Ashmit

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  1. 1 vote
    1 comment  ·  Report Bugs  ·  Admin →
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    Ashmit commented  · 

    Hi Raoul,

    To help narrow down the issue, could you please share the following details?

    OS version
    Previous version of Bridge you were using
    Screenshot of the keywords panel

    Regards,
    Bridge Team

  2. 2 votes
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    Ashmit commented  · 

    Hello M,

    In order to help you resolve your problem related to language, I will need you to check language setting under preference-->Advanced --> language. if it is already set to German, Kindly follow below steps to provide us Logs which will help us narrow down the problem.

    Open Bridge.
    Press cmd+F12 / ctrl+F12 to open console window.
    From hamburger menu make sure " Trace Volume View" is selected.
    Search "NGL" or go to "NGL" row
    Increase "NGL" volume value to 10.
    Quit Console Window and then quit Bridge
    (Optional) Check below to make sure above changes has taken effect
    MAC - ~/Library/Application Support/Adobe/Bridge 2024/Trace Database.txt
    WIN - %appdata%\Roaming\Adobe\Bridge 2024\Trace Database.txt
    Relaunch Bridge 13.0 and quit after some time(around 5 min).
    Collect logs from location
    MAC - ~/Library/Application Support/Adobe/Bridge 2024/logs/Bridge Log.txt
    WIN - %appdata%\Roaming\Adobe\Bridge 2024\logs\Bridge Log.txt
    Make sure to revert the Log volume value (updated in step 5) to older value after collecting log.

    Regards
    Bridge Team

  3. 1 vote
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    Ashmit commented  · 

    Hi Massimo,

    In Order to help you, I would need to know if you are using 'Place in' functionality or opening files by double click over files.

    Regards,
    Bridge team

  4. 1 vote
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    Ashmit commented  · 

    Hi Peter,

    Kindly check if you are able to see shortcut (CMD+N) next to New window option in file menu.

    Regards
    Bridge team

  5. 3 votes
    1 comment  ·  Report Bugs  ·  Admin →
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    Ashmit commented  · 

    Hi Florian,

    Could you check display setting on your system, if scale on system is high than bridge might not have scope to alter scaling and that's the reason it won't show. If you want to control scaling through bridge reduce scale percentage on system, you will get the option in Interface.

    Regards
    Bridge Team

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