Heulwen Jones
My feedback
1 result found
-
3 votes
Request you to share some sample files with abseth@adobe.com for which you are facing this issue
Heulwen Jones
supported this idea
·
An error occurred while saving the comment An error occurred while saving the comment Heulwen Jones
commented
I am having the same issue when trying to export the cache for a network folder (Manage Cache... > Tools > Build and export cache...).
The export seems to create thumbnails correctly as the first step of the export ie. the progress dialog seems to complete the 'Building cache' stage successfully. However then it errors in the 'Exporting cache' stage and says "An error occurred during shared cache export. would you like to retry?". I try again but then after a while get another error "An error occurred during shared cache export".
It is going through a collection of above 12000 items and seems to error of about the 600th item. I'm guessing there must be some corruption in an image that is causing the 'export cache' to error on it but there is no way for me to find exactly what image the export is erroring on? Is there a log file anywhere I can look at to get more information?
We are running Apple mac client computers with a Windows file server.
Many thanks, Heulwen
From a feature request perspective it would be good if the 'Build and export cache' provided more details when it encountered and error, such as:
> What caused the error
> If the error was caused because it couldn't process a particular file or image then provide the name of that file or image so the user can then fix or remove that file and try running the export again?
Many thanks