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85 results found

  1. Bridge crashes when editing image in Camera Raw

    Bridge 11.0.1.109

    Select image in Bridge and open in Camera Raw.

    Big Sur 11.2.1, iMac late 2014, 3.5 GHz Quad-Core i5, 8GB mem, Radeon R9 M290X.

    Attempting to adjust any controls in camera raw will cause an immediate crash.

    Also, when camera raw opens, most of the icons and controls are disfigured with weird graphics.

    1 vote

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  2. Bridge 10.1.1.166 and PS 22.0 not talking nice

    Installed new updates, shut down machine after completion, rebooted Win10 pro, opened Bridge to resume work. Opened a file in camera raw. finished preliminary edits, instructed Bridge to open in PS 22.0.
    PS never opened the file. Tried to open from Bridge using 'Open With' command. Same result - locked-up app. Cannot close app window with X command. Had to close with task manager, instead. Opening the same file directly from HD folder worked fine.

    1 vote

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    NEED MORE INFO  ·  3 comments  ·  CRASH  ·  Admin →
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  3. Bridge è troppo lento nel visionare le immagini! Inoltre, in modalità anteprima a SCHERMO INTERO, comincia a lampeggiare lo schermo!

    Bridge è troppo lento nel visionare le immagini! Inoltre, in modalità anteprima a SCHERMO INTERO, comincia a lampeggiare lo schermo!
    Ho un iMac 2020, processore i9 e 40Gb di RAM.

    1 vote

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  4. Bridge freezes mid-edit, causing my computer to automatically restart

    I just updated to 11.0 and have been working on the same 5 photos for hours. It's crashed/restarted my computer 3 times.

    I'm working on a iMac 2015 macOS Catalina version 10.15.7

    1 vote

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  5. Won't open, system error

    My Bridge CC 2020 suddenly won't open. It says, "The operation could not be completed. An unknot operating system error has occurred." When I click on OK, it just pops up a new and identical error message. I have to force quit it.

    1 vote

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  6. Bridge repeatedly Freezes after about an hour of use

    This is a BUG report

    I'm working on the latest version of Bridge 10.1.1.166 using Catalina 10.15.6 on a new iMac (Retina 4K, 21.5-inch, 2019) and 16GB DDR4 Ram

    Everything else works fine, including PhotoShop. When using Bridge however, and this has not happened before latest update, it just FREEZES after about an hour of use. I have to Force Quit to clear the screen. This then happens repeatedly. However, if I leave the machine overnight and then restart, things seem to work again for about an hour and then it freezes again.

    I am an 80 year old pensioner…

    1 vote

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  7. bridge keeps loggin me off

    Adobe Bridge 10.1.1.166 on Windows 10/64 - italian,
    that's the THIRD time.
    After a camera-raw batch conversion (-->TIF) bridge closes even it this is an unwanted behaviour and then when I restart it asks for Adobe User/password

    ... seriously? EACH TIME? And with a crash???

    1 vote

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  8. Bridge freezes after playing one brief audio file

    This is not an "idea". It is a serious bug report. Since the latest update (July 2020?), Bridge 2020 freezes after selecting one extremely brief audio WAV file. Playback "works" once, in that the playback line moves, but no sound comes out. In Windows 10 Task Manager, dynamiclinkmediaserver is taking up 90% of CPU process and over 70% of memory.

    Then Bridge freezes and can only be closed through Task manager "end task". Meanwhile, even after ending it, dynamiclinkmediaserver.exe remains running and must also be terminated manually.

    I rely on Bridge to preview hundreds of short sound effects clips, and…

    1 vote

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  9. No signal to external monitor after last Adobe update (Bridge, Photoshop, Camera RAW, Premiere)

    After last update of Adobe products (Bridge, Photoshop, Camera RAW, Premiere) doesn't work my external monitor. It means, that when I extend desktop at the second monitor, for few seconds it works (2-3 seconds), and then monitor goes off with "no signal". This situation is the same on my desktop computer, connected to additional monitor with DisplayPort-HDMI cable, and also on my laptop, which is connected to the additional monitor with HDMI-HDMI cable.

    What is crucial, today, on my laptop, BEFORE installing these Adobe updates, there wasn't any problem with additional monitor.

    1 vote

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  10. Photos not appearing correctly

    There are discrepancies with what appears in Adobe Bridge and Explorer. I clicked on a photo in Bridge and it opened a completely different photo, when I went to Explorer many of my photos are missing or are not the pictures that appear in Explorer!

