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85 results found

  1. Silent crash when viewing TIF with text layer

    Bridge goes down without further notice when entering a directory with TIF file(s), that have a text layer in it. I think it is in the program part that generates thumbnails/previews. It is reproducable in two different installations here. I provide a test file with only 'hello world' in Calibri font. - The problem occurs since the last update 27 days ago. - I have Creative suite, so I don't know if there are other products involved in this. It would be fine to have a solution for this.

    3 votes

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    BUG- FIX RELEASED  ·  1 comment  ·  CRASH  ·  Admin →
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  2. Crash when opening a picture in preview

    After the last update I cannot use the Get photos from camera button and when I try to open a picture full screen the program crash. I am attaching the message. My laptop is Fujitsu siemens with intel (r) hd graphics 520.

    1 vote

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    0 comments  ·  CRASH  ·  Admin →
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  3. Can't open bridge in macOSMOnterey. Immediately crashes with error code 205

    I cannot open or use bridge at all since purchsasing my new macBookPro with osMonterey 12.4. I have reinstalled several times, tried a prior version, reset preferences and nothing works and the app is useless making it impossible to use camera raw. I'm very frustrated that there has been no help for this.

    1 vote

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    1 comment  ·  CRASH  ·  Admin →
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  4. Bridge 2022 keeps crashing (update Bridge? MacOs Monterey update 12.5.1?

    Bridge 2022 keeps crashing (update Bridge? MacOs Monterey update 12.5.1?). Reïnstalled it (over and over again), deleted all the preferences, Problem with Cache building (i am clearing it out all the time, but i think he is building up a high level cache for all my maps?) Don't know what's the problem ... need it for my work

    1 vote

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    0 comments  ·  CRASH  ·  Admin →
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  5. Bridge 2021 Crashes When Entering Full Screen Mode

    When I press 'Spacebar' to view an image in Full Screen Mode, Bridge completely crashes. Interestingly, upon restarting the program, a crash error dialog box does not appear and Bridge opens to the folder I first opened the program in, not the last one. When opening audio and video files, Bridge didn't even try opening the file in Full Screen Mode. It was like I didn't press 'Spacebar.' It only tries entering Full Screen Mode with images, but it crashes when it attempts to do so. I hoped updating to v12.0.2 would fix it, but it didn't. Running Windows 10…

    2 votes

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    0 comments  ·  CRASH  ·  Admin →
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  6. Unable to open Bridge

    I purchased a new MacBook Pro running macOS Monterey and have migrated my files and Creative Cloud and I cannot open Bridge. I have uninstalled and reinstalled Bridge several times. I have deleted preferences. I have allowed read write preferences for all users and none of these solutions from the forums has worked.

    1 vote

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    0 comments  ·  CRASH  ·  Admin →
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  7. hard crash (Bridge 12.0.2.252) converting images from NEF to JPG (Adobe Std) in Camera Raw 14.3

    when I open a folder in bridge, select raw (NEF) camera images, open them in Camera Raw, select all, select Adobe Standard color profile, and try to convert them to JPG, (Quality 12, same HDD) both Bridge and Camera Raw crash (silent exit) after about 100 images (seems to be able to do more like 1000 before crashing if Camera Raw stays in foreground - based on ~5 crashes and ~4600 images). I can view something resembling the following in the event log:

    Windows OS version 21H2
    build 19044.1706

    General:

    Faulting application name: Bridge.exe, version: 12.0.2.252, time stamp: 0x626bf49b
    Faulting…

    1 vote

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    0 comments  ·  CRASH  ·  Admin →
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  8. Cannot load Startup Scripts "bridge-12.jsx"

    Bridge version 12.0.1.246 (in a whole new install)

    At first bootup, it's show me a error "Cannot load bridge-12.jsx, Line 1: Cannot convert"
    It's maybe a error only on CJK Platform, such like this thread on Korean langurage

    https://community.adobe.com/t5/bridge-discussions/adobe-bridge-launch-error-bridge-12-jsx/td-p/12570481
    https://community.adobe.com/t5/bridge-discussions/bridge-12-jsx-error/m-p/12475132

    1 vote

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    0 comments  ·  CRASH  ·  Admin →
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  9. Adobe Bridge won't open after updating

    I updated to Bridge version 12.0 1 this weekend and now it won't open at all. Just bounces in the dock and says 'application not responding'. I have a 2015 Mac book.

