Anisha Gupta

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  1. 2 votes

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    2 comments  ·  Feature Request » THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
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    Anisha Gupta commented  · 

    Hi Eric,

    Thank you for your feedback. We're sorry to hear about the issue

    Could you please share the following details with us:
    1. System configuration.
    2. Files/formats on which the issue is observed.
    3. Thumbnail quality & Preview generation settings.

    Please share the sample files on which you are observing the issue at sharewithbr@adobe.com

    Also, could you please try setting the preview generation options to the following (in the attached image) and let us know if you still face the issue?

    Thanks,
    Bridge Team

  2. 1 vote

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    1 comment  ·  Report Bugs » BATCH RENAME  ·  Flag idea as inappropriate…  ·  Admin →
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    Anisha Gupta commented  · 

    Hi,
    Thanks for sharing the information.
    Both Photoshop & Bridge versions should be compatible in order to use the tools options from Bridge. Bridge and Photoshop versions work in sync, hence Bridge 2021 will only work with Photoshop 2021.

    Could you please try updating to latest Bridge 2022 version (12.0) as well?

    Let us know if you still face the issue.

    Thanks,
    Bridge Team

  3. 1 vote

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    1 comment  ·  Report Bugs » CACHE  ·  Flag idea as inappropriate…  ·  Admin →
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    Anisha Gupta commented  · 

    Hi Chris,

    Thank you for your feedback. We're sorry to hear about the issue.

    Could you please share the following details with us:
    1. Bridge version in use.
    2. System configuration.
    3. Files/formats on which the issue is observed.

    Please share the sample files on which you are observing the issue at sharewithbr@adobe.com

    Thanks,
    Bridge Team

  4. 1 vote

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    1 comment  ·  Report Bugs » FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
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    Anisha Gupta commented  · 

    Hi,
    Thank you for your feedback. We are sorry to hear about the issue.
    Could you please try reinstalling Bridge and let us know if you still face the issue?

    Thanks,
    Bridge Team

  5. 1 vote

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    1 comment  ·  Report Bugs » FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
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    Anisha Gupta commented  · 

    Hi,
    Thank you for your feedback. We are sorry to hear about the issue.
    Could you please try reinstalling Bridge and let us know if you still face the issue?

    Thanks,
    Bridge Team

  6. 1 vote

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    1 comment  ·  Report Bugs » CRASH  ·  Flag idea as inappropriate…  ·  Admin →
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    Anisha Gupta commented  · 

    Hi,
    Thank you for your feedback. We are sorry to hear about the issue.
    Could you please try reinstalling Bridge and let us know if you still face the issue?

    Thanks,
    Bridge Team

  7. 1 vote

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    1 comment  ·  Feature Request » MISCELLANEOUS  ·  Flag idea as inappropriate…  ·  Admin →
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    Anisha Gupta commented  · 

    Hi,
    Thanks for your feedback. Sorry to hear about the issue.

    Could you share the following details about the issue:
    1. Bridge version
    2. System configuration
    3. Is the issue specific to particular files/format?

    Please share the sample files on which you are observing the issue at sharewithbr@adobe.com

    Thanks,
    Bridge Team

  8. 1 vote

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    1 comment  ·  Report Bugs » WORKSPACES  ·  Flag idea as inappropriate…  ·  Admin →
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    Anisha Gupta commented  · 

    Hi

    Thank you for your feedback.

    Could you please share the Adobe Photoshop version in use?

    Updating Adobe Photoshop to version 22.x should fix this problem.
    In case you still face the issue, please let us know.

    Thanks,
    Bridge Team

  9. 1 vote

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    1 comment  ·  Report Bugs » EDIT CAPTURE TIME  ·  Flag idea as inappropriate…  ·  Admin →
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    Anisha Gupta commented  · 

    Hi,

    Thank you for your feedback. Sorry to hear about the issue.
    Could you please share the following details about the issue:

    - Bridge version
    - System configuration

    Thanks,
    Bridge Team

  10. 2 votes

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    BUG- WE HAVE THIS  ·  1 comment  ·  Report Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    Anisha Gupta commented  · 

    Hi Michael,

    Thank you for reporting the issue to us. We’ve added this to our engineering issue pipeline.

    Regards,
    Bridge Team

  11. 24 votes

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    9 comments  ·  Report Bugs » PERFORMANCE  ·  Flag idea as inappropriate…  ·  Admin →
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    Anisha Gupta commented  · 

    Hi,
    Thanks for your feedback.
    Could you try switching to the “High Quality / On Demand” preview generation and check if that helps you with improved performance on the operation.

    Thanks,
    Bridge Team

  12. 2 votes

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    1 comment  ·  Report Bugs » CRASH  ·  Flag idea as inappropriate…  ·  Admin →
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    Anisha Gupta commented  · 

    Hi,

    Thanks for your feedback.
    Could you try switching to Embedded Preview size(cache setting) that should help you to get better performance? Let us know if you still face this issue.

    Thanks,
    Bridge Team

  13. 3 votes

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    2 comments  ·  Report Bugs » PERFORMANCE  ·  Flag idea as inappropriate…  ·  Admin →
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    Anisha Gupta commented  · 

    Hi,
    Thanks for your feedback.
    Could you share the following details about the issue:

    - System configuration
    - Files/Folder opened when you launched Bridge?
    - Average size & number of the files in the folder along with file formats details.

    Please share the details at sharewithbr@adobe.com

    Thanks,
    Bridge Team

  14. 3 votes

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    5 comments  ·  Report Bugs » THUMBNAILS AND PREVIEWS  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Anisha Gupta commented  · 

    Hi,

    Thanks for your feedback.
    Could you share the following details about the issue:
    - Bridge version
    - System configurations
    - Is the issue specific to particular files/format?

    Please share the sample files on which you are observing the issue at sharewithbr@adobe.com

    Thanks,
    Bridge Team

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