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AdminSwati (Admin, Adobe Creative Cloud Bridge)

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  1. refreshes top

    1 vote

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    1 comment  ·  Report Bugs » THUMBNAILS AND PREVIEWS  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us. To help us better investigate the issue, it would be great if you can help with the below queries

    1. Machine configuration and Bridge versions
    2. Steps to reproduce the issue and screen recording / screenshots.
    3. Type of assets you are using
    4. Are you facing similar issue with earlier version of Bridge i.e. 10.1.1 or 10.0
    5. Bridge logs
    MAC - ~/Library/Application Support/Adobe/ Bridge 2021/
    WIN - %appdata%\Roaming\Adobe\Bridge 2021

    You can share details here - sharewithbr@adobe.com

    Thanks,
    Rahul Saraogi

  2. Bridge 2021 doesn’t open or crashes on startup on iMac.

    2 votes

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    NEED MORE INFO  ·  1 comment  ·  Report Bugs » CRASH  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us. To help us better investigate the issue, it would be great if you can help with the below queries

    1. Machine configuration and Bridge versions
    2. Steps to reproduce the issue and screen recording / screenshots.
    3. Type of assets you are using
    4. Are you facing similar issue with earlier version of Bridge i.e. 10.1.1 or 10.0
    5. Bridge logs
    MAC - ~/Library/Application Support/Adobe/ Bridge 2021/
    WIN - %appdata%\Roaming\Adobe\Bridge 2021

    You can share details here - sharewithbr@adobe.com

  3. Bridge 2020 file naming still does not work !!!

    1 vote

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    NEED MORE INFO  ·  1 comment  ·  Report Bugs » FILE INFO  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us. To help us better investigate the issue, it would be great if you can help with the below queries

    1. Machine configuration and Bridge versions
    2. Steps to reproduce the issue and screen recording / screenshots.
    3. Type of assets you are using
    4. Are you facing similar issue with earlier version of Bridge i.e. 10.1.1 or 10.0
    5. Bridge logs
    MAC - ~/Library/Application Support/Adobe/ Bridge 2021/
    WIN - %appdata%\Roaming\Adobe\Bridge 2021

    You can share details here - sharewithbr@adobe.com

  4. cannot add keywords to mp4 files v 11.0.0.83

    1 vote

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    NEED MORE INFO  ·  1 comment  ·  Report Bugs  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us. To help us better investigate the issue, it would be great if you can help with the below queries

    1. Machine configuration and Bridge versions
    2. Steps to reproduce the issue and screen recording / screenshots.
    3. Type of assets you are using
    4. Are you facing similar issue with earlier version of Bridge i.e. 10.1.1 or 10.0
    5. Bridge logs
    MAC - ~/Library/Application Support/Adobe/ Bridge 2021/
    WIN - %appdata%\Roaming\Adobe\Bridge 2021

    You can share details here - sharewithbr@adobe.com

    Thanks,
    Rahul Saraogi

  5. Bridge freezes up on Windows 10.

    5 votes

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    NEED MORE INFO  ·  1 comment  ·  Report Bugs » CRASH  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us. To help us better investigate the issue, it would be great if you can help with the below queries

    1. Machine configuration and Bridge versions
    2. Steps to reproduce the issue and screen recording / screenshots.
    3. Type of assets you are using
    4. Are you facing similar issue with earlier version of Bridge i.e. 10.1.1 or 10.0
    5. Bridge logs
    MAC - ~/Library/Application Support/Adobe/ Bridge 2021/
    WIN - %appdata%\Roaming\Adobe\Bridge 2021

    You can share details here - sharewithbr@adobe.com

    Thanks,
    Rahul Saraogi

  6. Bridge - Preview fail

    1 vote

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    NEED MORE INFO  ·  1 comment  ·  Report Bugs » PREVIEW PANEL  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us. To help us better investigate the issue, it would be great if you can help with the below queries

    1. Machine configuration and Bridge versions
    2. Steps to reproduce the issue and screen recording / screenshots.
    3. Type of assets you are using
    4. Are you facing similar issue with earlier version of Bridge i.e. 10.1.1 or 10.0
    5. Bridge logs
    MAC - ~/Library/Application Support/Adobe/ Bridge 2021/
    WIN - %appdata%\Roaming\Adobe\Bridge 2021

    You can share details here - sharewithbr@adobe.com

    Thanks,
    Rahul Saraogi

  7. Bridge 2021 rotate 90 right does not work

    1 vote

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    NEED MORE INFO  ·  1 comment  ·  Report Bugs » THUMBNAILS AND PREVIEWS  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us. To help us better investigate the issue, it would be great if you can help with the below queries

    1. Machine configuration and Bridge versions
    2. Steps to reproduce the issue and screen recording / screenshots.
    3. Type of assets you are using
    4. Are you facing similar issue with earlier version of Bridge i.e. 10.1.1 or 10.0
    5. Bridge logs
    MAC - ~/Library/Application Support/Adobe/ Bridge 2021/
    WIN - %appdata%\Roaming\Adobe\Bridge 2021

