Bridge Photo Downloader
Using a Canon EOS 1DX Mk III camera, with Adobe Bridge v10.0.4.157, I am unable to download my images from a Sandisk 64gb CFExpress card via a Sandisk CFExpress card reader to an iMac Pro (macos Catalina) using my usual workflow of Bridge > Bridge Photo Downloader > Get Photos From Camera. The Downloader responds with 'No Device Found'.
I have confirmed the following:
The Adobe Bridge Photo Downloader does not recognise the CFExpress card in the Sandisk CFExpress card reader regardless of whether the card contains .CR3 or .CR2 files. Also, both .CR3 files and .CR2 files on a CFast card placed in a Lexar CFast card reader are downloaded by Bridge Photo Downloader. So the problem does not relate to the file type
The Sandisk CFExpress card reader hardware, with the CFExpress card inserted, is recognised by my computer (Applications >Utilities >System Information > Hardware >USB) as 'Sandisk SDDR-F451' which is also shown on the reverse side of the card reader. So the computer sees the CFExpress card reader.
The CFExpress card appears in the Finder as a mounted disk (EOS_Digital). So the computer sees the CFExpress card.
With the the CFExpress card mounted in the Finder as an EOSDigital disk the images on the card are available (EOSDigital >DCIM >100EOS1D > _W1I0451.CR3 etc) and may be directly transferred by drag and drop onto the computer desktop or into an appropriate folder.
If the camera, containing the Sandisk CFExpress card is attached directly to the computer via a USB3.1 cable, the images on the card can be transferred using Adobe Bridge Photo Downloader into a pre- selected folder. So Adobe Bridge recognises the image files on the CFExpress card in the camera but not in the CFExpress Sandisk card reader.
In System Preferences > Security & Privacy > Privacy both Bridge and Photoshop have Full Disk Access. With respect to the .CR3 images on the CFExpress card, File > Get Info > Sharing & Permissions shows that “You can read and write” but with the mounted EOSDigital disk in the Finder the permission is “You have custom access”. I have been unable to obtain a satisfactory definition of what this statement means. I have considered changing the access permission for EOSDigital to “Read and write” but I am unsure of the precise information to input into the Computer Terminal.
In Finder > Applications > Disk Utility, the SANDISK SDDR-F451 Media card reader is formatted with MAC OS Extended (Journaled) whereas the EOS_DGITAL card within the card reader is formatted with ExFat. Accordingly, I reformatted the card in Disk Utility to MAC OS Extended (Journaled). As anticipated the card did not function in this format. I reformatted it back to ExFat and the card again functions appropriately; but it still shows 'No Device Found' in Adobe Photo Downloader.
I have contacted Sandisk. Sandisk said:
”Thank you for the patience while checking this matter with our engineering team. Following the escalation of your case, I would like to reconfirm as I have informed before, that this is an issue with the software and not with the reader, as the reader is working, however not working in the software.In this case, please be so kind to contact Adobe for further assistance. Thank you for your cooperation and for your understanding, also for allowing us to be of service to you!”
I have asked the Bridge Support Community for help but the issue remains unresolved
As a result of this fault with the Adobe Bridge Photo Downloader, I am forced with each download manually to generate a new dated folder for the images. This is not satisfactory.
Why can't I use my card reader to download my images via Bridge Photo Downloader?
è incredibile che questa cosa non sia stata ancora corretta da Adobe. Si perdono in niente! Veramente deludenti.
CW Sangree commented
Same issue with an iMac here.
Bruce L.R. Person commented
I too have the same problem with ProGrade CDExpress B/SD cf reader using a USB 3.0 cable (I've tried several USB cables with the same result) as well as a Lexar CFExpress type B reader with both Transcend and ProGrade CDExpress cards. No problem reading the CFExpress cards using either reader using Windows 10 File Explorer or even Bridge if I navigate to the correct directory where the files are on the cards. What it can't do is to use the Photo Downloader to even see the files. Please fix this "bug". The photo downloader is so very handy in not only moving the files from the card to my computer but renames them to something meaningful. This has been part of my workflow for well over a decade. By the way, when I use a Lexar XQD card reader or a CF reader of any kind, the refresh list feature always work but with CFExpress cards it doesn't. I'd call this a "bug".
Wolfgang Aretmann commented
Beim importieren von Bridge nach Adobe Photo bekomme ich folgende Fehlermeldung: Dieser Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
Wie kann ich diesen Fehler beheben?
Wolfgang Aretmann commented
ich kann von Bridge keine Bilder nach Adobe importieren. Bekomme immer die Fehlermeldung
"Der Vorgang konnte nicht ausgeführt werden ,weil ein Programmfehler aufgetreten ist."
Wie kann ich den Fehler beheben?
Mickey Arlow commented
I'm having the same problem.
Eddie Hyde commented
I have exactly the same problem. Come on Adobe. Get this sorted.
I am experiencing the same thing, but with the Sony MRW-G1 card reader. Using a XQD card everything is fine, but with a CFexpress card Photo Downloader does not recognise it.
I discovered this exact flaw yesterday. It's very annoying trying to find a workaround for this as ADP is ESSENTIAL to my workflow. No other import tool does quite what I need from it like it does. I feel like it's not the most popular utility and gets ignored but I REALLY hope this can get resolved.
I believe it stems from he fact that CFExpress cards utilize pcie and are recognized as just external drives rather than flash storage. I think APD only sees devices that are MTP enabled as well.
Adobe Bridge forum thread: https://community.adobe.com/t5/bridge/bridge-photo-downloader/m-p/11192421