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41 results found

  1. color labels that I applied in adobe bridge dissapears from file after I adjust the file in camera raw

    Color labels that I apply in adobe bridge dissapear from files after I adjust the file in camera raw. They just vanish. So the files are left colorless (labelless, that is) and I have to scroll trough thousand files in my folder amongst the other ones that never got a label, to find the one that I had originally labeled. I have never experienced this before, have been using photoshop since 1999.
    It started with the download of the newest software.
    I have tried downloading and reinstalling the newest versions of bridge, camera raw and photoshop three times. The problem…

    3 votes

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  2. Changing Meta Doesn't Always Queue Up

    I am keywording .PSD stock photo series in one folder. I will select a group, modify the keywords, select another group, do the same, wait for a minute while it hangs and catches up, select another group and so on. More often than not, Bridge is losing my change to the keywords or info and I have to go back in an re-do the changes. And when I'm "done", I always have to check every file to make sure they are all now have applicable meta. And Bridge takes about a minute to change the meta on each PSD so…

    2 votes

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  3. Ratings randomly stop working

    Every few minutes ratings stop working.

    Version of Adobe Bridge: 10.1.1.166
    Steps to reproduce the issues: Try to rate either by manually clicking the rating or using the hotkey (ctrl+3)
    Operating System: Windows 10
    Expected result: photo becomes rated
    Actual result: photo remains unrated

    1 vote

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  4. Can't apply labels to files stored on external hard drive - Bridge 2018 V 8.10.318 on MacOS Mojave 10.14.6

    Unable to apply labels to any file stored on external hard drive using Bridge 2018 Version 8.10.318 on MacOS Mojave 10.14.6. Labels apply as expected on files stored on Mac HD. Have uninstalled and reinstalled Bridge (had to get Adobe Rep to send 2018 version for download since it is no longer available as an option in Older Versions via CC Desktop). Have also reset preferences numerous times.

    1 vote

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  5. star

    It takes two mouse clicks to change an image from zero stars, to one star. I click on one star and it looks like it stuck but then I have to click it again or it just stays at a zero star rating.

    1 vote

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  6. 1 vote

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  7. Rating does not update until restart

    With the latest version of Bridge: 10.1.1.166, if I attempt to assign a star rating to a raw image, it does not update. If I shut down, and restart Bridge, I can see the star rating has updated. So, for example, if I give a file a star rating of '3', and then filter to show all images with 3 or more stars, that file will not be included. But if I restart Bridge, and filter to show 3 or more star images, then that file will be included.

    1 vote

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  8. Keywords

    Impossible de voir les mots clés attribués à mon fichier lors du premier traitement de l'image. Et impossible d'en ajouter.

    1 vote

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  9. Star ratings disappear

    In Bridge 2020 (10.0.0.124) on Mac OS 10.14.6.
    On many occasions, the star ratings and labels disappear. For example, if I apply a batch job or when copying files to another folder by dragging. (I do batch jobs where I modify the originals.) That happens to JPGs. And maybe RAW files.
    The raw metadata is quite modified when I look at File Info.
    It used to not be a problem but started with Bridge 2020.
    First time I face so many bugs with your products.

    3 votes

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  10. Keywords Erased

    For the third time, Bridge has unexpectedly erased all my keywords. This seemingly happened without cause; I did not just update Bridge. Using Bridge CC 2019 version 9.1.0.338.

    3 votes

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  11. adobe bridge 2019 labels not working after using reject

    after latest Camera Raw update whenever I use reject label for any files, I am unable to apply any other labels until I reset the preferences. I am using MacOSX Mojave and Bridge CC(2019) with the latest update. I just don't get it why this happen after Camera RAW/Photoshop update.

    8 votes

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  12. Rating (star) assignment with one click

    It would be great if you could assign a star rating to a photo with one click on the star under the image. Right now if you click on a star for a photo not already selected, it highlights (making you think you are assigning a rating), but doesn't stick. You must make sure the photo is selected first before clicking on the rating.

    I would suggest either not highlighting the stars when you hover or click on an unselected photo (this is confusing), or allow you to implicitly select a photo when you click on a star.

    3 votes

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  13. 4 votes

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  14. Labels on jpeg

    Labels don't work on jpeg ,raw(nef) but they do work on psd files ?

    3 votes

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  15. Bridge erases all keywords, label and stars

    After working on keywording some images extensively, I find suddenly that there are no keywords in the metadata, and the label and stars have been erased. I am using the latest version of Bridge 9.0.1.216 x64, running on Windows 10. This has happened numerous times today and is very frustrating and a huge timewaster. Please fix this ASAP!

    7 votes

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  16. Labels disappeared from Bridge filters

    Labels have disappeared from the filters. It is selected but not there.

    6 votes

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  17. Features not working when accessing files on network drive

    Bridge does not communicate with network drives as it should. I still cannot write metadata to files on network drives. I also just tried today to put a color label on some of my files, I did not get an error but it did not apply the color to the files on my network drive. I really need these features to work. I am also working with a similar issue with my home computer and network drive, there I cannot even see the proper folders in Bridge that are on my network drive. I can see and access them on…

    2 votes

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  18. Not able to change 5 star rating to zero stars in one click.

    Until the last major update of Adobe Bridge CC, it was possible to change a batch of images from for example 5 stars to zero stars.

    Now it takes much more time, because "zero stars" is "hidden" behind the one star rating that has to be clicked twice (one for 1 star, two clicks for no stars at all).

    That sounds like a small nuisance, but I deal with hundreds of high-res images that needs star ratings changed. Depending on the processor power and file size, it takes more than a minute to batch-change all images to one star, that…

    3 votes

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  19. Adobe Bridge CC 19 - keyword search does not show all possible results. CC 18 does!

    The search function in CC 19 does not work properly and partially it leads to no results at all. In CC 18 all relevant files are shown. Really crappy.

    2 votes

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    Hi,

    To solve this issue , please generate cache for all sub folders by going to the parent folder in Bridge and then go to View menu option and clicking “Show Items from Subfolders” .
    Wait for all cache generation to complete, now go to search and try to find items.

    Please let us know if the issue persists.

  20. Label color changes to white

    I've labeled my images Green when all is done with the image. After some time the Green label changes to white. I don't know if that happens to other colors.

    2 votes

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    NEED MORE INFO  ·  Abhishek Seth responded

    Can you please let me know the Bridge version you are using. Also did you apply labels and are viewing the files in the same version of Bridge?

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