    You can share details here - sharewithbr@adobe.com

    Thanks,
    Rahul Saraogi

  8. Keywords Deleted

    2 votes

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    NEED MORE INFO  ·  1 comment  ·  Report Bugs » LABELS AND KEYWORDS  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi

    Thank you for reaching out to us. To help us better investigate the issue, it would be great if you can help with the below queries

    1. Machine configuration and Bridge versions
    2. Steps to reproduce the issue and screen recording / screenshots.
    3. Type of assets you are using
    4. Are you facing similar issue with earlier version of Bridge i.e. 10.1.1 or 10.0
    5. Bridge logs
    MAC - ~/Library/Application Support/Adobe/ Bridge 2021/
    WIN - %appdata%\Roaming\Adobe\Bridge 2021

    You can share details here - sharewithbr@adobe.com

    Thanks,
    Rahul Saraogi

  9. Adobe Bridge 2020 does not delete .XMP files

    8 votes

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    4 comments  ·  Feature Request » FILE SYSTEM OPERATIONS  ·  Admin →
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    NEED MORE INFO  ·  AdminSwati (Admin, Adobe Creative Cloud Bridge) responded

    Hi,

    Could you please confirm on the following..
    - Are you seeing the xmp files not deleted from Bridge by enabling the show hidden files option.
    - What is the file format with which you are observing the issue.
    - No of files in a folder
    - Version of Bridge and camera-raw

    Also if possible could you share a sample file on which you are observing the issue.

    Thanks,
    Bridge Team

    An error occurred while saving the comment
    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi Nicholas,

    Could you please confirm on the following..
    - Are you seeing the xmp files not deleted from Bridge by enabling the show hidden files option
    - or if there is a lag, in deletion of xmp file once you delete the raw file.
    - What is the file format with which you are observing the issue.
    - No of files in a folder
    - Version of Bridge and camera-raw

    Also if possible could you share a sample file on which you are observing the issue.

    Thanks,
    Bridge Team

  10. Full Screen Preview Glitch

    10 votes

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    8 comments  ·  Report Bugs  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Please update to latest Bridge 10.0, issue should get resolved.

  11. Error when delete file

    7 votes

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    14 comments  ·  Report Bugs  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Please try with latest catalina build 10.15.3, issue should get resolved.

  12. BUG! Error displaying RAW files after updating to Mac OS Catalina. Red stripes on display.

    5 votes

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    7 comments  ·  Report Bugs  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Please try with latest Bridge 10.0 and confirm if that solves the issue.

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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Please try with latest Bridge 10.0 and confirm if that solves the issue.

  13. Filter panel: only 5 panels actually showing

    1 vote

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    NOT A BUG  ·  4 comments  ·  Report Bugs » FILTER PANEL  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi Catherine,

    It might be the case that items in the folder would not have loaded completely to show the complete list of filter criteria.
    Please let us know if you face the issue even after the folder is loaded completely.

    Thanks,
    Swati

  14. Fullscreen Preview Desaturated

    5 votes

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    BUG- FIX RELEASED  ·  3 comments  ·  Report Bugs » THUMBNAILS AND PREVIEWS  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi Felix,

    Could you please try with latest patch of Adobe Bridge 10.0.2, the issue is fixed.

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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi Felix,

    Please suggest for which file formats you are encountering the issue..

  15. Adobe Bridge 2020 is UNUSABLE MESS. 100% previews (spacebar) unusable

    13 votes

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    BUG- RESOLVED FOR THE USER  ·  10 comments  ·  Report Bugs » THUMBNAILS AND PREVIEWS  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi Maciek,

    As discussed, the issue is not reproducible at your end.

    Others, if you still facing the issue, please let us know..

  16. Left / right arrow keys stop moving selection in thumbnails if toggled between two images several times on Windows 10.

    3 votes

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    4 comments  ·  Report Bugs  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi David / Jorgan,

    Thanks for reporting the issue, We have logged a jira for the issue in our backlog.

  17. Bridge 10.0.0.124 Cache is not working at all

    5 votes

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    6 comments  ·  Report Bugs » CACHE  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi Maciek,

    As discussed over screen sharing session, you were encountering the issue with Bridge shared cache. The issue was resolved if switching back to Bridge standard cache mechanism.
    For Shared cache scenario, we have logged a bug in our backlog.

  18. stacks disappear

    5 votes

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    BUG- NEED MORE INFO  ·  4 comments  ·  Report Bugs » STACK- AUTO STACK  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi Jeff,

    Do you observe this behavior when you are doing some particular operation. All your files on your local disk or on network or mix of it.

  19. Workspace keeps resetting

    2 votes

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    BUG- NEED MORE INFO  ·  4 comments  ·  Report Bugs » WORKSPACES  ·  Admin →
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    AdminSwati (Admin, Adobe Creative Cloud Bridge) commented  · 

    Hi,

    Could you please confirm the Bridge and OS version you are using..

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