Bridge 2019 Photo Downloader doesn't remember previous settings
The new Photo Downloader always comes up in Standard Dialog, even though I previously closed it in Advanced. It always defaults to my Pictures folder, even though I chose a different folder for previous download. It always defaults to Basic Metadata, even though I chose something different on previous use.
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56 comments
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Adam Simmons
commented
Ok, after throwing a couple more hours at this problem and Likarm's post as the driver, here's the asnwer for Mac users:
1. In finder, use the key command to show hidden folders "CMD+Shift+."
2. Navigate to: Macintosh HD/User/xxxx/Library/Application Support/Adobe/
3. Create a folder named: Bridge CC 2019
4. Cheer that your application works as it once did in 2019
*Note that it is the "Library" folder that is hidden and the reason why CMD+Shift+. is needed and likely the reason why people are having problems implimenting this fix, as I know I was.
Well, that should do us until Bridge 2022 comes out...
YO! ADOBE! Fix yo junk!
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*Rich
commented
I have this same problem in the latest PS/Bridge May, 2021 update versions -- PS 22.4 and Bridge 11.0.2.123, running on Windows 10 Pro.
What a hassle, since I upload camera images daily. And this problem has been documented since 2018!? Is Adobe trying to cripple the workflow of folks who opt for using Bridge instead of Lightroom?
Don't remember having this problem on my old Mac workstation before I switched to Windows PC.
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Marc
commented
Same on Bridge 2021 (11) for MAC . Thanks to Matthew Gore for workaround.
The path on MAC is:/Users/your_user_name/Library/Application Support/Adobe/Bridge CC 2019 -
Anonymous
commented
please fix this @adobe
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Anonymous
commented
PhotoDownloader in Bridge 2020 remains the same, and not convert to .DNG too
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Peter Astle
commented
I continue to experience the same symptoms as described by Levin.
The only partial cure I have been using for ages is to have the Bridge CC 2019 AppData folder present.
This is partial in that, while most settings are then saved and remembered, the location defaults to "Pictures" which is not my default choice.
I also frequently experience a crash when trying to select my desired download location. -
Levin
commented
The Bug is back, my version 11 2021 has this problem again. Additionally, it takes ages for it to select a different folder from the default "Pictures" if at all. Sometimes it crashes during the folder selection.
Thankfully the same fix mentioned by Matthew Gore still works. He is also correct in that I created "Bridge CC 2020" and "Bridge CC 2021" folders, but that made no difference, it has to be "Bridge CC 2019".
Thanks Matthew, even Adobe can't seem to achieve that simple fix despite 3 support sessions, the last of which the guy was to reformat my "C" drive until I said FORGET IT!!!!
Levin
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Peter Astle
commented
I see the same behaviour. Now using Bridge 2021 but still require folder Bridge CC 2019 to exist for Photo Downloader to function correctly.
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Matthew Gore
commented
Same thing happened to me. New install of Bridge 2020 and then 2021 on Windows 10, the Photo Downloader wasn't saving my settings.
Fixed the issue by going to my C: -> Users -> (my username) -> AppData -> Roaming -> Adobe
And then I had to create a folder there called "Bridge CC 2019" , even though I'm using Bridge 2020 or 2021 .
That's where the preferences are stored. Great work, Adobe! Same basic problem now dates back in version of Bridge for at least 6 years
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Anonymous
commented
same for the 2020 edition. Why no fix?
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Adam Simmons
commented
I had this problem before, and found the fix somewhere. It was a permissions issue. And now it's back in Bridge Version 10.1.1.166.
When I go to offload my photos using Bridge Photo Downloader, it doesn't retain that I use the Advanced window, or my copyright info, or file saving preferences.
It's not a big deal, but it creates more work where there should be none.j
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Meyrick Griffith-Jones commented
Can we fix this problem.
I have a clean install of W10 and cleared out my hard drive. So a new clean copy of PS/Bridge, and so don't have CC2019 loaded, So the downloader keeps reverting to its default settings.
Which is a darned nuisance. -
hunter
commented
After adobe bridge photo downloader indexes my pictures from my iphone it crashed with this message. when it tries to import them. to view in adobe Bridge I run a PC animation workstation with windows pro with 100 gigs of ram.
More that enough power to handle a task of loading pictures from a phone. Its been happening since it was first introduced. I update cc cloud which seems daily now but yet nothing has been done.
If you cant fix it please remove it from bridge till it works . You are annoying and wasting time of your customers trying to figure this out for Adobe,
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Brian
commented
I can't believe I've found instances of this bug going back to CS5. What are these programmers doing at Adobe? Set a reminder each year, folks: "change preferences save folder" Good lord...
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Nic
commented
fix it faster please...
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Anonymous
commented
I thought this was due to changing my camera but clearly not as the other camera bodies have the same issue. As everyone else says - this is very time consuming.
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Anonymous
commented
Yup, it's broken again.
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Anonymous
commented
02/12/2020 how to fix the problem? Very annoying!
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Anonymous
commented
Please FIX!!!!!!
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Nick Spirov
commented
Bridge 2020: just create empty folder ~/Library/Application Support/Adobe/Bridge CC 2019
Problem solved.
( ~ represents your home folder, whatever it is)
