Vijay singh Negi

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  1. 1 vote
    1 comment  ·  Report Bugs » CRASH  ·  Admin →
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    Vijay singh Negi commented  · 

    Hi @jack,

    Thanks for your feedback.
    Could you share the following details about the issue:

    1. System Configuration
    2. Console > Crash Reports (For bridge)

    Try deleting App data from the below location and try relaunching again.
    MAC - ~/Library/Application Support/Adobe/ Bridge 2024

    Thanks,
    Bridge Team

  2. 1 vote
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    Vijay singh Negi commented  · 

    Hi @kevin,

    Are you getting any error dialog when launching Camera Raw from Bridge or Photoshop?
    Also, when did you start to observe this issue ? (i.e. after an update, randomly, etc ).

    Regards,
    Bridge team

  3. 1 vote
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    Vijay singh Negi commented  · 

    Hi @Peter,

    Can you confirm your Bridge Version ?
    Also this is fixed in Latest Beta
    https://community.adobe.com/t5/bridge-discussions/adobe-bridge-beta-is-now-available-14-0-2-150/td-p/14305276

    Please let us know if Issue is still reproducible.

    Regards,
    Bridge Team

  4. 1 vote
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    Vijay singh Negi commented  · 

    Hi Rui
    Thanks for your feedback.
    Can you confirm if Advance search is not working for you?
    Could you share the following details about the issue:

    Bridge version
    System configuration
    Is the issue specific to particular files/format?
    How frequent is issue reproducible at your end.
    Please share the sample file/files on which you are observing the issue at sharewithbr@adobe.com

    Thanks,
    Bridge Team

  5. 1 vote
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    Vijay singh Negi commented  · 

    Hi,

    Thanks for your feedback, we are able to reproduce the issue. Team is investigating the same.

    Thanks,
    Bridge Team

  6. 1 vote
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    Vijay singh Negi commented  · 

    Hi @Bruce,

    Thanks for your feedback.

    Can you share your System configuration?
    Also, do you frequently use external drives and cards with APD?

    Thanks,
    Bridge Team

  7. 1 vote
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    Vijay singh Negi commented  · 

    Hi,

    Can you share the screen-recording of your issue with us so that we can reproduce with exact steps ?
    Please share at sharewithbr@adobe.com

    Regards,
    Bridge Team

  8. 1 vote
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    Vijay singh Negi commented  · 

    Hi @Jim,
    Can you share screenshot of your Preview panel.
    What is the size of the file you are previewing ?

    Regards,
    Bridge Team

  9. 1 vote
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    Vijay singh Negi commented  · 

    Hi @jim

    With the latest release i.e. 14.0.0 we have fixed the one last content tab to window.
    What that means :
    1. you wont be able to undock or close last remaining content panel. If there are more then one content panels, then leaving one all others can be undocked or closed.
    2. For Secondary Windows, you wont be able to undock any content panel.

    Regards,
    Bridge Team

  10. 1 vote
    1 comment  ·  Report Bugs » CRASH  ·  Admin →
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    Vijay singh Negi commented  · 

    Hi Matt,
    Thanks for your feedback.
    Please submit the crash report using the Adobe crash reported. (Please make sure the email id is same as used here)
    Also if you can share the spin dump of Bridge while it is hang state that would also help.
    Share mail sharewithbr@adobe.com

    Thanks,
    Bridge Team

  11. 2 votes
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    Vijay singh Negi commented  · 

    Hi @Victoria,
    Thanks for your feedback.
    Could you share the following details about the issue:

    Bridge version
    System configuration
    Is the issue specific to particular files/format?
    Can you share screen-recording of the issue so that we can investigate it.
    Please share the sample file/files on which you are observing the issue at sharewithbr@adobe.com

    Thanks,
    Bridge Team

  12. 1 vote
    1 comment  ·  Report Bugs  ·  Admin →
    How important is this to you?
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    Vijay singh Negi commented  · 

    Hi @Alex,

    Thanks for reaching out.

    What is this ACR version on your machine ?
    There was an issue with ACR version 15.5.0 with preferences which has been resolved in release ACR 15.5.1 .
    Please update if you are using 15.5.0.
    If that does not resolves the issue then share any sample file with us @ sharewithbr@adobe.com

    Regards,
    Bridge Team

  13. 1 vote
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    Vijay singh Negi commented  · 

    Hi @Ian ,
    Thanks for your feedback.
    Could you share the following details about the issue:

    1. Bridge version
    2. System configuration

    Can you share a screen recording of reproduction of issue?
    Please share recording with us at sharewithbr@adobe.com.

    Regards,
    Bridge Team

  14. 1 vote
    How important is this to you?
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    Vijay singh Negi commented  · 

    Hi @Sean,

    You can use '~' Key to expand the current highlighted panel in Bridge 2023.
    Let us know if that works for you.

    Regards,
    Bridge Team

  15. 1 vote
    2 comments  ·  Report Bugs  ·  Admin →
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    Vijay singh Negi commented  · 

    Hi @Ale Rome,

    Can try the latest patch release of Bridge 13.0.2 and check if your issues are resolved.
    You can find the full fix list here - https://helpx.adobe.com/bridge/kb/fixed-issues.html

    Regards,
    Bridge Team

  16. 1 vote
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    Vijay singh Negi commented  · 

    Hi @Kathy,
    Thanks for your feedback.
    Could you share the following details about the issue:
    1. Bridge version
    2. System configuration
    3. Can you share your settings in File Type Association for DNG in Preferences?

    Thanks,
    Bridge Team

  17. 1 vote
    How important is this to you?
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    Vijay singh Negi commented  · 

    Hi @jake

    Thanks for your feedback.
    Could you share the following details about the issue:

    1. Bridge version
    2. System configuration
    3. Steps to Reproduce the Issue?
    4. Is the issue specific to particular files/format?

    Please share the sample file/files on which you are observing the issue at sharewithbr@adobe.com

    Thanks,
    Bridge Team

  18. 1 vote
    1 comment  ·  Report Bugs  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Vijay singh Negi commented  · 

    Hi Samir,
    Thanks for your feedback.
    Could you share the following details about the issue:

    Bridge version
    System configuration.
    Is Crash happening at launch or another workflow?
    Is the issue specific to particular files/format?
    Please share the sample file/files on which you are observing the issue at sharewithbr@adobe.com

    Thanks,
    Bridge Team

  19. 2 votes
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    Vijay singh Negi commented  · 

    Hi,

    Thanks for your feeback. If your .xmp files are in caps (.XMP) then this is known issue and engineering team is looking into it.

    Let us know if that is the case.

    Thanks,
    Bridge Team

  20. 1 vote
    How important is this to you?
    An error occurred while saving the comment
    Vijay singh Negi commented  · 

    Hi,

    Thanks for your feedback, we are able to reproduce the issue. Team is investigating the same.

    Thanks,
    Bridge Team

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