    1 vote

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  10. 1 vote

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    1 comment  ·  CRASH  ·  Admin →
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  11. Editing metadata in PDF crashes Bridge

    When trying to change a keyword in a PDF, Bridge goes to 100 % CPU and eventually crashes. Have tested on both M1 and Intel CPU. Version 11.0.2.123

    2 votes

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    1 comment  ·  CRASH  ·  Admin →
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  12. High CPU usage

    Having generated previews and doing nothing, the CPU load is 80-100% !!!
    When running the previous version, the CPU load is only 1%
    At the moment, viewing and tagging photos is almost impossible with such high CPU usage

    11 votes

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    NEED MORE INFO  ·  2 comments  ·  CRASH  ·  Admin →
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  13. High CPU usage

    Having generated previews and doing nothing, the CPU load is 80-100% !!!
    When running the previous version, the CPU load is only 1%
    At the moment, viewing and tagging photos is almost impossible with such high CPU usage

    9 votes

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    0 comments  ·  CRASH  ·  Admin →
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  14. Crash from Bridge to Camera Raw

    Bridge crashes when I open files from Bridge to Camera Raw (command+R).
    It's really annoying. And everything is slower than before.

    2 votes

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    2 comments  ·  CRASH  ·  Admin →
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  15. Bridge freezes up on Windows 10.

    Bridge freezes up on Windows 10. I have to close Bridge by using Task Manager. Bridge version 11.0.0.83

    5 votes

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    NEED MORE INFO  ·  1 comment  ·  CRASH  ·  Admin →
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  16. PATCH in ZOOM (camera raw) = CRASH

    Bridge 11.0.1.109, ACR always updated (now 13.1.0.658) on Win10/64 updated, Italian loc.

    • open a raw (CR2) file, start working on it with ACR, zoom, patch, zoom in or out, patch something, use circular or gradient filters, zoom, patch ... CRASH. Expected result: working as long as needed on a single or multiple files without crashing NOR slow operations. I perfectly remember it wasn't slow.

    Actual result: S-L-O-W , crash, no work saved, bridge loses the directory position. I have to restart. I thought it would be an hardware error. It's not! Everything worked before.

    This since last CC update.
    News…

    2 votes

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    1 comment  ·  CRASH  ·  Admin →
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  17. Bridge freezes - especially in Full Screen Preview

    For the past month or so, when working in bridge, either viewing thumbnails, in full screen preview, moving files, etc, it freezes. I cannot make anything in the software work, sometimes for over a minute and sometimes I have to use task manager to close. I have version 11.0.0.83 on a pc.

    2 votes

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    1 comment  ·  CRASH  ·  Admin →
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  18. After Bridge crash Color sync is switched off

    After Bridge crash Color sync is always switched off

    1 vote

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    0 comments  ·  CRASH  ·  Admin →
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  19. Bridge crashes previewing psb or bigger psd files

    Bridge crashes previewing psb or bigger psd files

    1 vote

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  20. Bridge 10.1.1.166 and PS 22.0 not talking nice

    Installed new updates, shut down machine after completion, rebooted Win10 pro, opened Bridge to resume work. Opened a file in camera raw. finished preliminary edits, instructed Bridge to open in PS 22.0.
    PS never opened the file. Tried to open from Bridge using 'Open With' command. Same result - locked-up app. Cannot close app window with X command. Had to close with task manager, instead. Opening the same file directly from HD folder worked fine.

    1 vote

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    NEED MORE INFO  ·  3 comments  ·  CRASH  ·  Admin →
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