature Experience Pack 1000.22636.1000.0

   Expected Result:
   The second image should be displayed in the top half of the Filmstrip view.

   Actual Result:
   The HRESULT dialog described above is displayed. If I ignore the dialog, I can still
   interact with the main Bridge window, but the newly selected image is not being displayed.
   The first-selected image is still being displayed. As soon as I dismiss the HRESULT
   error dialog, Bridge imediately closes (crashes?).

   Notes:
   - I updated to Windows 11 version 22H2 from the previous Windows 11 version (21H2?)
   last night, which is also when I upgraded from Bridge 12 to Bridge 13.
   - DxDiag didn't find any issues when I ran it today.

   Bridge pops up the "HRESULT error: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action." error dialog when I select the second image.

   Bridge Version: 13.0.0.562

   Steps to Reproduce:
   - Open Bridge
   - In the Folders tab select a directory
   - select any image
   - select any other image
   -> Error dialog comes up.
   -> Dismiss the dialog and Bridge closes (crashes?)

   Operating System:
   Windows 11 version 22H2
   Most recent patches installed
   KB5018496 installed
   KB5018341 installed
   Acer A515-54 laptop
   Windows Update says all my drivers are up to date.
   I have cleared the Bridge cache.… more

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   BUG- FIX RELEASED  ·  AdminSwati (Admin, Adobe Creative Cloud Bridge) responded

   Hi,

   
   

   The mentioned issue is fixed in the latest patch release #13.0.1.583, Please install and confirm if that fixes the issue.

   You can refer the issues fixed in the patch @ https://helpx.adobe.com/bridge/kb/fixed-issues.html

   
   

   Thanks,

   Bridge Team

2. File displayed twice

   I am getting some files displayed twice in the Filmstrip view, which is followed by a crash. clicking on either of the displayed duplicate causes the screen to go funny, then restore.In the screenshot, the PSD is displayed twice.

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3. Continous crashes on 13.0.2 after previews and exiting photoshop jobs.

   Bridge is bugged as hell. It crashes very often after I change ratings or I come back from photoshop.

   The new panel interface is not only USELESS but introduced lags bejond human acceptability limits. Up to 3 seconds for thumbnail filter and update operation. Microsoft explorer is way faster

   I had already to buy a third party software (photomecanic) for culling photos because your software is too slow while previewing CR3 files.

   Since the last update the duplicate file previews bug is back. I get multiple icons for the same file in the folder.

   The bug report window, wich I got used to see too often, does not even support selection of text or cursor insertion by mouse.

   We are not beta testers.

   Bridge is bugged as hell. It crashes very often after I change ratings or I come back from photoshop.

   The new panel interface is not only USELESS but introduced lags bejond human acceptability limits. Up to 3 seconds for thumbnail filter and update operation. Microsoft explorer is way faster

   I had already to buy a third party software (photomecanic) for culling photos because your software is too slow while previewing CR3 files.

   Since the last update the duplicate file previews bug is back. I get multiple icons for the same file in the folder.

   The bug report window, wich I… more

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4. BRIDGE 2022 CRASHES WHILE VIEWING FOLDER WITH TIFFS AND EPS FILE FORMATS

   BRIDGE 2022 CRASHES WHILE VIEWING FOLDER WITH TIFFS AND EPS FILE FORMATS

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5. View in bridge

   13.0.1.583
   Open in bridge only works one time per session

   it seems that even after our 2 hour long meeting of all the bugs and things adobe needs to address they still do not care.

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6. Silent crash when viewing TIF with text layer

   Bridge goes down without further notice when entering a directory with TIF file(s), that have a text layer in it. I think it is in the program part that generates thumbnails/previews. It is reproducable in two different installations here. I provide a test file with only 'hello world' in Calibri font. - The problem occurs since the last update 27 days ago. - I have Creative suite, so I don't know if there are other products involved in this. It would be fine to have a solution for this.

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   BUG- FIX RELEASED  ·  1 comment  ·  CRASH  ·  Delete…  ·  Admin →
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7. Crash when opening a picture in preview

   After the last update I cannot use the Get photos from camera button and when I try to open a picture full screen the program crash. I am attaching the message. My laptop is Fujitsu siemens with intel (r) hd graphics 520.

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8. Can't open bridge in macOSMOnterey. Immediately crashes with error code 205

   I cannot open or use bridge at all since purchsasing my new macBookPro with osMonterey 12.4. I have reinstalled several times, tried a prior version, reset preferences and nothing works and the app is useless making it impossible to use camera raw. I'm very frustrated that there has been no help for this.

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9. Bridge 2022 keeps crashing (update Bridge? MacOs Monterey update 12.5.1?

   Bridge 2022 keeps crashing (update Bridge? MacOs Monterey update 12.5.1?). Reïnstalled it (over and over again), deleted all the preferences, Problem with Cache building (i am clearing it out all the time, but i think he is building up a high level cache for all my maps?) Don't know what's the problem ... need it for my work

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10. Bridge 2021 Crashes When Entering Full Screen Mode

    When I press 'Spacebar' to view an image in Full Screen Mode, Bridge completely crashes. Interestingly, upon restarting the program, a crash error dialog box does not appear and Bridge opens to the folder I first opened the program in, not the last one. When opening audio and video files, Bridge didn't even try opening the file in Full Screen Mode. It was like I didn't press 'Spacebar.' It only tries entering Full Screen Mode with images, but it crashes when it attempts to do so. I hoped updating to v12.0.2 would fix it, but it didn't. Running Windows 10 Home, 8GB RAM, Intel Core i5, 64-bit. Thank you for your help.