    1 vote

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  11. The operation could not be completed. An unknown operating system error has occurred.

    Bridge 10.0.4 - Repeated error message on startup.

    I have read the posts that are relevant and reinstalled Bridge, rebooted the computer, checked Privacy settings, removed external drives. Bridge still gives continual error messages as soon as it is started.

    The problem went away for a couple of days and has now returned. On moving a photo from one folder to another it moved the entire folder and then showed four copies of the same folder in the directory tree. Back to the same error message now on restarting. Is this unique to me or are others having similar problems?

    1 vote

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  12. Adobe Bridge 2020 becomes unresponsive after interaction with another application on a different desktop

    I use multiple virtual desktops on my Windows 10 machine. It appears that every time I interact with an application that's open on a different desktop (e.g. Outlook), Bridge stops responding to User Input. The Title Bar doesn't say (unresponsive) when apps don't respond to OS commands. Neither does it say (unresponsive) in the task manager list. But it stops responding to all input including mouse clicks and gives me a "ding" sound. I have to force close it via Task Manager. (I haven't tested if this happens on a Mac as well.)

    Once I close Bridge via Task Manager,…

    1 vote

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  13. I cannot hardly use Bridge I keep gettin popups that lock it up and I click them to go away and they just keep opening new dialog boxes

    When I attempt to use Bridge I keep getting these stupid dialog boxes as popups and you cannot get rid of them they repopulate as fast as you close them until you delete the plist in preferences in Library and restart the darn computer again because Bridge is acting up again and this time that did not even solve it. I am using the fastest version and lates version on my 2019 loaded up iMac Catalina

    1 vote

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  14. Adobe Bridge "Get Photos from Camera" bugs RAW files, causing "File Info" to crash when editing multiple RAW files.

    So I spent a couple of hours trying fresh installs, no scripts, fresh preferences etc.....

    I believe I have found a bug which causes RAW files to become bugged after importing RAW files with Bridge's "Get photos from Camera".

    My normal workflow was to import my RAW's in Bridge using the 'Get photos from camera'.
    I would then select all RAWs & use 'File Info' to edit the Metadata of all files at once.

    Recently after an update, Bridge's 'File info' would crash if I selected multiple RAWs to edit, but work fine on a single RAW.

    If I copy…

    1 vote

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  15. Bridge

    Bridge starts and open, after 5 second, Bridge close automatic. I must open PH and the open Bridge then Bridge stay open! If not it open and close. Someone who now wats wrong?

    1 vote

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  16. Cannot load different pictures to camera raw from adobe bridge and bridge shuts down when I do this

    I can not load a few photos to camera raw. When I do this bridge crashes and shuts down. Als if I try to edit a lensflare in photoshop, photoshop crashes. This is new for me since 2 weeks ago. I use photoshop CC

    1 vote

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  17. Layer broking after liquify filter / Camada quebra após filtro dissolver

    My layer is crashing after the liquify filter. The photo freezes (stops zooming and previewing). Main screen don't change anymore, see attach.

    1 vote

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  18. Adobe Bridge 2020 crashes on starting in conflict with Tree Shade extension.

    Adobe Bridge 2020 crashes on starting up when Tree Shade extension files in 'Startup Scripts' folder.

    1 vote

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    BUG- FIX RELEASED  ·  2 comments  ·  CRASH  ·  Admin →
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  19. crashes when deleting rejected items

    Adobe Bridge version 9.1.0.338 repeatedly crashes when I instruct it to delete all the items displayed. Specifically each JPEG is stacked with the corresponding RAW (using a script), I then mark some as 'Rejected', I then 'Show Rejected Items Only', select all of these (via control A), then right click/delete (to Recycle Bin). The crash occurs during the progress bar of the delete operation. On re-launching Bridge I need to relocate the working folder, however I find that Bridge had managed to successfully delete all of the marked items.
    I have returned the crash reports to Adobe.

    1 vote

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  20. Bridge crashes after 1 minute, ni matter if nothing is done or something is done, i have 35 crash reports now, which i can supply to you

    Bridge crashes after 1 minute, ni matter if nothing is done or something is done, i have 35 crash reports now, which i can supply to you. This is a report for adobe tech support !..THIS IS N O T a report for other users to be commenting on. I am NOT interested in other users oppinions. ONLY ADOBE TECH SUPPORT ....

    1 vote

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