Report Bugs

Help us with the issues you are facing by taking one of the following actions:

  • VOTE: Help us rank the most relevant bug -by doing this you will also get status updates
  • COMMENT: Join the conversation and help us identify the problem
  • SUBMIT: If you can’t find the issue you are experiencing, report a new one

When filing a new bug, please provide:

  • Version of Adobe Bridge
  • Steps to reproduce the issues
  • Operating System
  • Expected result
  • Actual result
  • Optional- Upload your File or Video

Want to be the first to see the next release of Bridge? Join the Bridge Prerelease Program
For any issues with the Prerelease builds, please use the Bridge Prerelease Forum

Thank you for your time, we really appreciate your feedback.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. no disk in the drive

    My experience is similar to the existing 'no disk' error on starting the application, but the error message states 'please insert a disk into \Device\Harddisk3\DR3
    The error message resists attempts to close but, if I wait a short while, the error message will close when clicking 'Continue'.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Adobe Bridge CC 2019 sidebar folder view shows hidden files in macOS root directory

    In Adobe Bridge CC 2019 sidebar view (left sidebar with folders), some hidden system directories are visible in macOS High Sierra 10.13.x and Mojave 10.14.x.

    These folders are for example:


    • "private",

    • "Network",

    • "usr",

    • "sbin",

    • "cores",

    • "bin".

    All folders are located in the macOS root directory. Normally these folders are not visible and should be hidden. Hide and Unhide files/folders within macOS preferences is has no effects in Adobe Bridge CC (at least not in the macos root directory).

    Turning on/off the "show hidden files" in Adobe Bridge CC preference option has also no effect in the macOS root directory but…

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  FILE SYSTEM OPERATIONS  ·  Flag idea as inappropriate…  ·  Admin →
  3. File renaming error

    I attempted to batch rename a group of images. New Bridge 2019 removed my labels and ratings, dumped some metadata and put in an Adobe Bridge Temp name to some of the files.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    RESOLVED FOR THE USER  ·  2 comments  ·  BATCH RENAME  ·  Flag idea as inappropriate…  ·  Admin →
  4. Filter Panel - only 9 of 30 filters actually showing.

    Filter Panel - only 9 of 30 filters actually showing.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    RESOLVED FOR THE USER  ·  1 comment  ·  FILTER PANEL  ·  Flag idea as inappropriate…  ·  Admin →
  5. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  FILTER PANEL  ·  Flag idea as inappropriate…  ·  Admin →
  6. Problems with Keywords in B

    I have recently installed Bridge CC 2019 on my mid-2015 MacBook Pro that is running Mojave.

    When adding keywords in Bridge the operation often overwrites the “date created” of the file and it is not possible to change it back using the Edit > Edit Capture Time command.

    Also, several days after installing Bridge CC 2019, all my custom keywords were deleted, after having been there for about a week. This is very frustrating!

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  LABELS AND KEYWORDS  ·  Flag idea as inappropriate…  ·  Admin →
  7. Folder tree folds up when on network drive

    When browsing folder on the network drive, the folder structures shows for 2 seconds and then folds back to 'My PC' and 'Desktop'.

    With the previous release, I could unfold manually and work like that. With 2019, after a while it folds up again and I have to restart.

    Thx for taking a look.

    Cheers

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  FOLDER PANEL  ·  Flag idea as inappropriate…  ·  Admin →
  8. Excessive CPU Usage and crashes.

    Bridge CC2019 is full of bugs and virtually unusable. This is just one of them:

    https://forums.adobe.com/thread/2564501

    Others include crashing when using the spacebar to view full sized previews.

    Not being able to see progress/status when the content tab is set to vertical.

    I've had to go back to cc2018 which functions fine generating 200,000 CR2 files and doesn't hog the CPU.

    Did anybody test this POS before you released it for your customers to beta-test?

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CACHE  ·  Flag idea as inappropriate…  ·  Admin →
  9. Uservoice.com translation bug!

    here is the unwatned translation on this site to polish language. When I post something there is showed how long ago that was done. In English that's 'Just now', while translated to Polish it's 'Only now'. It should be just 'now'. So Instead of 'Tylko teraz' you should change that to 'Teraz'.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Camera Raw ZOOM bug

    When opening Camera RAW 11.1, everything works perfectly. However, whenever I try to zoom, crop, apply a filter, use a brush etc... it zooms with a white box. I try to disable and enable Scrubby Zoom and still the same effect. I cannot use any tools in Camera RAW because it zooms in and out whenever I try to click; I tested this with every Camera RAW tool.

