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Bridge 2019 Photo Downloader doesn't remember previous settings

The new Photo Downloader always comes up in Standard Dialog, even though I previously closed it in Advanced. It always defaults to my Pictures folder, even though I chose a different folder for previous download. It always defaults to Basic Metadata, even though I chose something different on previous use.

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  • Shelley Himmelstein commented  ·   ·  Flag as inappropriate

    The fix is not working for me.

    I already have the CC Bridge 2019 folder, as well as CC Bridge 2020. CC Bridge 2021. (The Adobe Community also recommends Downloader 2019.) By the way the problem started with 2019... before the download and retaining the Advanced Settings were good.

    What should be done with all the folders.

    In any case, the Downloader quits frequently whether I'm downloading a few files from my iPhone or 100.
    Details:
    • I work on a MacBook Air running Mojave and an iMac running Big Sur. The problem exist on both.
    • CC Bridge 2021 kept up to date.
    • On Photo Downloader, I used Advance Settings to choose and rename files downloaded.

    This problem with Photo Downloader has been happening since 2019. It never used to before. It is long overdue to be fixed.

  • Adam Simmons commented  ·   ·  Flag as inappropriate

    Ok, after throwing a couple more hours at this problem and Likarm's post as the driver, here's the asnwer for Mac users:

    1. In finder, use the key command to show hidden folders "CMD+Shift+."

    2. Navigate to: Macintosh HD/User/xxxx/Library/Application Support/Adobe/

    3. Create a folder named: Bridge CC 2019

    4. Cheer that your application works as it once did in 2019

    *Note that it is the "Library" folder that is hidden and the reason why CMD+Shift+. is needed and likely the reason why people are having problems implimenting this fix, as I know I was.

    Well, that should do us until Bridge 2022 comes out...

    YO! ADOBE! Fix yo junk!

  • *Rich commented  ·   ·  Flag as inappropriate

    I have this same problem in the latest PS/Bridge May, 2021 update versions -- PS 22.4 and Bridge 11.0.2.123, running on Windows 10 Pro.

    What a hassle, since I upload camera images daily. And this problem has been documented since 2018!? Is Adobe trying to cripple the workflow of folks who opt for using Bridge instead of Lightroom?

    Don't remember having this problem on my old Mac workstation before I switched to Windows PC.

  • Marc commented  ·   ·  Flag as inappropriate

    Same on Bridge 2021 (11) for MAC . Thanks to Matthew Gore for workaround.
    The path on MAC is:/Users/your_user_name/Library/Application Support/Adobe/Bridge CC 2019

  • Peter Astle commented  ·   ·  Flag as inappropriate

    I continue to experience the same symptoms as described by Levin.
    The only partial cure I have been using for ages is to have the Bridge CC 2019 AppData folder present.
    This is partial in that, while most settings are then saved and remembered, the location defaults to "Pictures" which is not my default choice.
    I also frequently experience a crash when trying to select my desired download location.

  • Levin commented  ·   ·  Flag as inappropriate

    The Bug is back, my version 11 2021 has this problem again. Additionally, it takes ages for it to select a different folder from the default "Pictures" if at all. Sometimes it crashes during the folder selection.

    Thankfully the same fix mentioned by Matthew Gore still works. He is also correct in that I created "Bridge CC 2020" and "Bridge CC 2021" folders, but that made no difference, it has to be "Bridge CC 2019".

    Thanks Matthew, even Adobe can't seem to achieve that simple fix despite 3 support sessions, the last of which the guy was to reformat my "C" drive until I said FORGET IT!!!!

    Levin

  • Peter Astle commented  ·   ·  Flag as inappropriate

    I see the same behaviour. Now using Bridge 2021 but still require folder Bridge CC 2019 to exist for Photo Downloader to function correctly.

  • Matthew Gore commented  ·   ·  Flag as inappropriate

    Same thing happened to me. New install of Bridge 2020 and then 2021 on Windows 10, the Photo Downloader wasn't saving my settings.

    Fixed the issue by going to my C: -> Users -> (my username) -> AppData -> Roaming -> Adobe

    And then I had to create a folder there called "Bridge CC 2019" , even though I'm using Bridge 2020 or 2021 .

    That's where the preferences are stored. Great work, Adobe! Same basic problem now dates back in version of Bridge for at least 6 years

  • Adam Simmons commented  ·   ·  Flag as inappropriate

    I had this problem before, and found the fix somewhere. It was a permissions issue. And now it's back in Bridge Version 10.1.1.166.

    When I go to offload my photos using Bridge Photo Downloader, it doesn't retain that I use the Advanced window, or my copyright info, or file saving preferences.

    It's not a big deal, but it creates more work where there should be none.j

  • Meyrick Griffith-Jones commented  ·   ·  Flag as inappropriate

    Can we fix this problem.
    I have a clean install of W10 and cleared out my hard drive. So a new clean copy of PS/Bridge, and so don't have CC2019 loaded, So the downloader keeps reverting to its default settings.
    Which is a darned nuisance.

  • hunter commented  ·   ·  Flag as inappropriate

    After adobe bridge photo downloader indexes my pictures from my iphone it crashed with this message. when it tries to import them. to view in adobe Bridge I run a PC animation workstation with windows pro with 100 gigs of ram.

    More that enough power to handle a task of loading pictures from a phone. Its been happening since it was first introduced. I update cc cloud which seems daily now but yet nothing has been done.

    If you cant fix it please remove it from bridge till it works . You are annoying and wasting time of your customers trying to figure this out for Adobe,

  • Brian commented  ·   ·  Flag as inappropriate

    I can't believe I've found instances of this bug going back to CS5. What are these programmers doing at Adobe? Set a reminder each year, folks: "change preferences save folder" Good lord...

  • Anonymous commented  ·   ·  Flag as inappropriate

    I thought this was due to changing my camera but clearly not as the other camera bodies have the same issue. As everyone else says - this is very time consuming.

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