    When I press 'Spacebar' to view an image in Full Screen Mode, Bridge completely crashes. Interestingly, upon restarting the program, a crash error dialog box does not appear and Bridge opens to the folder I first opened the program in, not the last one. When opening audio and video files, Bridge didn't even try opening the file in Full Screen Mode. It was like I didn't press 'Spacebar.' It only tries entering Full Screen Mode with images, but it crashes when it attempts to do so. I hoped updating to v12.0.2 would fix it, but it didn't. Running Windows 10… more

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11. Unable to open Bridge

    I purchased a new MacBook Pro running macOS Monterey and have migrated my files and Creative Cloud and I cannot open Bridge. I have uninstalled and reinstalled Bridge several times. I have deleted preferences. I have allowed read write preferences for all users and none of these solutions from the forums has worked.

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12. hard crash (Bridge 12.0.2.252) converting images from NEF to JPG (Adobe Std) in Camera Raw 14.3

    when I open a folder in bridge, select raw (NEF) camera images, open them in Camera Raw, select all, select Adobe Standard color profile, and try to convert them to JPG, (Quality 12, same HDD) both Bridge and Camera Raw crash (silent exit) after about 100 images (seems to be able to do more like 1000 before crashing if Camera Raw stays in foreground - based on ~5 crashes and ~4600 images). I can view something resembling the following in the event log:

    Windows OS version 21H2
    build 19044.1706

    General:

    Faulting application name: Bridge.exe, version: 12.0.2.252, time stamp: 0x626bf49b
    Faulting module name: ntdll.dll, version: 10.0.19041.1682, time stamp: 0x7b5414ec
    Exception code: 0xc0000374
    Fault offset: 0x00000000000ff249
    Faulting process id: 0xa68c
    Faulting application start time: 0x01d87d270695c0a1
    Faulting application path: C:\Program Files\Adobe\Adobe Bridge 2022\Bridge.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 87e1be93-b2b1-4b10-b011-8ceaf581f7d7
    Faulting package full name:
    Faulting package-relative application ID:

    Details:

    • <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    • <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Version>0</Version> <Level>2</Level> <Task>100</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2022-06-11T00:18:31.8713978Z" /> <EventRecordID>340392</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>IGSWAPWGWS-190.gs.doi.net</Computer> <Security /> </System>
    • <EventData> <Data>Bridge.exe</Data> <Data>12.0.2.252</Data> <Data>626bf49b</Data> <Data>ntdll.dll</Data> <Data>10.0.19041.1682</Data> <Data>7b5414ec</Data> <Data>c0000374</Data> <Data>00000000000ff249</Data> <Data>a68c</Data> <Data>01d87d270695c0a1</Data> <Data>C:\Program Files\Adobe\Adobe Bridge 2022\Bridge.exe</Data> <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data> <Data>87e1be93-b2b1-4b10-b011-8ceaf581f7d7</Data> <Data /> <Data /> </EventData> </Event>

    when I open a folder in bridge, select raw (NEF) camera images, open them in Camera Raw, select all, select Adobe Standard color profile, and try to convert them to JPG, (Quality 12, same HDD) both Bridge and Camera Raw crash (silent exit) after about 100 images (seems to be able to do more like 1000 before crashing if Camera Raw stays in foreground - based on ~5 crashes and ~4600 images). I can view something resembling the following in the event log:

    Windows OS version 21H2
    build 19044.1706

    General:

    Faulting application name: Bridge.exe, version: 12.0.2.252, time stamp: 0x626bf49b
    Faulting… more

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13. Cannot load Startup Scripts "bridge-12.jsx"

    Bridge version 12.0.1.246 (in a whole new install)

    At first bootup, it's show me a error "Cannot load bridge-12.jsx, Line 1: Cannot convert"
    It's maybe a error only on CJK Platform, such like this thread on Korean langurage

    https://community.adobe.com/t5/bridge-discussions/adobe-bridge-launch-error-bridge-12-jsx/td-p/12570481
    https://community.adobe.com/t5/bridge-discussions/bridge-12-jsx-error/m-p/12475132

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14. Adobe Bridge won't open after updating

    I updated to Bridge version 12.0 1 this weekend and now it won't open at all. Just bounces in the dock and says 'application not responding'. I have a 2015 Mac book.

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15. Bridge 2021 (11.1.1) freezes on OS 11.5.2. Message: Operation cannot be completed... Unexpected OS error...

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16. Editing metadata in PDF crashes Bridge

    When trying to change a keyword in a PDF, Bridge goes to 100 % CPU and eventually crashes. Have tested on both M1 and Intel CPU. Version 11.0.2.123

    2 votes

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17. High CPU usage

    Having generated previews and doing nothing, the CPU load is 80-100% !!!
    When running the previous version, the CPU load is only 1%
    At the moment, viewing and tagging photos is almost impossible with such high CPU usage

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    11 votes

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    NEED MORE INFO  ·  2 comments  ·  CRASH  ·  Delete…  ·  Admin →
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18. High CPU usage

    Having generated previews and doing nothing, the CPU load is 80-100% !!!
    When running the previous version, the CPU load is only 1%
    At the moment, viewing and tagging photos is almost impossible with such high CPU usage

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    9 votes

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19. Crash from Bridge to Camera Raw

    Bridge crashes when I open files from Bridge to Camera Raw (command+R).
    It's really annoying. And everything is slower than before.

    2 votes

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20. Bridge freezes up on Windows 10.

    Bridge freezes up on Windows 10. I have to close Bridge by using Task Manager. Bridge version 11.0.0.83

    5 votes

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    NEED MORE INFO  ·  1 comment  ·  CRASH  ·  Delete…  ·  Admin →
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