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AdminSwati (Admin, Adobe Creative Cloud Bridge)

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59 results found

  1. Bridge 2023 Folder panel needs an additional click to focus

    2 votes

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    2 comments  ·  Report Bugs » FOLDER PANEL  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi,

    Could you please try the latest version of Adobe Bridge and confirm if the issue is resolved for you.

    Regards,
    Swati

  2. Batch Rename Freezes Does Not Work

    3 votes

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    3 comments  ·  Report Bugs » BATCH RENAME  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi,

    There is latest patch Br #14.0.1 available, which has few fixes around batch rename functionality. Could you please try the build and confirm if that resolves the issue.

    Regards,
    Bridge Team

  3. Handling of multiple raw files prompts error.

    1 vote

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    1 comment  ·  Report Bugs » CAMERA RAW  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi,

    Could you please share the screenshot of the error you are getting. Also are you selecting all NEF files or mix of files.

    Regards,
    Swati

  4. No thumbnails or playback for 4k .mov files

    1 vote

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    1 comment  ·  Report Bugs » THUMBNAILS AND PREVIEWS  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi,

    Could you please share following details:
    - Bridge Version
    - OS details

    Thanks,
    Bridge Team

  5. Bridge 13.0.3.693: Incomplete thumbnail display until cache purged

    1 vote

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    1 comment  ·  Report Bugs » THUMBNAILS AND PREVIEWS  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi Steven,

    Could you please share a little more details about the use-case, could you please confirm if you are using multitabs of content panel and any particular workflow when you hit the issue.

    Thanks,
    Swati

  6. High CPU after resuming from Windows Sleep on SMB share

    2 votes

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    1 comment  ·  Report Bugs » CACHE  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi @RM,

    It may be possible that even if all the thumbnails are rendered but still cache generation for previews were still in progress.. could you please share the Bridge logs when you are facing the issue..

    You can find the log file @ C:\Users\<username>\AppData\Roaming\Adobe\Bridge 2023\BridgeLog.log and share the same @sharewithbr@adobe.com
    Also do mention the timestamp when you face the issue, as that would help us to pin point the log location to investigate the issue further.

    Thanks,
    Bridge Team

  7. Bridge file naming not what it use to be.

    1 vote

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    2 comments  ·  Report Bugs » FILE INFO  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi Dale,

    Thanks for reporting the issue, we are able to replicate the issue at our end. Team is investigating the same.

    Thanks,
    Bridge Team

  8. Some Nikon NEF Raw files are displayed corrupted with vertical color bands when viewing through Bridge.

    1 vote

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    1 comment  ·  Report Bugs » THUMBNAILS AND PREVIEWS  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi Sean,

    Thanks for sharing the screenshot to describe the issue, Could you please share a sample file to help us investigate the issue as we are not seeing this issue locally with NEF files.
    Please send sample file to sharewithbr@adobe.com

    Thanks,
    Bridge Team

  9. Bridge 2021 displaying jpg previews very bright and the color is wrong

    3 votes

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    1 comment  ·  Report Bugs » THUMBNAILS AND PREVIEWS  ·  Admin →
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    NOT A BUG  ·  AdminSwati (Admin, Adobe Creative Cloud Bridge) responded

    Hi,

    As per the attached screenshots, it seems there are some camera raw settings applied on the images when you are viewing it on Bridge, could you try the following steps on the images and see if it shows you the correct previews:

    - Right click on image
    - Select Develop Settings → Clear Settings

    Please check and confirm if that resolves the issue for you.

    Thanks,
    Bridge Team

    An error occurred while saving the comment
    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi @katiedickson,

    As per the attached screenshots, it seems there are some camera raw settings applied on the images when you are viewing it on Bridge, could you try the following steps on the images and see if it shows you the correct previews:

    - Right click on image
    - Select Develop Settings -> Clear Settings

    Please check and confirm if that resolves the issue for you.

