Alex Martin
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It is not just the cached thumbnails that are not supported. I cannot play or preview H.265 files at all in the latest version of Bridge (12.0.0.234) installed on Win10.
When I enquired about this, Adobe's own automated support system provided a link about someone requesting this in 2017! H.265 is where the industry is heading, and is seeing wide acceptace. iPhones have shot HEVC by default for years, and modern entry-level cameras are starting to adopt H.265 as their main codec.