    I have provide a screen grab to show me holding down the selected adjustment brush. Every tool acts in the same way. Click, white box appears, then release and it zooms wherever…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CAMERA RAW  ·  Flag idea as inappropriate…  ·  Admin →
  11. Bridge is losing access to photoshop

    Bridge loses access to PS. Double clicking athumbnail or right clicking and selecting edit stops working. A reboot fixes things for awhile.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Template Error

    We apply Bridge templates ( replace Metadata) to assets delivered by Freelance photographers. The photographers have already added there own Creator metadata. Our Template usually leaves the IPTC Creator fields untouched, by having those fields unchecked in the template. (screenshot 1)
    However we now need to replace the "Creator Email" in the Metadata to reflect our contact as the Publisher. To do this I checked the Creator Email field in the Template and entered our email , other Creator fields remain unchecked (screenshot 2).
    However in Bridge 2018/2019 applying this adjusted template results in all the Creator Metadata being replaced,…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  METADATA PANEL  ·  Flag idea as inappropriate…  ·  Admin →
  13. Kontaktabzug II über PS CC funktioniert nicht aus Bridge CC

    Photoshop CC 20.0.1, Bridge CC 9.0.2.219 x64, Windows 10;

    Bei Aufruf von Kontaktabzug II aus Bridge mit vielen Bildern (64 im vorliegenden Fall) zeigt der Dialog in Photoshop "0 Bilder ausgewählt". Hat aber schon funktioniert, Ursache und Randbedingungen (wann es geht, wann es nicht geht) völlig unklar.

    Wird de-installiert und die vorhergehende Version (19.x und 8.x) wieder installiert; war nicht perfekt, hat aber zuverlässig funktioniert.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  SCRIPTING  ·  Flag idea as inappropriate…  ·  Admin →
  14. batch rename is skipping xmp files when I rename raw files.

    I have folders of raw files, some with xmp files with ACR settings and some without. When I run batch rename processes on the whole folder the .xmp files are not renamed, only the .NEF files, making my settings effectively disappear.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  BATCH RENAME  ·  Flag idea as inappropriate…  ·  Admin →
  15. Adobe Bridge freezes Photoshop layers and keyboard s/cuts not fuctioning

    I have Bridge 2019 and the following issues; Opening Bridge/Photoshop results in Adobe flagging multiple plans for my one computer, a continual request with every time I open Photoshop to sign in. The screen freezes with the code WHEA resulting in a forced restart. When I do get it working it operates for a couple of hours before crashing. With some restarts Keyboard shortcuts are not functioning and Layers in Photoshop are inoperable

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Bridge CC 2019 The Batch-process does not work with Photoshop CC 2018

    From Bridge CC 2019 the batch (running actions) does not work with Photoshop CC 2018. Nothing happening.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Die SORTIERREIHENFOLGE verändert sich immer nach Neustart des Programmes

    Die SORTIERREIHENFOLGE in Bridge verändert sich immer nach einem Neustart des Programmes.
    Version: 9.0.2.219

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  MISCELLANEOUS  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  CRASH  ·  Flag idea as inappropriate…  ·  Admin →
  19. Blurry image flickers on screen when reviewing zoomed-in images in full-screen mode

    There is an issue with reviewing images larger than the screen resolution in full-screen mode. When viewing 100% crop of such image and navigating to the next (or previous) one with the same dimensions, the 100% crop of the next image to be displayed flickers blurry for a few seconds. The issue is not resolved by navigating back and forth (previously shown image crop is not cached in full-screen mode). The "Generate monitor size previews" option nor purging the cache have any effect on the issue.

    The behavior makes it impossible to compare level of detail between multiple versions of…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  FULL SCREEN MODE  ·  Flag idea as inappropriate…  ·  Admin →
  20. ACR adjustment brush

    Since the update, when I am in ACR and am trying to use the adjustment brush I get a magnification box with a little hand. Sometimes re-starting my computer helps but now I can't get rid of it. It's really terrible as I use ACR for the majority of my editing. Can you help?

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  CAMERA RAW  ·  Flag idea as inappropriate…  ·  Admin →
    NOT A BUG  ·  Abhishek Seth responded

    This looks like a Camera Raw issues, please post this in Camera Raw forums

  • Don't see your idea?

Feedback and Knowledge Base