    Thanks,
    Bridge Team

  10. Corrupted Menu Icons in ACR 13.2 When Opening from Bridge 2021

    1 vote

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    1 comment  ·  Report Bugs » CAMERA RAW  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi,

    We are not seeing this issue at our end, Can you try uninstall / reinstall of the bridge and check if that solves the issue.

    Thanks,
    Bridge Team

  11. File info crashes Bridge while editing multiple files

    4 votes

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    2 comments  ·  Report Bugs » FILE INFO  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi @Maria,

    Could you please share the following detail to sharewithbr@adobe.com

    - Bridge Version
    - OS version
    - System configuration
    - Number of files when you encounter crash
    - Email address with which you have submitted the crash

    Thanks,
    Bridge Team

  12. Updated to 11.02 on Bridge. Now the Filter panel is blank, even though the filter selection types are checked.

    4 votes

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    3 comments  ·  Report Bugs » FILTER PANEL  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi @Phillip / @Bill

    Could you please share the screenshot of the issue you are facing, also share the following details to sharewithbr@adobe.com
    - OS version
    - System configuration
    - Type of files you are working with

    Thanks,
    Bridge Team

  13. Export AM/PM time is incorrect

    1 vote

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    1 comment  ·  Feature Request » BATCH RENAME  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi TLMurray,

    Thank you for you feedback, we are not able to reproduce the issue locally. Could you please share following details to investigate the issue better.
    - Bridge Version
    - Complete screenshot of the screen
    - OS / System configuration

    Thanks,
    Bridge Team

  14. Bridge do not longer open pic in Photoshop

    1 vote

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    1 comment  ·  Feature Request  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi @Anne,

    Could you try checking the File Type Association under Edit -> Preferences -> File Type Associations if that is pointing to the Photoshop for required file formats.

    Thanks,
    Bridge Team

  15. PATCH in ZOOM (camera raw) = CRASH

    2 votes

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    1 comment  ·  Report Bugs » CRASH  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi,

    Could you try switching to the "High Quality / On Demand" preview generation and check if that helps you with improved performance on the operation.

    Thanks,
    Bridge Team

  16. camera raw S L O W (version 11 on) end 2020-2021

    2 votes

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    1 comment  ·  Report Bugs » PERFORMANCE  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi @Glullo,

    Could you try switching to the "High Quality / On Demand" preview generation and check if that helps you with improved performance on the operation.

    Thanks,
    Bridge Team

  17. Bridge Is Terrible When Editing Metadata On PSD

    2 votes

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    NEED MORE INFO  ·  2 comments  ·  Report Bugs » FILE INFO  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Thank you Sean for sharing the required information. We are looking into the issue and will take action appropriately. We will reach out to you should we require other information.

    Thanks,
    Rahul Saraogi

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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us. To help us better investigate the issue, it would be great if you can help with the below queries

    1. Machine configuration and Bridge versions
    2. Steps to reproduce the issue and screen recording / screenshots.
    3. Type of assets you are using
    4. Are you facing similar issue with earlier version of Bridge i.e. 10.1.1 or 10.0
    5. Bridge logs
    MAC - ~/Library/Application Support/Adobe/ Bridge 2021/
    WIN - %appdata%\Roaming\Adobe\Bridge 2021

    You can share details here - sharewithbr@adobe.com

    Thanks,
    Rahul Saraogi

  18. Date of Change not correct

    2 votes

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    1 comment  ·  Report Bugs » METADATA PANEL  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us and reporting the issue. We will take a look and take appropriate action, if needed.

    Thanks,
    Rahul Saraogi

  19. Wrong translation in the preferences panel for Miniatures

    1 vote

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    BUG- INVESTIGATION IN PROGRESS  ·  2 comments  ·  Report Bugs » PREFERENCES  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us and reporting the issue. We will take a look and take appropriate actions, if needed.

    Thanks,
    Rahul Saraogi

  20. Key is (wrongly) translated as "note" (music key) on french

    3 votes

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    BUG- INVESTIGATION IN PROGRESS  ·  1 comment  ·  Report Bugs » MISCELLANEOUS  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us. We will take a look and take appropriate actions, if needed.

    Thanks,
    Rahul Saraogi

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