Report Bugs

Help us with the issues you are facing by taking one of the following actions:

  • VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
  • COMMENT: Join the conversation and help us identify the problem
  • SUBMIT: If you can’t find the issue you are experiencing, report a new one

When filing a new bug, please provide:

  • Version of Adobe Bridge
  • Steps to reproduce the issues
  • Operating System
  • Expected result
  • Actual result
  • Optional- Upload your File or Video

Want to be the first to see the next release of Bridge? Join the Bridge Prerelease Program
For any issues with the Prerelease builds, please use the Bridge Prerelease Forum

Thank you for your time, we really appreciate your feedback.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Hanging in "still" suddenly for many many time. No response! Need to force quit and restart!

    Hanging in "still" suddenly for many many time. No response! Need to force quit and restart!

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    BUG- FIX RELEASED  ·  3 comments  ·  CRASH  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Can't type numbers while batch renaming

    (on Windows) Selecting few files -> Tools -> Batch rename

    In New Filenames section can't write any numbers - they change the star rating and label of the selected files below the window.

    In the old Bridge this was working fine, and I would like to avoid having to press Ctrl while normally changing the rating/label.

    ALSO: While batch renaming in the Preview section at the bottom, no special characters are displaying (including the allowed ones, like for example &)

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    BUG- FIX RELEASED  ·  0 comments  ·  BATCH RENAME  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Bridge freezes when moving files from a folder to another

    When moving an amount of selected pictures from a folder to another, Bridge moves files then it freezes and I am not allowed to do anything else with the software rather then force it to close. When re-open the software, everything is in the right position. It happens any time I move a wide selection of pictures, never happened before.
    Thank you so much for you kind attention.
    Matteo

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    BUG- FIX RELEASED  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. moving files

    each time I select a bunch of raw files and move them to another folder the bridge is frozen and I have to force quit and restart it in order to move another set of files into another folder.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    BUG- FIX RELEASED  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Bridge 2019 Photo Downloader doesn't remember previous settings

    The new Photo Downloader always comes up in Standard Dialog, even though I previously closed it in Advanced. It always defaults to my Pictures folder, even though I chose a different folder for previous download. It always defaults to Basic Metadata, even though I chose something different on previous use.

    38 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    57 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Can't use Bridge and copy/move files at the same time

    I am transferring files off of my computer to a hard drive, and Bridge will not let me use the program while the files are copying/moving. While the copy progress screen is up I can't click on any folders or even scroll. This is a huge bug for me!

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    BUG- FIX RELEASED  ·  1 comment  ·  PERFORMANCE  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Bridge 2019 get stuck after file move

    Just updated to Bridge 2019 a day ago and ever since if I want to move a file to another folder through drag and drop, Bridge freezes, nothing works afterwards but the menu bar, quit Bridge is not selectable though so only force quit makes the difference.
    Mac OS Mojave, 13'MBP Retina Mid 2014, i5 2.6.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    BUG- FIX RELEASED  ·  8 comments  ·  PERFORMANCE  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Color synchronisation don't work in 2019

    After updating to Bridge 2019 color sync is no more working. It causes that the soft proof in other applications like InDesign is no more possible.

    (WHY ARE THE CATEGORIES ABOVE ALL WRITTEN TALL?)

    16 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    BUG- FIX RELEASED  ·  18 comments  ·  MISCELLANEOUS  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. New Adobe Bridge 2019 freezes

    Working in the new Adobe Bridge 2019 today. After working a while, the screen freezes - I can move cursor, etc. however cannot open a file, make a selection, quite Bridge, etc. Only option is to Force Quite Bridge on Mac (current OS) and open again. Open the apps, make a selection and then freezes again. Done this multiple times with same affect. Can no longer continue my work. Was working OK when first installed, however no longer.
    P.S. THIS IS A BUG REPORT - NOT AN IDEA AS POSTING BUTTOM IMPLIES. CLICK ON "REPORT BUGS" ON RIGH SIDE AND…

    31 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    BUG- FIX RELEASED  ·  20 comments  ·  CRASH  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. thumbnails (JPG, NEF, RAF) do not generate on iMacPRO. Preview shows after a click on any thumb

    Bridge CC 2019 - thumbnails (JPG, NEF, RAF) do not generate on iMacPRO. Preview shows an image after a click on any thumb.

    23 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    BUG- FIX RELEASED  ·  30 comments  ·  THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
2 Next →
  • Don't see your idea?

Feedback and Knowledge Base