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Bridge 2019 Photo Downloader doesn't remember previous settings

The new Photo Downloader always comes up in Standard Dialog, even though I previously closed it in Advanced. It always defaults to my Pictures folder, even though I chose a different folder for previous download. It always defaults to Basic Metadata, even though I chose something different on previous use.

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  • Meyrick Griffith-Jones commented  ·   ·  Flag as inappropriate

    Can we fix this problem.
    I have a clean install of W10 and cleared out my hard drive. So a new clean copy of PS/Bridge, and so don't have CC2019 loaded, So the downloader keeps reverting to its default settings.
    Which is a darned nuisance.

  • hunter commented  ·   ·  Flag as inappropriate

    After adobe bridge photo downloader indexes my pictures from my iphone it crashed with this message. when it tries to import them. to view in adobe Bridge I run a PC animation workstation with windows pro with 100 gigs of ram.

    More that enough power to handle a task of loading pictures from a phone. Its been happening since it was first introduced. I update cc cloud which seems daily now but yet nothing has been done.

    If you cant fix it please remove it from bridge till it works . You are annoying and wasting time of your customers trying to figure this out for Adobe,

  • Brian commented  ·   ·  Flag as inappropriate

    I can't believe I've found instances of this bug going back to CS5. What are these programmers doing at Adobe? Set a reminder each year, folks: "change preferences save folder" Good lord...

  • Anonymous commented  ·   ·  Flag as inappropriate

    I thought this was due to changing my camera but clearly not as the other camera bodies have the same issue. As everyone else says - this is very time consuming.

  • Nick Spirov commented  ·   ·  Flag as inappropriate

    Bridge 2020: just create empty folder ⁨ ~/⁨Library/⁨Application Support/⁨Adobe⁩/⁨Bridge CC 2019
    Problem solved.
    ( ~ represents your home folder, whatever it is)

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have this problem too. As I installed Catalina and Bridge 2020 on a new machine I don't have any 2019 folders. I guess I will just have to wait for Adobe to update Bridge 2020.

  • nigel barnett commented  ·   ·  Flag as inappropriate

    I have this problem too in Bridge 2020, and to make matters worse, the downloader is now in French even though my preferred language is English and in Bridge 18 & 19 it remains in English. I'm worried that if I remove the old versions I'll be stuck!

  • Peter Astle commented  ·   ·  Flag as inappropriate

    We seem to be going around in circles with this issue!
    With Bridge CC 2019 a reported fix was to have your old Bridge 2018 CC AppData folders still present, at least for Windows users. This was because Bridge CC 2019 was attempting to save settings in Bridge CC 2018 folders.

    Then the problem was fixed with the release of version 9.1.0.338.

    I just installed Bridge 2020 and the problem is back again!
    ...and analogously, if your old Bridge CC 2019 AppData folders are kept, then this stops the issue occurring. Without these folders settings are not kept.
    So we appear to have exactly the same issue - Bridge 2020 is trying to save settings in the wrong folders i.e. Bridge CC 2019 folders.

  • Anonymous commented  ·   ·  Flag as inappropriate

    The downloader does not work with my iphone 11 pro. Settings are not being retained and some thunbprints don't show. Please fix.
    Many thanks!
    SR

  • Peter Astle commented  ·   ·  Flag as inappropriate

    Version 9.1.0.338 appears to have addressed this issue.
    I installed this latest update two days ago and all works as it should now.

  • Martin Palmer commented  ·   ·  Flag as inappropriate

    I'm a newcomer to Adobe CC, having stuck it out on CS6 on my PC until switching to a Mac forced my hand. I expected an enhanced experience for my monthly bucks, but this is a Pain In The A**. I'm having to set up the save location path, metadata, everything, from scratch every single time I download. Why do things that worked perfectly in CS6 - ie, years ago - not work any more? Fix it please!

  • Anonymous commented  ·   ·  Flag as inappropriate

    I'm have the same problem. Have to click File>Get photos from camera, each time I want to import from my memory card and then have to recheck everything. This all happened after last Bridge update.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I havae this problem too. Also, I don't see preview thumbnails even in advanced mode

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