Skip to content

Report Bugs

← Adobe Bridge Feedback

Help us with the issues you are facing by taking one of the following actions:

  • VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
  • COMMENT: Join the conversation and help us identify the problem
  • SUBMIT: If you can’t find the issue you are experiencing, report a new one

When filing a new bug, please provide:

  • Version of Adobe Bridge
  • Steps to reproduce the issues
  • Operating System
  • Expected result
  • Actual result
  • Optional- Upload your File or Video

Want to be the first to see the next release of Bridge? Join the Bridge Prerelease Program
For any issues with the Prerelease builds, please use the Bridge Prerelease Forum

Thank you for your time, we really appreciate your feedback.

What are the issues you are experiencing with Adobe Bridge?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

8 results found

  1. Bridge crashes on startup, v14.0.0.102

    Anyone have any ideas of how to fix Adobe Bridge? It crashes every time I open it, after I get a message that says "Error: ParseValue unexpected char".

    I've uninstalled and reinstalled, shut down and restarted, removed all preferences and any previous Bridge files, used older versions of the software, and tried everything in this post: "Troubleshoot Bridge for freezes and performance issues".

    There's nothing about that error message online.

    https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html

    12 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    5 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. Bridge 2023 crashes during folder navigation

    Bridge 2023 crashes every time i try to open a sub-folder, making the entire program absolutely useless at this time. I've sent bug reports, posted on Adobe community forum, nothing ...
    Bridge 13.0.0.562
    Monterey 12.6.1

    7 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    BUG- FIX RELEASED  ·  AdminSwati (Admin, Adobe Creative Cloud Bridge) responded

    Hi,


    The mentioned issue is fixed in the latest patch release #13.0.1.583, Please install and confirm if that fixes the issue.

    You can refer the issues fixed in the patch @ https://helpx.adobe.com/bridge/kb/fixed-issues.html


    Thanks,

    Bridge Team

  3. "HRESULT error: The GPU device instance has been suspended" after upgrading to version 13

    Bridge pops up the "HRESULT error: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action." error dialog when I select the second image.

    Bridge Version: 13.0.0.562

    Steps to Reproduce:
    - Open Bridge
    - In the Folders tab select a directory
    - select any image
    - select any other image
    -> Error dialog comes up.
    -> Dismiss the dialog and Bridge closes (crashes?)

    Operating System:
    Windows 11 version 22H2
    Most recent patches installed
    KB5018496 installed
    KB5018341 installed
    Acer A515-54 laptop
    Windows Update says all my drivers are up to date.
    I have cleared the Bridge cache.…

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    2 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    BUG- FIX RELEASED  ·  AdminSwati (Admin, Adobe Creative Cloud Bridge) responded

    Hi,


    The mentioned issue is fixed in the latest patch release #13.0.1.583, Please install and confirm if that fixes the issue.

    You can refer the issues fixed in the patch @ https://helpx.adobe.com/bridge/kb/fixed-issues.html


    Thanks,

    Bridge Team

  4. Silent crash when viewing TIF with text layer

    Bridge goes down without further notice when entering a directory with TIF file(s), that have a text layer in it. I think it is in the program part that generates thumbnails/previews. It is reproducable in two different installations here. I provide a test file with only 'hello world' in Calibri font. - The problem occurs since the last update 27 days ago. - I have Creative suite, so I don't know if there are other products involved in this. It would be fine to have a solution for this.

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    BUG- FIX RELEASED  ·  1 comment  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  5. Adobe Bridge 2020 crashes on starting in conflict with Tree Shade extension.

    Adobe Bridge 2020 crashes on starting up when Tree Shade extension files in 'Startup Scripts' folder.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    BUG- FIX RELEASED  ·  2 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  6. New Adobe Bridge 2019 freezes

    Working in the new Adobe Bridge 2019 today. After working a while, the screen freezes - I can move cursor, etc. however cannot open a file, make a selection, quite Bridge, etc. Only option is to Force Quite Bridge on Mac (current OS) and open again. Open the apps, make a selection and then freezes again. Done this multiple times with same affect. Can no longer continue my work. Was working OK when first installed, however no longer.
    P.S. THIS IS A BUG REPORT - NOT AN IDEA AS POSTING BUTTOM IMPLIES. CLICK ON "REPORT BUGS" ON RIGH SIDE AND…

    31 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    BUG- FIX RELEASED  ·  20 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  7. White message box when starting Bridge

    After updating to Bridge 2019 the white message box started appearing when launching Bridge (attached screenshot). It appears for several seconds and I have to wait eveytime for it to go. If I close the message Bridge closes entirely.

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    3 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  8. Hanging in "still" suddenly for many many time. No response! Need to force quit and restart!

    Hanging in "still" suddenly for many many time. No response! Need to force quit and restart!

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    BUG- FIX RELEASED  ·  3 comments  ·  CRASH  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
  • Don't see your idea?

Report Bugs

Categories

Feedback and Knowledge Base

(thinking…)