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78 results found

  1. Unable to open multiple files through Bridge

    I can no longer work on multiple files in camera raw then open into Photoshop. If I try to open from Camera Raw nothing happens. If I try to open through Bridge it tells me the file can't be found - even though I'm looking right at it!

    If I open one file in Camera Raw and then open into Photoshop it works, multiples do not.

    1 vote

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    0 comments  ·  CAMERA RAW  ·  Admin →
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    NEED MORE INFO  ·  Abhishek Seth responded

    Can you please let me know if resetting preferences helps.

    Else please send me some sample files at abseth@adobe.com for investigation.

    This workflow is working fine at our end.

  2. Tiff does not show in Preview and Open With will open Elements 2018 but no image opens in Elements

    I have Bridge 2019 9.02. 219. Thumbnails in film strip are okay but when I click on a TIFF only TIFF logo shows. psd's and jpeg's show.
    When I try to Open With Elements 2018, Elements will launch but no picture will appear.
    Have opened same picture direct from Open in Elements Editor and they are fine. This problem exists with all file types.
    On iMac with 10.13.6

    1 vote

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  3. Moving files to new folder

    I create a new folder and then select several images to drag and drop. When i drag and drop it ends up dropping all images in the folder not just the selected ones. Anyone know why!? There is a lam edit-cut-edit-paste work around but this isn't ideal #firstworldproblems

    1 vote

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  4. Open file commmand not working in Brige CC 2019 , double clicking does not work either Windows 10

    Bridge CC 2019 Windows 10

    Open file command not working
    Double clicking on icon does not open file.
    All file associations in preferences are correct.
    Bridge is all but useless.

    1 vote

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  5. Camera RAW tools where shown incorrect

    I updated my Mac to Mojave. Now i see no tools e.g. like the magnifying glass or the brush size. Camera RAW only shows me the cursor in every category.

    This error first appears after the update.

    1 vote

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    1 comment  ·  CAMERA RAW  ·  Admin →
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  6. PDF Output

    Output to PDF thumbnails needs a color profile setting you can adjust. Current Bridge CC 2019 is terrible. The images are always too dark and over saturated. Clients don't understand. This needs immediate attention.

    The top layer is from Photoshop ContactSheet II. The bottom layer is Bridge.

    1 vote

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    2 comments  ·  PDF OUTPUT  ·  Admin →
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  7. Preferences - Thumbnails - Details

    Please make sure that when the Show is checked that they do show. I have checked the Show Date Created, Date Modified but they do not appear when viewing the images in Bridge.

    1 vote

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    0 comments  ·  PREFERENCES  ·  Admin →
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    NEED MORE INFO  ·  Abhishek Seth responded

    Can you please reset Bridge preferences, and then purge cache for these files and check if it solves the problem

  8. can't hide application window

    Since the update to CC2019 the Bridge window always stays in front when I try to switch between applications using cmd-tab. Even if click on a window from a different app the Bridge window refuses to go away and stays on top.

    The only way to hide the window is via the cmd-H command - and when going back to Bridge I have to open the window from the dock.
    (In Mac OS 10.13.6, latest Bridge version)

    Highly inconvenient to work like this. Please fix!

    1 vote

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  9. Audio

    Audio on moves either will not play, or plays extremely loud interference only.

    1 vote

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  10. Bridge crashes on closing

    I'm working in with Bridge 2019 on a Dell machine running Windows 7. When I close bridge, I get TWO error messages stating that "Bridge CC 2019 has stopped working". I have the same problem with InDesign, but not with Illustrator or Photoshop.

    1 vote

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    0 comments  ·  PERFORMANCE  ·  Admin →
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  11. Edits don't show in thumbnails

    In the new Bridge (v 9.0.1) the thumbnails don't reveal my edits. I can see that the image has been edited, but the edit doesn't load, or it takes very very long. Even if I click on the image in Filmstrip mode or Preview mode, the image appears as the original raw (it looks unedited). I updated yesterday and it went from slow to not loading at all. I am forced to use version 8.1 which loads very fast.

    1 vote

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    1 comment  ·  Admin →
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    NEED MORE INFO  ·  Abhishek Seth responded

    Can you please share the file formats and the application in which you are editing these files. Also can you please send some sample files at abseth@adobe.com

    This will help us recommend a resoultion.

  12. Moving Files

    After updating to the 2019 version of Bridge, whenever I move video files to an external hard drive Bridge moves the file but leaves a copy of the video behind. As if it copied it, instead of moved. The thumbnail for the file left behind changes to an icon of VLC, as it's the app I have set to open video files. This gives me an extra step of manually deleting the file. The moved file on the external hard drive is fine, thumbnail and all. When I open Bridge 2018, everything works as expected.

    1 vote

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    2 comments  ·  CACHE  ·  Admin →
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  13. 1 vote

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  14. 1 vote

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    1 comment  ·  CRASH  ·  Admin →
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  15. SI BLOCCA IL PROGRAMMAAAAAAAAA

    NON HO IDEE ASPETTO UNA SOLUZIONE, VI PREGOOOOO

    1 vote

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    0 comments  ·  PERFORMANCE  ·  Admin →
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  16. Thumbnails for 10-bit video not loading

    Nice about Bridge was that it created thumbnails for 10-bit video files (from my GH5 camera).

    CC 2019 is NOT doing that anymore. At least not after setting a custom cache location on internal SSD (that was reset to default folder without warning, meaning that all thumbnails now have to be regenerated).

    Windows 10, CC 2019

    1 vote

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  17. yellow hints boxes remain frozen on screen

    yellow hints box remain frozen on screen

    1 vote

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  18. @ bridge

    In Bridge 2019, no metadata field you can write the @ symbol using the keyboard. Using ASCII code yes. The same happens with the € symbol.

    Windows 10 Pro 1803 version 17134.345

    1 vote

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